You may call them wizards, or geniuses, but we call them Product Specialists. This team are highly trained and extremely knowledgeable about our products. In today’s episode, Raymond Jones and Shari Roe share how these folks are a vital key to Customer Success.

We have a very special team to feature in today’s episode of the Clear Impact Podcast – it’s our Consumer Affairs Team. Nina Smith, our Customer Care Manager shares that this team takes calls every day from homeowners and rely on years of expertise to answer the myriad of questions.

Customer Success extends far beyond the initial sales process. This new series kicks off today as we highlight the extensive resources that PGTI provides to our dealer audience. Today we meet those at the helm of our Customer Success Teams, Benji Hershberger and Kristy Meadows. They share the depth and expanse of their teams who work tirelessly behind the scenes to ensure customer satisfaction.

There are a few different labels on our products – and these are very necessary. Lisa Wilson and Lynn Miller wrap up our final episode of Windows and Doors 201 series today. We discuss all the labels, why they are there, and why the information on them is worth keeping.

Testing is a major part of making sure our products meet the appropriate Building Codes. We asked Charlie McCaffrey to join Lynn Miller in today’s episode of Windows & Doors 201. Charlie oversees our very own test lab, and how our windows and doors are put to the test every day - literally. We also discuss the various levels of testing and why this process is important to our success – and yours.

In today’s episode of Windows and Doors 201, we are discussing design pressure and water infiltration as it relates to fenestration products. Lynn Miller shares some helpful tools in locating the requirements for your area, and why this is critical to ordering products correctly. We also talk about water holding tanks, sill riser adapters, and weep holes, and all in 20 minutes – enjoy!

Understand energy requirements in less than 15 minutes? Sure you can, because our code compliance team is here to break it all down. We’re discussing NFRC, SHGC, U factor, Energy Star, prescriptive and performance formulas. Energy is an important factor in our industry, and that’s what today’s episode in Windows and Doors 201 is all about.

Getting in and getting out are a big deal in the Fenestration Industry. Egress, WOCD’s, and safety glazing are all tied together in this episode of the Clear Impact podcast. That’s right, we are talking about Safety! Our Code Compliance team knows all the details around the safety requirements and shares it with us today. This will help clarify any confusion you may have around these life-saving features of windows and doors.

As a dealer, it’s likely you have dealt with your local permitting office. Maybe this experience has been a challenge, and that’s where our Code Compliance Team really shines! Pulling a permit requires knowing design pressures of the openings, understanding the safety glazing requirements, thermal values, and LOTS of other details. This episode of Windows & Doors 201 will help you know where to find what you need, and how to avoid some serious headaches in the permitting and ordering process.

In the Windows & Doors 201 Series, we tap into the incredible knowledge of our Code Compliance Team here at PGT Innovations. We meet Lisa Wilson, our Code Compliance Specialist, and Lynn Miller, our Code Compliance Manager. These two have 38 years of combined tenure here at PGT Innovations. You’ll learn a bit about what this team provides to help you be more successful in your business.