Just like admissions (discussed in the previous episode), tours are a highly important process in regards to revenue enhancement, and as such, need to be ready to go at a moment’s notice. There are many techniques you can employ to help make this sales opportunity great for your customer as well as your organization.

Admissions are a vital part of the revenue enhancement process. That being said, it is equally vital to be prepared to process admissions at a moment’s notice, even without forewarning. As discussed in other episodes, making the most of this critical transition process (especially the first 3 days) is pivotal for ultimate success. Here are some tips!

Being a team player by necessity requires that you are ‘ready to play’ every game. Occasionally, life throws curve balls and you are taken out of the game by circumstances beyond your control, but it is still vital that otherwise, you are suited up and ready to go. Otherwise, your teammates are impacted and the organization as a whole suffers. Suit up!

Priorities are an incredibly important aspect of your day. When you don’t approach daily tasks with priorities in mind, stress and reactive behaviors are practically guaranteed, both for you and others around you. Priorities are allowed to change as life changes, but are nonetheless required to plan/execute/measure the daily efforts you drive.

A key factor to make teaming easier is to ensure that everyone is working towards (and rewarded for) common goals and targets. When this alignment is employed at all levels of the organization, then individuals, as well as teams can operate in terms of these goals - even support other teams and individuals in their efforts too!

An ounce of prevention... how true! In this industry, falls are an unfortunate given. That being said, it is not impossible to drastically reduce the potential for falls and thus, also free up large amounts of time, effort and resources not having to deal with the consequences when they do occur. Today, Clint discusses measures for utilizing team-based solutions to this issue.

Being able to take on direct issues with others is a delicate and often difficult course to negotiate. The ability to ‘tell it like it is’ in a sensitive and positive manner is a challenging skill to learn but it is necessary in order to cultivate a team-based growth opportunity where both/all members can progress and benefit.

Success in healthcare relies in great part upon partnerships. These relationships exist in many different forms and pairings, such as staff partnerships, interdepartmental partnerships and even partnering with other related healthcare industries/products/services. In every case, there are significant gains to be realized by both parties.

One would think it should be self-evident, but it is truly important to come to work prepared for the day, everyday. This is especially crucial in management roles. Unpreparedness has impacts not only on the individual, but also on the team, and thusly, the organization as well. Catch some tips to make sure you’re prepared for work each day!

Humans thrive on feedback. We need it to constantly monitor our progress against our internal measures and goals. Today, Clint discusses some key aspects of this process to make sure you close the feedback loop properly to assure that this self-monitoring can have maximum effectiveness.