During the recording of “Clinical Communication” episodes, before guests are asked the deep hard questions, they’re given some easier warm up questions to start with to help them feel comfortable.

These are also recorded though not released at the time,

Some of this content from earlier episodes has been released on social media, but others from recent episodes have been held onto for this special episode, where you will hear:

(00:00) – Introduction

(01:26) Jo Gibson:

Which Rotator Cuff Muscle Is The Heaviest?

How To Build Rapport With Scousers?

(04:18) Nick Lividas:

Weirdest Body Parts People Have Had Steroid Injections

Weirdest Substances Being Injected

Where Are We Currently With Stem Cells?

(14:29) Ian Reilly:

What Is The Future Of Podiatry?

Orthotics in Podiatry

Original Podiatric Theories

Do In-Soles Have To Be Specially Made?

For more, find @BWhybrowPhysio across social media.

Got questions, dilemmas or stories? Send them in to [email protected]

Many healthcare clinicians can probably identify a bunion or

So how do we explain what they are, why they’ve occurred and what the management options are in a way the patient can understand?

How do foot surgeons have conversations around surgical

In this episode Ben is joined by Ian Reilly, Consultant Podiatric

(00:00:00) – Introduction

(00:00:46) – Dad Jokes

(00:02:05) – How Romanian Christmas’s Compare To British

(00:03:50) – What Made Ian Choose Podiatry & Podiatric

(00:07:08) – How To Explain What A Bunion Is To A Patient

(00:13:00) – When Surgery Doesn’t Always Go Well

(00:17:38) – How To Discuss The Risks Of Foot Surgery

(00:21:28) – Shared Decision Making & Informed Consent

(00:25:20) – What To Say If They Ask “Will My Bunion Come

(00:28:07) – How To Manage Different Surgical Opinions

(00:30:50) – What To Say If They Ask “How Can I Prevent This

(00:33:53) – How To Explain What A Hammer Toe Is To A

(00:35:58) – What To Say If A Toe Deformity Is Asymptomatic?

(00:39:12) – How To Discuss The Risks Of Toe Deformity

(00:41:05) – How To Discuss Toe Amputations

(00:51:28) – How Surgeon Communication Skills Have Changed Over The Years

(00:56:10) – Does Better Surgeon-Patient Rapport Lead To

(00:58:24) – How To Tell A Patient Surgery Isn’t Appropriate

(01:02:31) – Always Find Out What Your Patient Wants

(01:03:37) – Ian’s Hardest Conversation

(01:12:01) – Ian’s Most Rewarding Surgical Outcomes

(01:16:00) – Outro Discussion & Ian’s Courses

You can find Ian on Social Media here:

X/Twitter: @podsurgery

Instagram: @podsurgeon

YouTube: @IanReillyPodsurgeon

As well as on LinkedIn.

His website is: https://podsurgeon.co.uk/

You can find Ben across Social Media @BWhybrowPhysio

More information on Podiatric Surgery Training:

https://rcpod.org.uk/podiatric-surgery/become-a-podiatric-surgeon#:~:text=Qualified%20podiatrists%20undertake%20postgraduate%20training,Podiatric%20Surgery%20(MOPS)%20programme

“Trick or Treatment” Book Mentioned by Simon Singh &

https://www.amazon.co.uk/Trick-Treatment-Alternative-Medicine-Trial/dp/0552157627

Have questions/situations you want help with or stories you

Send them into [email protected]

Group programmes can be a part of the management of many long-term conditions, combining various different activities which combined can have greater outcomes than individual components.

Whilst suggestions may exist for what kind of content to

In this first discussion episode, Ben is joined by Conor Creedon who is a Back Pain Specialist Physiotherapist & First Contact Practitioner.

(00:00:00) – Introduction

(00:02:11) – Connors Group Programme

(00:06:25) – How Should We Assess If Someone Is Ready For A Group Programme?

(00:12:00) – Is It Possible To Individualise Elements Of A

(00:17:00) – What Is The Impact Of The “Mechanisation

(00:28:44) – How Do We Help Patients Understand The Context Nature Of Long Term Conditions?

(00:30:30) – How Using Stories Could Be The Future

(00:38:00) – How To Help Patients Understand The

(00:42:43) – How Do We Help Patients Understand These

(00:48:27) – How To Use An “Accusation Audit” In A Programme

(00:53:43) – What To Do When Participants Don’t Get On

(00:57:06) – When To Remove Someone From A Programme

(00:58:12) – Conor’s Hardest Conversation

(01:02:08 – Success Story From Conor’s Programme

You can find Connor on LinkedIn or at www.conorcreedonphysio.co.uk   

You can find Ben across social media @BWhybrowPhysio

Got questions/situations you need help with or interesting

Send it to [email protected]

Books Mentioned:

Ian McGilchrist – The Matter With Things

Chris Voss- Never Split The Difference

Donald Miller – Building A Story Brand

Alan Gordon – The Way Out

Liam Mannix – Back Up

Baaahhh

Over the past year I've been asked to deliver some talks or webinars to various organisations and departments around clinical communication skills and difficult conversations.

One of which I was given permission to record the audio for, and so am releasing now to you.

There are interactive elements which you are welcome to play along with at home, work, in the car or wherever you listen.

It covers the topics of:

What is empathy and how to demonstrate it?

How to show you are attentively listening to the person in front of you?

How manage difficult conversations around patient expectations? (in this case of imaging)

Plus some audience questions at the end.

Want to know more?

I am @BWhybrowPhysio on X/Twitter, Instagram, TikTok, LinkedIn & YouTube.

Please follow & subscribe.

Thank you for listening and watching this year.

Shoulder pain is a common reason for people to seek

This may be in relation to certain tissues being “torn”, the

Jo Gibson is an Upper Limb Specialist Physiotherapist &

(00:00:00) – Introduction

(00:01:37) - What Influence Did Jo’s Father Have On Her

(00:06:07) - Where Did “Communication Is Your SuperPower” Come From?

(00:09:00) - Which Communication Skill Did Jo Find The

(00:16:05) - Are We Done With The Term “Shoulder Impingement”?

(00:21:00) - How To Help Someone With A Rotator Cuff Tear

(00:26:42) - How To Support Those Who Are Worried Their

(00:33:03) - How To Discuss Frozen Shoulder With A Patient

(00:37:47) - Jo’s Hardest Conversations

(00:45:48) - What Did The Upper Limb Unit Team Mean To Jo?

(00:47:57) - Jo’s Courses & Further Info

Jo is on X/Twitter: @ShoulderGeek1 & LinkedIn

Her course is “Shoulder Steps To Success” available either

Ben is available across social media @BWhybrowPhysio –

A cranial nerve examination can be part of a general

Until now.

Alan Taylor is a Specialist Physiotherapist in Vascular Flow

In this episode Ben & Alan Cover:

(00:00:00) – Introduction

(00:00:50) – What led to Alan Being Interested In Cranial

(00:03:50) – Why Are Cranial Nerve Examinations Not Taught As Much At Undergraduate Level?

(00:07:18) – How Accurate Are The Cranial Nerve Tests?

(00:08:50) – How To Prepare Patients For A Cranial Nerve

(00:10:54) – What To Say During Each Part Of A Cranial Nerve

(00:20:49) – Can The Torch On A Mobile Phone Replace A Pen Torch?

(00:22:57) – What Should We Say To Patients After The Cranial Nerve Examination?

(00:29:40) – What Is It Like To Be An Expert Witness &

(00:34:10) – Alan’s Hardest Clinical Conversation

(00:39:20) – What Is The Story Of Alan & Rogers Not

You can find Ben across Social Media: @BWhybrowPhysio

Alan’s Social Media:

X/Twitter: @TaylorAlanJ

Instagram: @alan_taylor_physio

YouTube: @alantaylor1068

Alan’s Cranial Nerve Examination Paper Discussed:

A Guide To Cranial Nerve Testing For Musculoskeletal

https://pmc.ncbi.nlm.nih.gov/articles/PMC8725776/

Lawrence County Band:

https://www.youtube.com/@Skiffleshow

https://linktr.ee/lawrence_county?fbclid=PAZXh0bgNhZW0CMTEAAaYxduB4Kcna3j5NI8XIulc8pDwQqlZMuXOZIOK-WIG5gz0gJ2D89APPTG0_aem_84E4Qu8lQKBU2EoDXM5AJA

Trying to influence individual patient beliefs is tricky, but can be made even harder when someone else in their life is giving opposite information to you and having a greater influence.

This episode talks through who else could influence a patients belief and how you could try to manage it.

If you find this useful then do share & subscribe.

For more follow @BWhybrowPhysio on X, Instagram, TikTok, YouTube or LinkedIn.

One of the hardest conversations in clinical practice is when the person in front of you holds the opposite belief to you as to how their problem should be managed, and they are not open to changing their mind.

Engrained beliefs don't change suddenly, but how these conversations play out can be made more productive and collaborative for everyone involved.

This episode discusses how to achieve this and important aspects to consider.

Find this useful?

Then please subscribe and share it with anyone you think would find it useful.

You can find Ben on X, Instagram, YouTube, TikTok & LinkedIn - @BWhybrowPhysio

Thank you for listening.

Steroid injections have been available in healthcare for

But how should we discuss the risks and benefits of them for musculoskeletal pain with patients?

How should we support someone who is really keen for one, but it’s not in their best interests?

On this episode Ben is joined by Nick Livadas, Advanced Physiotherapy Practitioner & Lecturer at Teeside University for which he leads the Musculoskeletal Injection Therapy module.

 They discuss;

(00:00:00) – Introduction

(00:01:25) – What Made Nick Interested In Steroid Injections?

(00:04:30) – What Do Patients Usually Ask About Steroid

(00:08:50) – Shared Decision Making With Steroid Injections

(00:13:15) – How Have Patient Questions & Knowledge About Steroid Injections Changed Over Time?

(00:13:40) – Should We Still Describe Steroid Injections As A “Window Of Opportunity”?

(00:18:00) – How Should We Tell A Patient A Steroid

(00:19:40) – What Should We Say To Someone When The Benefit Of The Steroid Injection Lasts Longer Than Expected?

(00:23:07) – How To Discuss The Risks Of Steroid Injections To Patients?

(00:29:55) – How To Tell The Patient When A Steroid

(00:36:10) – Are These Conversations Really The “Advanced” Part Of Being An APP?

(00:38:50) – How To Support Those Who Are Afraid Of An Injection

(00:41:48) – Nicks Hardest Conversations (And Helpful Strategies)

(00:48:50) – The Time Limit Downside To Being An Advance Practitioner

(00:54:04) – What Would Nick Change About Persistent Pain Management In Society?

(00:56:23) – How NEMS was formed & What It Is

(01:01:10) – How To Contact Nick & Further Courses

You Can Find Nick On;

X & LinkedIn – @nicklivadas

His Musculoskeletal Injection Therapy Course at Teeside

https://www.tees.ac.uk/parttime_courses/sport_&_exercise/ucpce_musculoskeletal_injection_therapy.cfm

You Can Find North-East Musculoskeletal Society (NEMS) at:

X – @nemsoc16

Instagram – @nemsociety

You Can Find Ben on X, Instagram, TikTok, YouTube &

The tone of voice we use to communicate is as important as the words we say, and yet much less attention is made towards it.

Until Now.

This episode covers essentials points on using different tones of voice with the patients we see, as well as giving some examples and when to use them.

For more, subscribe and follow @BWhybrowPhysio on your social media of choice.