In every organization, there tends to be three types of individuals: chronic givers, chronic takers and those who maintain balance. Today, Clint discusses the 7 keys that the balanced individuals carry in common as well as ways to deal with the other two groups of individuals.

Many organizations are crippled in fear of the survey - and the personnel that represent it - the surveyors. Today, Clint suggests a tactic for dealing with this issue - treat the surveyors like customers! Surveyors of one type or another are a fact of the healthcare business forevermore. Thus, stop worrying and embrace them instead - you might be surprised!

When planning out critical organizational improvement issues, you must be mindful of which "now" you are working with: the past now, the current now or the future now. Only the current now has relevant meaning today in your planning. Learn how to recognize these viewpoints and how to deal with each in your improvement planning today!

Further developing Care Crowd Creed item #3 (Teaming makes it easier), Clint elaborates on the processes used by Maun-Lemke to help organizations achieve 7 to 1 ROI through the use of teams in goal setting/achievement.

A key concept vital to success in an organization is to pair problems with solutions (what we call P=S). When you allow those who raise problems to not be a key part of proposing solutions, you, by default, become the owner of the problem. Here are some hints on how to deal with this issue!

As the saying goes, first impressions count. What kind of impression is your organization making with new admissions? Are they made to feel welcome and that you are prepared for them or do they feel that are run through the DMV line? Clint gives some pointers on making this critical period successful in your organization.

In any organization, there does exist a crisis from time to time that can highly impact the organization. Humans too have times when a crisis makes their daily work difficult. For a select few, they not only welcome a crisis, but they may even create one to draw attention to themselves. Learn how to deal with these events today!

Humans, as well as the organizations they work in, have daily needs to function. While it is often thought that these two forces are at odds in their directions, in fact there can be a great deal of common overlap. Today, Clint discusses where there are commonalities and how to deal with those times when there aren't.

Most everyone has heard the proverb of not putting all of one's eggs in one basket. This applies to our work lives, and even our personal lives, on multiple levels. While it is great to be highly skilled or familiar with something, as change is always a given, it is important to diversify. Listen in!

One of the often overlooked or foregone factors of working in healthcare is the requirement that you must like people. It may seem odd that some would need reminding of this and yet it happens often in the profession that workers take up this cause even though they prefer isolation. Clint discusses this ultimate "people business" and the worker's role in it.