Command Control Power: Apple Tech Support & Business Talk

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

▶️ New: watch on YouTube!

-Today we welcome Justin Esgar of Virtual Computers and The ACES Conference.

-Justin gives us his full review of Vision Pro.

-Joe gets practical about flying with a Vision Pro.

-Justin recommends a book called MSP Secrets Revealed (he happens to be in it as well).

-He does not recommend crying while wearing a Vision Pro.

-Our show now uses Streamyard, which Justin highly recommends.

-ACES Conference is back live!

-This is not a technical conference. Rather, it's more about improving the ways we run and profit from our MSP practices.

-Justin tells us about many of the great names that will be in attendance, as well as Apple and other sponsors.

-Super Ops is giving away an Apple Vision Pro at ACES Conference!

-There will be great swag given away and, as Joe mentions, the hallway sessions.

-This is the 10th ACES Conference!

-Justin tells us why he started, and continues to run this conference.

-All sponsors have some requirements from Justin - no roadmaps.

-Make yourself accountable when you are there. Make the best use of your time.

-We talk about the ACES Mastermind Program. They group meets regularly to help each other accelerate growth of their businesses.

-Use the code commandcontrolpower for 10% off the ACES Conference!

-They are also offering a travel stipend. If your cost of travel is $650 or more ACES will help make it more accessible to be there.

-If the content doesn't draw you in, come for the skiing!

-Both Joe and Adam Rice have their anniversaries during ACES.

THANK YOU TO OUR PATREON SPONSORS!

▶️ New: watch on YouTube!

-This week we welcome Jason Harrison, of Harrison Tech Consulting.

-He is also heavily involved with NSITSP (National Society for IT Service Providers).

-Jason takes us through the history of his consulting practice, where he handles a variety of operating systems.

-We discuss how IT support is not just supporting the endpoint anymore. You have to be a security expert as well.

-Jason says this is also where the NSITSP comes in.

-The idea of NSITSP is that our industry wasn't represented well. It is a completely member driven organization that aims to establish high standards and ethics and improve the credibility of IT providers.

-The other aspect of the organization is that legislation is inevitable, and it would serve all of our best interests to be a part of crafting that legislation.

-Sam curiously asks about their code of ethics.

-Compare our industry and ethics to that of a locksmith who may have privileged access and has to have their own code of ethics.

-Want to get involved? Visit NSITSP and look at the membership and volunteering options.

-Switching gears, we get into a conversation about cloud vs private data storage.

-Understand the lack of regulation around cloud data storage.

-Jason uses Kerio Connect and Kerio Control for private cloud setups.

-Just call Jason "Mr. On Premises."

-Some of the questions to ask a client are their tolerance for risk, exposure, and speed needs.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-Has Sam really not backed up in an extraordinary amount of time?

-This sparks a discussion about backup policies in general.

-We talk about the 3-2-1 backup strategy and how relevant it still is.

-Joe shares a client story about how a calendar syncing app removed calendar history.

-If you're a consultant, finding a backup service with affiliate options can be beneficial financially.

-We are constantly fighting the good fight about keeping macOS and hardware up to date.

-Joe charges a fee for working with unsupported Mac computers.

-There is a difference of what we will support, depending on residential vs business clients.

-How reliable is Time Machine?

-We share some details from our rates and plans survey. Join us on Patreon to hear more.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Celebrate 40 years of the Mac with Sam Valencia, Jerry Zigmont, and Joe Saponare, seasoned Apple Consultants Network members. These tech experts share 20+ years of experience through discussions on: solving tech support mysteries, hilarious client stories, and the Mac's impact on technology and culture. Joining them are Chris Hawver, Tim Pearson, Ted Freitas, and Steve Sorbo for a nostalgic journey.