Command Control Power: Apple Tech Support & Business Talk

A weekly Podcast where Apple Certified Consultants look at the Mac Tech industry. Lively discussion about working with Macs and IOS devices. Joe Saponare, Sam Valencia, Jerry Zigmont share their “real world” experiences about IT support. This week they welcome artist, composer, performer and Guiness World Record holder, Jonathan Mann.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Today they welcome's Chad Swarthout of Alectrona in the Washington D.C. area.

Special Thanks To Our VIP Sponsors! Topics:

-Back from the holiday, Joe, Jerry, & Sam had a chance to meet up in the real world

-Jerry can name all three wise men but Joe & Sam draw blanks

-Joe “re-learns” a lesson about taking a red-eye across the country

-Surprisingly, nobody received any tech for the holidays but Jerry purchased a Sonos subwoofer for himself and has a new interest in the Amazon Fire Stick

-Jerry may need to update his TV to match all his audio tech. In that discussion comes about the old remote controls, like the one Sam used growing up…

-New Year’s Resolutions:
Joe - Going back to basics and focus on the fundamentals (ie. billing out as efficiently as possible, migrating more clients to managed services). On the personal side, developing a routine while living nomadically.
Sam - Would like to travel less for both business and personal reasons. On the business end, it makes it difficult to run if he is not always there to attend meetings or give directives. On the personal side, he would like to attend more events for the children.
Jerry - He is interested in growing his business and increasing revenue

-Jerry also has a plan to be organized moving forward and it includes the use of DayOne, an Apple friendly journaling app. DayOne can collect notes, images, audio recordings in journal entries and help organize your life and business.

-Joe shares his thoughts about how malware appears to be a more persistent problem with client devices.

-Jerry talks about using that term and clarifying between various naming conventions (malware, adware, virus, worm, etc.)

-This all leads to an issue Joe was having with a persistent Safari homepage that would not change back. As it turns out, a security feature from Apple disallowing “synthetic clicks” was not allowing Joe to resolve this issue remotely. Thanks to Patrick Fergus (@foigus) on Slack for the assistance.

-Sam brings back the MDM conversation when talking about how Apple is providing ways to be more preventative from a security standpoint.

-Joe & Jerry have similar issues with built in applications not running correctly on older operating systems

-Sam shares a new beta feature from Slack shared to him by Patreon sponsor Chad Swarthout. Slack gives you the ability to federate between multiple Slack teams:
https://slackhq.com/introducing-shared-channels-where-you-can-work-with-anyone-in-slack

Thank you to our Patreon sponsors!

A weekly Podcast where Apple Certified Consultants look at the Mac Tech industry. Lively discussion about working with Macs and IOS devices. Joe Saponare, Sam Valencia, Jerry Zigmont share their “real world” experiences about IT support.

A weekly Podcast where Apple Certified Consultants look at the Mac Tech industry. Lively discussion about working with Macs and IOS devices. Joe Saponare, Sam Valencia, Jerry Zigmont share their “real world” experiences about IT support.

A weekly Podcast where Apple Certified Consultants look at the Mac Tech industry. Lively discussion about working with Macs and IOS devices. Joe Saponare, Sam Valencia, Jerry Zigmont share their “real world” experiences about IT support.

A weekly Podcast where Apple Certified Consultants look at the Mac Tech industry. Lively discussion about working with Macs and IOS devices. Joe Saponare, Sam Valencia, Jerry Zigmont share their “real world” experiences about IT support.

A weekly Podcast where Apple Certified Consultants look at the Mac Tech industry. Lively discussion about working with Macs and IOS devices. Joe Saponare, Sam Valencia, Jerry Zigmont share their “real world” experiences about IT support.

A weekly Podcast where Apple Certified Consultants look at the Mac Tech industry. Lively discussion about working with Macs and IOS devices. Joe Saponare, Sam Valencia, Jerry Zigmont share their “real world” experiences about IT support.