Command Control Power: Apple Tech Support & Business Talk

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

A weekly Podcast where Apple Certified Consultants look at the Mac Tech industry. Lively discussion about working with Macs and IOS devices. Joe Saponare, Sam Valencia, Jerry Zigmont share their “real world” experiences about IT support.

Topics:

-Sam discusses the work/life balance when he’s on the road

-Jerry describes being in “BusyCal Hell” with a small medical office. Joe & Sam weigh in with their thoughts

-As Jerry describes this situation as a hornet’s nest, it reminds Joe of Apple Knowledge Base Article HT201657 where they describe sync services “as if it were a swarm of bees”.

-Jerry reminds us of how BusyCal/BusyMac has changed hands some time ago

-The former “IT guy”. Trust is large part of our relationships and Sam spins a yarn about how that trust was completely broken with a new client relationship.

-An episode of Command Control Power wouldn’t be complete without a gripe from Joe. Safari suggestions is his latest target.

-In some truly amazing sleuthing, Joe shares a client story where he diagnosed an issue with a Mac going dark at seemingly random moments. From afar, he appears to have correctly pointed towards a multitude of magnets that the customer wears. He also recounts a similar story from episodes of the past where he diagnosed an issue with lighting and solar powered keyboards.

-Jerry shares a PSA about Startup Security Utility on Mac computers with a T2 chip: https://support.apple.com/en-us/HT208198

-Joe has real time follow up! While recording the show, he heard back from the magnetized client who confirms that he was right on the money with his diagnosis.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.