Clear Impact Podcast

Here’s your chance to peek behind the curtain at how the Customer Success Teams work with our Field Service Teams. Returning to the studio we have Manny DeLaRosa and Nina Smith, who help oversee these functions. With great communication, teamwork, and technology, they take care of any warranty related issues that arise after our products are installed.

We stand behind our products, and today we learn more about the team that literally does this. Manny DeLaRosa, our Field Services Team Director, take a few minutes to chat with us today. We discuss how this team brings value to our dealer partners, and ultimately, to the homeowners that trust our PGTI brands.

Wouldn’t it be great to have fewer emails? We thought so too! As we continue in our Customer Success series, Eliana Acevedo, our Customer Care Manager, shares the details about ProConnect. This system is your one stop shop for all things relating to Service and Customer Care.

You may call them wizards, or geniuses, but we call them Product Specialists. This team are highly trained and extremely knowledgeable about our products. In today’s episode, Raymond Jones and Shari Roe share how these folks are a vital key to Customer Success.

We have a very special team to feature in today’s episode of the Clear Impact Podcast – it’s our Consumer Affairs Team. Nina Smith, our Customer Care Manager shares that this team takes calls every day from homeowners and rely on years of expertise to answer the myriad of questions.

Customer Success extends far beyond the initial sales process. This new series kicks off today as we highlight the extensive resources that PGTI provides to our dealer audience. Today we meet those at the helm of our Customer Success Teams, Benji Hershberger and Kristy Meadows. They share the depth and expanse of their teams who work tirelessly behind the scenes to ensure customer satisfaction.

There are a few different labels on our products – and these are very necessary. Lisa Wilson and Lynn Miller wrap up our final episode of Windows and Doors 201 series today. We discuss all the labels, why they are there, and why the information on them is worth keeping.

Testing is a major part of making sure our products meet the appropriate Building Codes. We asked Charlie McCaffrey to join Lynn Miller in today’s episode of Windows & Doors 201. Charlie oversees our very own test lab, and how our windows and doors are put to the test every day - literally. We also discuss the various levels of testing and why this process is important to our success – and yours.

In today’s episode of Windows and Doors 201, we are discussing design pressure and water infiltration as it relates to fenestration products. Lynn Miller shares some helpful tools in locating the requirements for your area, and why this is critical to ordering products correctly. We also talk about water holding tanks, sill riser adapters, and weep holes, and all in 20 minutes – enjoy!

Understand energy requirements in less than 15 minutes? Sure you can, because our code compliance team is here to break it all down. We’re discussing NFRC, SHGC, U factor, Energy Star, prescriptive and performance formulas. Energy is an important factor in our industry, and that’s what today’s episode in Windows and Doors 201 is all about.