Clintcast

Sometimes it can be difficult to recognize the difference between being in a groove and being in a rut. Being in a groove doesn’t just mean you’ve come up with a winning/best practice or routine. It implies that there is constant ability to continually modify and adapt that practice/routine to persist that success on an ongoing basis. Otherwise, even a best practice can become a rut.

The need to try to impress is often a marker of underlying self-esteem issues. Eddie Haskell on Leave It to Beaver was a good example. In order to get credit points for one’s efforts/knowledge/etc, it is vital to frame one’s contributions within the goals/actions of the team so it can help everyone win.

While many facilities may have great customer service during the week (especially during business hours), sometimes the hours on the weekend tend to suffer a bit due to issues such as staff, budget, transportation, etc. It is very important to make sure that great customer service takes place 24/7. Here are some items to consider!

Some believe there is a choice between actualities and perceptions. In fact, it is important to address both. Likewise, seeing and believing also can have a bidirectional relationship that is important to nurture. Today, Clint discusses how these concepts can affect your career in healthcare.

Many people are familiar with the old adage of walking a mile in another’s shoes. This is a key concept in teaming because it helps one to understand the perspectives of others as well as their successes and challenges. Through this increased awareness, blame can be averted and shared responsibility and cooperation can instead drive team actions.

An often overlooked source of revenue is managed care. Yes, the payment side of things can be very tedious, but if you are willing to partner with your managed care representatives to learn where their ‘pains’ are (aka-opportunities), you can get the jump on your competitors and work a revenue stream that makes things easier for you and the managed care representative!

There are many, often hidden or little used, ways to market your efforts to drive future business. One of these ways is what is called the ‘transition call’ - when a patient leaves the care of your organization to return home or back to a previous level of indepence or care. This is a great opportunity to share your success data with the referring doctor/therapist/etc to help stimulate future referrals.

The journey towards excellence is just that, a journey... not a destination. That being said, what are the most effective ways to maximize your efforts in carrying out that journey? Knowing you can never reach perfection (the destination), how can you maintain your diligence along the way? Clint shares his thoughts on the movement towards excellence.

Healthcare is a particularly challenging career to begin with and it is a special breed of person who thrives in it. In an environment rife with stress, long hours and thankless efforts, how do we keep all these caregivers pumped up? Care of the caregiver starts with the individual and then moves on to the surrounding team. Clint shares his thoughts on ways to pump you up!

One issue that healthcare must deal with everyday is the dining experience. It can dominate the day's various activities. More so, if breakfast doesn't go well, often the rest of the day is spent trying to recover. Clint elaborates on ways to turn these key hours to your advantage as well as to provide better customer service to begin with, so mealtimes don't turn into ‘milkings’.