Clintcast

A critical piece of the revenue enhancement puzzle is the ability/need to have and foster partnerships. For many healthcare organizations, one such partnership is a pairing with a church/religious organization. As in all partnerships, there is a unique blend of products and services each partner brings to the table to make the alloy of the two a stronger final product than either would have on their own. Today, Clint discusses how partnering with churches can bring enhanced revenue to your facility and greater service to your customers.

We all know the song Somewhere Over the Rainbow. Today Clint discusses how this concept can be used as a metaphor for that vision of something that is currently out of reach, but with some optimism and hard work, can actually come true, even better than imagined. He feels the healthcare system with its current reform efforts in action is very conceivably nearer than ever to reaching that distant vision in the coming years. Listen in for some blue skies today!

The healthcare profession is not the right place for everyone. It takes a special sort of person to not only succeed but to thrive in this lifework. That being the case, we inevitably have some co-workers who should perhaps choose a new career (not that they will likely thrive there either). These “trolls” and “BMGs” have a profoundly negative impact on an organization, especially given their usually small numbers, and they MUST be made to answer, “why stay”. Listen in for help in dealing with these strains on our efforts!

In the healthcare (people) business, our customers do not want our excuses and stories. They instead need our service. There are a series of skills we all need to master that can help us not only address our customers’ issues, but also build a reputation as a solid, courteous service provider. Learn how a few simple words can make your customers’ day and help promote you and your organization to new heights!

There are hopefully many events that occur in our profession that are unexpected positives that impact our days. These are great and are definitely needed. Pleasant surprises are commonly those little things we do of our own initiative that often encompass our need for the organization as whole to benefit in the big picture, without need for self-recognition - doing the right thing because it needs to be done. Do you have a mindset in your daily work that you will contribute a couple pleasant surprises each day? Learn how!

In negotiation situations, most people act from a win-lose strategy, a ‘win’ for the self, a ‘lose’ for the opponent. Because both parties utilize this same strategy, it usually decays into a lose-lose for both parties. In healthcare, we rarely have these situations and instead are needing as many wins-wins as possible. To accomplish this, both sides must adopt a position whereby everyone will gain, which in turn, requires some pre-work to find the common-ground between the parties involved. Learn about this common ground and ways to identify and utilize this strategy in your daily work today.

You’ve likely seen plate spinners before - those folks that spin up an overwhelming number of plates on poles and manage to keep them all going as friction works it magic on each one. Life in healthcare can often be uncannily similar, requiring our abilities to address many different tasks simultaneously so the whole thing doesn't come crashing down. The key is organization prior to starting the spinning. Today, Clint shares some tips to hone your spinning skills!

We all inhabit a planet that is co-inhabited by lots of other people, most of which are very different from you. Many people spend their lives narrowing down the relationships they have with other people to just a trusted, reliable, comfortable few. This is unfortunately the opposite direction we should be going as when we are done on this planet, it’s great to have touched and inspired as many other lives as possible. This requires our ability to interact with others, even when they are very different from ourselves. Healthcare is a people business, all about working with others to help people. Get some pointers on how to bank lots of relationships in your life!

The pursuit of excellence brings up a whole host of questions one must address, perhaps which the most key is defining/recognizing excellence in the first place, so you will know when you’re there. Today, Clint discusses how excellence is viewed not as an endpoint, but rather a journey of continual improvement. Each time someone tries to draw a definitive line as being the final measure of excellence, there is a long history of those that eventually come along and push that line further. Learn about the advantages that come along with setting your goals on a continually advancing model.

So you’ve got great customer service... that’s wonderful, but how do you put that good effort to further use? Organizations need to have a solid process in place for not only capturing quantitative data/metrics regarding this great customer service, but more importantly, the qualitative stories, comments and such that back them up. This can then be utilized extensively in your marketing efforts as well as internally in your self-measurement/goal-setting efforts. Clint gives some insight into this key component of our business models!