Join us for this episode as we delve into the crucial topic of employee experience, or EX, which has become even more relevant in today's world. Discover why EX is significant and gain valuable insights into the following areas: 

1. The fundamentals of EX
2. Three essential EX trends
3. Our expert advice on how often to conduct employee surveys
4. And a critical takeaway that you won't want to miss. 

Tune in now to hear our energetic hosts Ryen and Bridget on this key topic! 

Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly!

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One question we get asked all the time is: which is better, paper or digital surveys? Well, we might be a little biased, but in this episode, we're going to share our top five reasons why we believe that digital surveys are the way of the future. We will discuss the following: 

1.  Digital surveys allow for more data to be collected. 
2. The process is more efficient in every aspect. 
3.  They are more accurate, leaving less room for error. 
4. They are more convenient for participants to complete. 
5.  Finally, digital surveys offer more flexibility in the types of questions you can ask.

Tune in to hear Ryen and Bridget's thoughts on each reason and why it might be time for you to switch gears if paper surveys are currently your only strategy. So, whether you're a market researcher or just someone looking to gather insights, this is an episode you won't want to miss!

Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly!

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Looking for an in-depth discussion on the latest updates to ClearlyRated's product offerings? Look no further than this episode, featuring Arin Russell and Lauren Otto (Lotto), two essential product team members. 

We address the following: 

• Introduction of  Arin and Lotto and their roles at ClearlyRated 
• The Client Community feature – Learn how ClearlyRated is encouraging clients to submit suggestions for new product features
• Prioritizing client suggestions –  How they determine which ideas to focus on first
• Latest product updates – Get a rundown of the most recent features and find out which ones they believe will have the biggest impact on customers
• Tips for using online reviews effectively – Even if you don't use ClearlyRated's survey platform, you'll want to hear this advice on making the most of online reviews

Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly!

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In this episode, Jon Barbato from Synergis joins the conversation with Survey Says host Bridget Harper. Synergis is a Best of Staffing winner for 9 consecutive years on both the client and talent sides! We are thrilled to chat with Jon,  the VP of the West Region for Synergis, leading the strategic management and experience for his clients - and a client base of all sizes! In this episode, we discuss their white glove approach to service and the key elements behind it. Tune in for the following: 

• How Synergis defines its core market and who to do business with 
• Their strategy for their hands-on approach with customers 
• How the ClearlyRated survey has had an impact on their client relationships 
• Background of their Consultant Advocacy Program

Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly!

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We’re very excited about this episode, as we had another fantastic guest join us! In case you missed our last episodes, we have had the pleasure of speaking with some of our Best of award winners. In this episode, we’re bringing you one of our amazing Best of Accounting-winning clients, RLB! The lovely Tianna Brown joins us from RLB today and you don't want to miss this entertaining and insightful conversation!

In this episode, we discuss how to build excitement with your team before you launch a survey, during, and after!  We will also discuss maximizing the results of your survey and how RLB involves the entire team from beginning to end. 

Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly!

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We had the pleasure of chatting with another Best of Winner, Erica Woods from Apex Systems. They have been a Best of Staffing client since 2012, surveying both client and talent with us and achieving an NPS of over 50% consistently in both areas! We love chatting with our winners and especially our diamond winners (5 and 10-year winners) because they are the true experts in client experience and consistently are proving their quality service year after year!  

We will discuss: 

1. Erica's role at Apex and how their CX journey began 
2. How to ask the right questions at the right time and discovering their “ah ha” moment after they started the survey program 
3. Onboarding - this is a critical step in kicking off a successful placement
4. Issue resolution - how does Apex manage this process?
5. Tech4Good involvement and how Erica got started in this organization

Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly!

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We are thrilled to welcome Nicola Fleming, the Marketing Director of Perkins & Co. In case you aren’t familiar with Perkins & Co, they are an accounting firm located in Portland with almost 200 employees and 24 partners, 62% of whom are women. They are ranked #2 on the list of most admired accounting firms in Oregon and SW Washington, and our favorite number, 74% of their clients gave them a 9 or 10 out of 10 in client satisfaction. 

We would like to congratulate Perkins & Co for consistently winning Best of Accounting for not 1 year, not 5 years…. But 10 years! And, they just so happen to be our very first accounting firm to win the 10-year diamond! 

Don't miss this conversational episode where Ryen and Bridget chat with Nicola as she addresses the following: 

1. Where Perkins & Co.'s CX strategy was 10 years ago versus now
2. Incorporating the win in their marketing communications
3. Internal buy-in with the team 
4. Their secret for achieving an NPS of 50% and some years 70% for 10 years 
5. Advice for those new to the survey program 

Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly!

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Welcome to Season 2! We are thrilled to be back after a brief break. We are now refreshed from the holidays, motivated for the new year, and ready to chat about some client experience (CX) trends! Whether you have a CX strategy in place or working to build one, these trends should accompany your CX goals and initiatives in 2023. 

1. Automation and self-service
2. Personalization 
3. Digital CX
4. Phygital Experience (Physical & Digital) 
5. Customer Service 
6. Lean Budgets (Do more with less)
7. Conversational Service

Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly!

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This is our final episode of Season 1 and a very special episode because we will be switching gears and discussing Bridget and Ryen's favorite things of 2022 (and no, unfortunately, we are not giving away anything like Oprah)! They will discuss 5 favorites, including 2 personal favorites, 2 company favorites, and 1 favorite you don't want to miss! Tune in for this fun episode!

A special thank you to everyone who listened to Season 1! See you for Season 2 in January! 

Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly!

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If you have been listening to our podcasts week after week, you know our favorite 3 letters at this point, NPS of course! If you research NPS though there are some critics. But from our own experience with NPS we can conclude that if you don’t think NPS is working, you’re most likely doing it wrong. So what’s the right way? In this episode, we will provide 4 myths associated with NPS! 

Myth #1 – They ask just one question, and it doesn’t provide enough information.
Myth #2 – The simplicity of NPS can only help firms with lagging technical prowess.
Myth #3 – NPS surveys deliver stale data.
Myth #4 – NPS surveys are time-consuming and expensive.

Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly!

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