Clintcast

For many of our customers, we get a bonus in that they often come with families concerned about that loved one. Yes, some of them can be difficult and can induce extra stress and tasks to our staff, but remember that this is not an easy time for them either, just like if you had a loved one in a similar situation where you wanted to ensure quality of care. If we can address these situations proactively and successfully, there is a great chance that the family will sing your praises to others (great marketing), and just as great a chance they will negatively discuss your organization when we let them down. Get some techniques for making the most of these opportunities today!

The secret to motivation (staying up) is highly sought after by many people. The answer lies within making the decision that you and you alone are responsible for your inner happiness and motivation. No one else can do this for you. Once this decision is made, then you can closely examine the myriad of daily choices you make, the situations you allow yourself to be in, the types of people you choose to be around, etc, that all contribute to impact your daily motivation. Clint gives some tips on how to get your inner house in order.

When organizations undergo a major (or even minor) culture change, it is often discovered that the starting point for the change does not originate ‘at the top’ (even though the initial commitment decision to institute the change might) but rather in each individual in the organization that will be a part of the effect/change. By taking personal ownership in the change, external impactors to the change are reduced or eliminated altogether as the solution now lies within each participant. Get some insights that will make your next change event more effective!

Healthcare organizations today are up against many factors that can affect successes and outcomes. Like the joke goes, sometimes the key it isn’t worrying about outrunning the bear, but rather the other potential victim(s). A prime factor in effectively dealing with these situations is the ability to understand who truly is the “bear” and who else you are trying to outrun. With these factors established, you can gain better focus on the tasks you need to do to get ahead.

Empowerment to the people! It is great when employees of all levels are empowered to help solve problems with the organization. The greatest part though is that individuals can choose for many issues to simply take responsibility and empower themselves to deal with most issues. Sure, there will always be higher impact, big ticket items which should likely go through an approval process of some sort, but for most of the issues that impact our customers on a daily basis, many of these issues can be dealt with by responsible employees closest to the problem on the spot!

Today’s organizations are undergoing a change in the traditional parent-child management structure. If we can help instill a more ‘citizen’-based approach whereby all employees are required to participate in the success like good citizens in a neighborhood, then the opportunity to find good leadership within those ranks becomes more fruitful, as there will more naturally exist a holistic, team approach to challenges and successes. Listen in and share your thoughts!

In our daily work with our customers, the services we provide should be top notch. However, there is ultimately a higher level we should be striving to attain which is success in the realm of the customer ‘experience’. This moves beyond simple meeting of needs and expectations and embodies instead, the dazzling of our customers, which will ultimately result in the higher survey results, glowing reviews, better word-of-mouth marketing, and such. Learn how to take it to the next level!

Getting new employees up to speed is a critical process, both for the new hire and the current staff. Everyone has lots to gain by getting it right and doing the orientation process effectively. Many organizations skimp on this process as they feel they cannot spare the time and effort while in-transit on the normal processes, but the payoff of bring a new employee on-board in a valued, invested manner will be more than worth it when they are up to speed. Get some hints on the orientation process from Clint today!

The marketing and sales processes are similar and are both required for organizational success, but they have some differences that are critical to understand. Marketing is about positioning and targeting those who need to know about your products and services. Sales is thusly the result from great marketing. The sales process, however, must also still be highly targeted to help “close the deal” with good outcomes for both parties.

It’s a simple fact - we’re in the people business, and as such, it is highly unlikely you can avoid people interactions with any regularity, nor should you. This profession requires interactions, and sometimes they won’t be pleasant. It is thus critical to learn how to attack problems head on and not shy away from situations that may result in discomfort, especially when the act of letting them persist would further degrade an organization.