“If you’re going to do something, do it right. Don’t cut corners. Use the right partners.” — Jake Jacoby, TELCLOUD

In the latest episode of the POTS and Shots podcast series, Doug Green, Publisher of Technology Reseller News, reconnects with Jake Jacoby, Founder and CEO of TELCLOUD, to unpack one of the most overlooked—but absolutely critical—elements of delivering POTS replacement: billing and compliance.

For many MSPs and resellers, the conversation around telecom billing evokes little more than eye rolls. But Jacoby makes the case that billing isn’t just admin—it’s the core of doing business right. And for those new to telecom, the complexity of telco billing can quickly become a costly trap if not handled properly. Taxes, regulatory compliance, and FCC filings aren’t optional—they’re mandatory and can be daunting for those unfamiliar with the industry.

That’s where TELCLOUD’s Telco Bill Center comes in.

A Turnkey Solution to a Complex Problem

Jacoby explains that TELCLOUD acts as the telco of record through its TBC Communications division, handling everything from tax calculation and billing to collections and regulatory filings. For resellers, this translates into a fully managed, co-branded billing platform that requires no upfront investment and ensures complete compliance.

“We’ve created the easy button for resellers,” said Jacoby. “They can remain white-labeled in service delivery, but TELCLOUD takes care of the billing complexity behind the scenes.”

Key features of the Telco Bill Center include:

Protecting the Channel—and the Customer

Doug and Jake explore how failing to address compliance can jeopardize the entire reseller-customer relationship. TELCLOUD’s billing platform not only ensures tax and regulatory compliance, but also safeguards both the reseller and the end customer from legal and financial risk.

Jacoby emphasizes that TELCLOUD’s approach aligns with its broader philosophy: enable resellers to sell and scale, without being bogged down in the infrastructure of compliance.

And Now for the Shot…

As always, the “Shots” portion of the podcast adds a flavorful twist. This time, Jake brings out Arete Añejo, a sipping tequila from El Llano Distillery—one of the oldest family-run distilleries in Tequila, Mexico. With notes of caramel, vanilla, oak, and butterscotch, it’s a smooth reminder that, like great telecom billing, craftsmanship matters.

Learn More

Visit www.telcloud.com or call 844-900-2270 to explore TELCLOUD’s solutions.