Command Control Power: Apple Tech Support & Business Talk

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-Jerry has a client with an Acrobat Pro issue that he’s seen before.

-Clients that Google answers try to offer their own advice.

-Some people expect things for free.

-Even with car features, some tracking features bother users.

-Jerry is thrilled to have Nudge working in Addigy for managing macOS software updates.

-Jerry sees an odd message that says “Failed to personalize the software update”.

-In general, software updates still seems to require third party options to work smoothly.

-The difficulty when clients misconstrue something you told them…

-Joe shares some thoughts on the latest Apple hardware and his client needs.

-Both Jerry & Joe have the new iPhone 15 and they provide their feedback.

-If you are selling your old iPhone, The Scripting OS X newsletter references some good advice from Apple about purchasing a used iPhone.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-We are pleased to welcome Mike Bombich, creator of Carbon Copy Cloner.

-He tells a story of losing data that inspired his creation of Carbon Copy Cloner.

-Mike spent 8 years as a creative with Apple.

-CCC was initially donation-ware.

-He never wanted to put any barrier between you and your data.

-macOS Big Sur started the downfall of bootable backups.

-Mike talks about how that affected CCC and his customers.

-We talk about Time Machine’s reliability and alternatives to built in solutions.

-Mike is not a fan of backing up to disk images.

-Jerry talks about the new Quick Updates feature of CCC.

-Mike talks about his feelings on cloud storage.

-Migration Assistant is another hot topic and we get into methods of restoration.

-Mike has always had a concern about releasing software that can delete data.

-We love the fish (it’s a tuna!) that guides us to privacy settings.

-He shares a bug from the Mojave days that affects helper tools, that has now been corrected in Ventura.

-Carbon Cooy Cloner’s update will not be subscription based.

-Check out the latest release of Carbon Cooy Cloner and the list of new features.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-The Andy Esposito story from an ACEs conference event long ago is the gift that keeps on giving.

-Jerry gives a shout out to our friends at TidBITS Content Network.

-Dave Hamilton of Mac Geek Gab mentioned blazing fast ThunderBolt cables from Leirui. Available on Amazon.

-Joe has some personal experience with Nudge and AppleScript automation from macsudo.com.

-Joe wants to do some follow up on all the automations within Addigy…when he has time.

-Sam made a mistake deploying Nudge and found out the result the hard way.

-The power of beta testers is crucial. A small group of tech savvy employees that can vet your deployments.

-Sam has some experience with UniFi’s Cloud Controller and shares some of what he has learned.

-Ryan Grimes gave Joe some tips on keeping tabs on UniFi alerts using Uptime Robot.

-LTE backup ISP options are critical when another ISP isn’t available for a business.

Sam Valencia, Jerry Zigmont and Joe Saponare

-Jerry is back from Europe and shares some of technology encounters.

-Manual DNS records bit him when trying to connect to a public network.

-Sam shares a tip to use captive.apple.com on a network where the captive portal won’t launch.

-Jerry found a good charger for his iPhone 13 Pro.

-Apple Maps for walking is fantastic according to Jerry.

-The haptic notifications on Apple Watch frightens and confuses Sam.

-Finally, Sam gets to talk about his new Apple Watch Ultra 2.

-Not to be outdone, Jerry also picked up a new Apple Watch series 9.

-Joe talks about his methods for purchasing new Apple hardware locally.

-The iPhone Pro Max is a two handed device according to Joe.

-Sam was incensed about a $55 activation charge for his new Apple Watch.

-This week we continue our conversation with Lucas Acosta of Foojee.

-Sam asks Lucas about keeping that drive going.

-Interesting thought - the CEO is not allowed any quarterly goals…

-Identifying roles & responsibilities are crucial for  Entrepreneurial Operating System (EOS) to work, keeping the visionary in check.

-Lucas takes us through the level of importance of the integrator.

-Burn out is a real thing. And sometimes we deserve a break after all that we put in.

-Client referrals are incredibly important and sometimes we have to flat out ask for them.

-Apple Store communication is an involved process so we get into how to cultivate that relationship.

-A custom landing page for Apple Store employees is a solid idea to run with.

-You can interact with Lucas on MacAdmins Slack or by going to lucasacosta.com.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.