Whenever you go on a trip, you’re sure to make memories. Imagine catching your first fish ever and it’s a 140lb Marlin! That’s what happened when Jesus Castro (and his wife) attended the ETP trip in Los Cabos this year. Jesus is the Senior Director of Operations for The Window Depot based in Tuscon. They have been a Milgard dealer since 2011 and have ten retail locations throughout the SW Region of the US.

With 14 locations throughout Pennsylvania, Lezzer Lumber has been in business since 1927. They began selling MI products in the late 70’s, originally purchasing screens to go with a competitor’s windows. As a third-generation business, K.C. grew up in it, and is now VP of Sales. Relationships with their customers are what their focus is, and what lends to their success, and ours.

Florida Windows and Doors is a Diamond Dealer for PGT with several locations in Florida. They work heavily with builder partners and contractors and focus on relationships with their customers. Kelli Bryan and her husband Kyle attended our ETP trip for the first time this year and appreciated the networking opportunities the trip offered. Her advice for someone trying to level up? She recommends taking advantage of the resources and opportunities offered to the MITER Brands customer base.

Our team, MITER Brands University, or MBU (formerly PGTI University), has a new name, and a new look! With an expanded scope of customer education for all of MITER Brands, we wanted a logo that would fit us. Today’s episode brings Nick Board and Annie Leung to discuss the story behind our new look and the process of its creation.

Interacting with customers at a training event is one of our favorite things! We had a quick conversation with Tyler Kramer from Weathermaster Building Products, Jamie Smith from Lighthouse Windows, and Ryan DiPaolo, who is their Territory Rep for MITER Brands. We chat about WHY it's important to continue learning and understanding the industry and our products.

There is so much to learn in this industry, whether you're brand new or well seasoned. We had the chance to talk with Kyle Bryan from Florida Windows & Doors, who brought a few people from his team. Being knowledgeable about the business is a key factor in success for this Diamond Dealer partner.

When our team shows up for a training event, we know it's going to be an amazing event. Our learners appreciate having the interaction with us - and each other. This episode brings a short conversation with Matt, Kyle and Scott from Neighborhood Windows and Doors, as well as a short conversation with our team.

Our name is a representation of our core values, with each letter standing for an important element of who we are. It forms our connection with team members, customers, suppliers, and communities. Listen to this episode to learn more about MITER, as our CEO, Matt DeSoto, walks us through each letter and its meaning. You might learn something new!

What started out as helping distribute relief supplies, has evolved into exploring damage and performance of windows and doors. Our engineering teams learn a lot through this exercise, and partner with other organizations in post storm evaluations. Dean Ruark, our VP of Engineering and Innovation at PGT, shares some of his first-hand experiences in assessing post storm damage in these devastating circumstances.

We continue to chat with Lisa, Logan and Alonso as they share about the NFRC, the National Fenestration Rating Council. This organization manages all the testing for Fenestration products on several criteria. We learn more about this group, how they function, and why it’s important for our business and the consumers.