- Jerry receives a call from the brother of Samantha West - Joe recommends the SanDisk Extreme 64 GB USB 3.0 Flash Drive for diagnostic drives because it's extremely fast and reliable; SanDisk finally announced a fast 128 GB version: SanDisk Extreme PRO® USB 3.0 Flash Drive; some non-spammy reviews from Tom's Hardware and The Wirecutter - use FileWave Lightning to automate creating our diagnostic partitions? - Sam recommends the Skooba Design Cable Stable DLX, originally recommended by Ryan Powell in the chat - Sam explores TeenSafe for iOS security and parental controls; see also OpenDNS, Intego Family Protector, and SpectorSoft

Plus: Simplenote, Notational Velocity, SubEthaEdit, ScreenSteps, ScreenFlow, OmniGraffle, OmniDiskSweeper, GrandPerspective, Krypted.com, TunnelBear, MonkeyBox

- recurring payment processing options: Ryan said, "jotform.com for cheap forms with Stripe recurring payments" and Allen said "keep the card with Merchant Warehouse; stripe will do this on its own; or recurly.com" - serving on the ACN Advisory Council as a way to get more involved and give back to the community - Printers going off-line and needing to be power cycled - why kernel_task sometimes pegs the CPU at 100% or more: seems to be related to throttling CPU intensive tasks to cool the system down when it's too warm by prioritizing simpler system tasks - re: recent discussion on Accidental Tech Podcast about pitfalls in modern technology that our kids will think were crazy: no one mentioned passwords!

- testing Mavericks server; being client 0 - using Profile Manager to easily configure CalDAV, CardDAV, VPN services; Sam's trick to save a profile without a user name - the trial and error of troubleshooting a server leads to uncertainty - using authrestart to bypass FileVault 2 on next restart; installing software updates that require a restart now does this automatically - force quitting fsck to allow mounting a drive that was failing to mount, even read-only, after letting fsck complete - using the "security" command to read the contents of the user's keychain

Intro: - Sam's friend's lost iPhone - 1Password's great security audit feature - Mat Honan's epic hack - solving the password problem - MonkeyBox - Apple's two-step verification -- Topics: - Robot Cloud is built on JAMF Software Casper Suite, customized for multi-tenant use, designed for Mac/iOS management; working closely with JAMF since early 2007 - Robot Cloud has been available as a product since 2013 and is designed for 1-100 seats - Forget Computers employs 13 people, 10 full time, all but two are technical - DeviceScout is offered as an add-on for consultants who already have a JSS (JAMF Software Server) - Inventory & Alerts (JAMF "recon" + added alerting and ZenDesk integration via Support Menu app) @ $5/month/device - Policies (automated patching, advanced troubleshooting) @ $10/month/device - Ben's background in consulting: worked as a creative at an ad agency, de facto IT person there; started as a team of 1 in 1998 as Digital Logic, then rebranded as Forget Computers; ACN since 2001; merged with another company in 2005, and attempted to integrate the two companies without success; left with two other consultants at the end of 2005, rebirth of Forget Computers, based in Chicago - more about Security, Certificates, Network Requirements, etc.

- Promise Pegasus R6, 4 TB RAID 6 failed 1 TB drive replacement – live rebuild during a workday, approximately 3 hours; Promise Utility had reported a PFA condition on Drive #5; sent log to Promise support who authorized an advance shipment RMA; drive reported several bad blocks the next day and went offline; drive replaced and RAID rebuilt successfully in 3.5 hours - Google's algorithms rank local sites higher for local service providers - Google text ads are often clicked indiscriminately by "normal" people even though we technical people often avoid them - "white hat" vs. "black hat" SEO techniques - put your phone number at the top of every page - put your email address on the page; spam is a solved problem - good to have separate pages for each type of service you offer, e.g. Remote vs. Onsite - being a salesperson without sounding like a salesperson - giving away your time on "good faith" and asking the client to write a good referral; prospects look for recent referrals - alternatives to the ACN Consultants Locator for reviews, e.g. Yelp - however, be wary: Yelp often removes positive reviews written by legitimate users, if those users have only posted one review; also, it has been reported that "Yelp will help you remove bad reviews…for a price."

- Mac Pro migration project - AirMail – Sam's pick - Another Mail alternative: http://www.mailpilot.co - Send Later plugin: delay your response to client questions to avoid sending the message that you are available instantly or at off hours - Daylite, Daylite plugin for Mail.app – Jerry's pick - iSkelter - Screen Sharing menu let vs. dragging .vncloc files to a folder in the Dock - aliases to mount volumes on login or click - Surveillance Station on DS212j – Joe's pick

- BaseCamp, MonkeyBox, 1Password - FileVault - Find My Mac: does the good outweigh the bad? - "sleeping on it" as an effective troubleshooting step

- formal "discovery" process for new clients, or doing smaller/easier tasks before larger projects - great to see outcome of others' tickets - configure triggers to CC lead or admin on High Priority tickets - End of Year purchases - selling old equipment for clients for commission vs. fixing and selling old machines inherited from clients

- looking at the per seat recurring/subscription pricing models of cloud software as a predictable cost of doing business - Work(etc) - Wufoo for forms - LiveChat for website live chat - RingCentral for phone system - Highrise for CRM - Basecamp for Project Management - Echosign for agreement signatures - Timely for scheduling and automatic appointment reminders - Xero for accounting - Zendesk for support - Mailchimp for email marketing - HootSuite for social media - Google Apps for email hosting - Robot Cloud for client monitoring and policy management Plus: - Joe's rant about Yahoo - Joe's rant about Apple Store