Live from the NRF Big Show, Co-op's director of technology Ian Cox joins Natalie to discuss:

• NRF highlights and practical use cases for AI in food retail.
• How Co-op enacted digital transformation to innovate faster, scale resources, and stay agile in a rapidly changing market.
• The importance of service availability as a convenience retailer: delivering transformation projects with minimal impact on the customer.
• The relevance of quick commerce for convenience retailers.

Ian's Bio:

Ian Cox is the director of technology for Co-op UK, where he oversees SAP services, roadmap and footprint across the entire business. He's also responsible for all Colleague Digital Technology products and platforms used in our Co-op businesses and support center, including Stores, Distribution, Legal Services and Funeral-care.

Connect with Ian on LinkedIn.