Command Control Power: Apple Tech Support & Business Talk

-Jerry is annoyed with voice dictation, considering where we are with AI.

-Sam wonders why Siri can’t send a message to a group without unlocking his iPhone.

-Is privacy the cause of Siri seeming to go backwards in functionality?

-Sam discovers an issue with the private MAC address feature of iPadOS and connecting to a captive portal network. https://support.apple.com/en-us/HT211227

-Some confusion ensues when discussing the privacy network features.

-Joe wants to mention a few apps from the Apple Design Awards.

-Jerry and Joe go back and forth about wearing an Apple Watch to bed.

-Sam loves the Arc Browser but Jerry shoots down one of the big perks that Sam loves.

-One of Joe’s clients lost important 365 calendar data. He was able to find the ics files on the computer and used ICS Merger to restore the missing data.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-Jerry takes issue with the way Joe & Sam covet their calendars.

-Each of us either use Calendly or Harmonizely.

-We discuss the latest in Apple certifications and listing on the ACN locator.

-The two courses and exams are Apple Device Support and Deployment & Management.

-All of us are intrigued with Apple Messages for Business. Cost seems to be a barrier for entry.

-You can have SMS hosted by a different company than you use for voice.

-Jason Dettbarn, founder and CEO of Addigy joins us once again.

-We dive right into updates on macOS being problematic and how Addigy deals with this issue.

-With Apple’s first Rapid Security Response, they did not receive any disclosures to provide details.

-Addigy released a new MDM Watchdog to mitigate macOS update issues.

-Addigy made their MDM Watchdog available to everyone.

-We discuss the tools that are out there that try and guide the users to updates as another alternative when MDM is not completing its task.

-Finding out what is next on Apple’s radar can sometimes be a guessing game.

-At Addigy they try to focus on three things: Security first, scalability, and Apple expertise.

-Jason speaks about sticking to what they know and using the tools that are already out there like InTune for device compliance and Okta identity management.

-He gives us his 5-10 year predictions.

-What is a sin-eater?

-Jerry talked about which level of Microsoft to move to from Rackspace.

-He used Emailchemy to convert the data.

-Dealing with customers that purchase the wrong hardware to save a buck.

-What to do when you have additional storage needs with Microsoft accounts. Jerry finds out.

-After an automated Synology alert, Jerry finds out that a client moved and unplugged it without a proper shutdown.

-Sam & Joe differ on their Amazon return experience at Whole Foods.

-UPS Store experiences are another level of customer service.

-On a recent Patreon only show, Jerry talked about a documentation tool called Hudu. He discusses more about the ChatGPT integration.

-Jerry recommends Google Bard.

-Joe has a client that has a unique setup with access to their server. He uses Addigy Self Service to deploy a connection script.

-Sam has been implementing Single Sign-On in more and more scenarios with his customers.

-Sam found out the hard way how a content filter can block legitimate services.

-We talk about giving users the local admin password on a Mac when you can’t accomplish something remotely.

-We get into online calendar bookings and how Joe & Sam are very protective of their time.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-Sam saw an unexpected message on his iPhone, instructing him to share his screen with AppleCare.

-A client reached out to Joe about their Synology beeping. The story went south quickly but hats off to RAID recovery from Synology.

-MSP customers don’t reach out even when network or ISP changes occur.

-As a customer deleted 365 users, it was learned that they were sharing data from OneDrive and this data was suddenly not accessible to users that did not know its origin.

-Some changes to Dropbox storage locations can cause unexpected issues, especially working with third party apps.

-BitDefender had issues with MDM profiles and having to re-approve extensions.

-Joe references some of our recent Patreon only content.

-We take a moment to pay our respects to Bill Keogh, owner of NovaWorks in New York. Bill was involved in the Apple community for years and many colleagues had the opportunity to meet him as they trained at his facility over the years. Bill was a kind soul and will be missed.

-Archiving/Deleting in Apple Mail is inconsistent.

-Jerry has been seeing issues on multiple computers when upgrading from macOS Ventura 13.2.1 to 13.3.1. Reinstalling the OS still creates data issues.

-“That’s a lot of nanas to deal with”.

-Pro tip about using the Option key when clicking About This Mac to reveal System Information.

-Thanks to Guillaume Gete for 80 Shades of the Option key

-Joe talks about his use of Nudge as well as an AppleScript automation with the help of sudoade.

-We discuss end user perception as Sam talks about a story upgrading Wi-Fi for a new customer.

-Jerry mentions The Hawthorne Effect, which discusses how people increase efficiency when they feel like they are being watched.

-Joe had been recommending a mail server upgrade to a client until finally one day, their provider went down. They still did not learn their lesson.

-We get into how to quote email migration projects and the economy of scale.