In continual improvement efforts, it is great to feel you are making progress. However, how can you know for sure the impact you having? A great way to get some feedback information on your growth is to mystery shop yourself to see in an unbiased manner where you stand. Get some tips today!

Goal setting is a critical skill to success, both individually and as an organization. A common issue in this task is knowing where to ‘set the bar’ when deciding where the measure of success should lie at the end of the goal period. A good tactic is to stretch your goals just beyond where you think the edge of capability is. Listen in to find out why!

Given that people often spend more time with their work families than with their own families, it is great when you can share each other’s daily successes and lives with your work family in a positive way. However, it is critical to ensure that personal lives do not become a negative issue in the workplace. Clint discusses how to head this issue off.

As has been discussed in previous episodes, chronic givers (pleasaholics) can be a definite issue in organizations, however, these staff members are usually ‘reformable’. Chronic takers on the other hand, are very critical to deal with swiftly and completely, as the abscence of a remedy will often rapidly lead to massive degradation in the organization. Learn what actions you must take to deal with this critical situation.

The healthcare profession is all about customer service. One area of delivering this service deals with handling incontinence. Aside from the basic service, regulatory and dignity issues, taking a strong stance on delivering excellence service in this area also benefits the organization and the employees as well. Learn how today!

Often an ‘employee of the month’ program will backfire as it can instead foster internal strife. Instead, Clint suggests utilizing employees (plural) of the month instead as you now have the opportunity to recognize and reward all employees who meet excellence criteria. Learn how this benefits the employees as well as the organization as a whole!

Technology is a vital aspect of healthcare today and will become even more so over the coming years. However, one must still be cautious to use technology in appropriate and mission supporting ways. It is great to find new, innovative ways to improve our customer service with technology, but we must do so in well-defined and proper manners.

In every team, you will have those who embrace change, those who will embrace it with some additional investigation, those who will rail against change and those in the middle who are still on a fence. Dealing with the first three groups can be fairly straightforward, but fence-sitters can be a challenge. Here are some tips to help bring these members onboard.

Leadership goes hand in hand with follower-ship. One requires the other. Similar to ‘pushing a rope’, leading by pushing followers is rarely successful. The idea is to discover how to pull the followers in a teaming manner in the desired direction so they participate in the effort and the success. Learn how!

Today, Clint discusses the future of reimbursements. Preferred partnerships are going to become an increasingly important aspect of our healthcare organizations as the government looks to simplify reimbursements and couple them with outcome based guarantees. Listen in as Clint follows the money!