Command Control Power: Apple Tech Support & Business Talk

Command Control Power: Apple Tech Support & Business Talk

By Jerry Zigmont, Joe Saponare, Sam ValenciaNewsTechnologyTech News
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Command Control Power: Apple Tech Support & Business Talk episodes

  • 056: A Bitcoin mine hiding in your server rack?
    Sponsored by Smile, makers of PDFpen for iPad – a great way to grab a client's signature and finish a meeting with a signed contract, right on your iPad. Plus, it now has Transporter integration (along with Dropbox, Evernote, Google Drive, and Box), so you can pick up the signed contract on your cloud of choice when you get back to your office. Listen to the show for a special offer for ACN members!
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  • 055: First Macs
    Recorded live June 17, 2014 This week's show is sponsored by Drobo. The Drobo Gen 3 (4-bay) is now shipping! Use coupon code CCP50 for $50 off at DroboStore.com and support the show! - Jerry describes an issue where an admin user shows up as being Managed with Parental Controls after an upgrade to Mavericks, despite still appearing as an admin; also a keychain issue with the Local Items keychain - Joe rambles through trying to remember the details of an issue with iCloud Keychain and SoftwareUpdateLauncher hanging; see: https://discussions.apple.com/message/25625075#25625075 - Sam leverages VoiceOver to navigate a blank screen which turned out to the be login window; we narrowly avoid another server discussion - WWDC 2014 videos are available online without a developer account; Jerry recommends #702, Managing Apple Devices - Joe's Export VPN Configurations Automator workflow to help migrate VPN configurations to a new Mac - Sam, Jerry, and Joe discuss their first Macs which prompts some lively war stories from the chatroom - Jerry recommends NetNewsWire for RSS feeds and TweetBot for keeping up with Twitter; Sam uses NewsBar; Joe reloads tabs for some reason
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  • 054: Interview with Brian Best from BestMacs and Mac-MSP Gruntwork
    - the importance of working more on the business instead of in the business as the business grows - Mac-MSP offers discounts to Apple Consultants Network members and subscribers of Watchman Monitoring - going "all in" when transitioning to Managed Services from hourly billing: having a referral to another consultant ready for clients who don't want Managed Services helps avoid leaving clients in the lurch - Allen's "Personal Support" plan; Easing Into Managed Services - Gruntwork proudly displays the service provider's branding; demonstrates value by reminding users that maintenance is being run
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  • 053: Toxic Hellstew
    Recorded live June 3, 2014 Tim Cook quoting Adrian Kingsley-Hughes, ZDNet: "With vulnerabilities such as Heartbleed and Pileup likely to go unpatched on tens, if not hundreds of millions of Android devices, the platform is fast becoming a toxic hellstew that should send chills down the spines of IT admins." Yosemite and iOS 8 initial impressions How the OS X Beta Program will affect us as Apple consultants; expect overzealous clients to call for help troubleshooting issues with pre-release software Family Sharing looks great for home users, but still no way to migrate purchases or merge Apple IDs Sam reports that AirDrop works between Yosemite and iOS 7 Joe reports that Apple Store is no longer accepting machines at the Genius Bar using "Quick Drop" Jerry reports that Genius Bar has been lenient when accepting machines from consultants on behalf of clients; no signed letter needed Difficulty offering help as a Consultant in the Apple Store; would be nice if Apple would more readily refer clients to us as they tend to be thrilled when they eventually do find us Joe had fun configuring an Automator workflow for a client referred (eventually) by the Apple Store The Craig Federighi Show from Jonathan Mann
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  • 052: Aloha 'Joe"

    Recorded live May 27, 2014

    Aloha ʻOe" (Farewell to Thee) is Liliʻuokalani's most famous song and a common cultural Leitmotif for Hawaii.

    Sponsored by Smile

    DeLorme AG-008449-201 inReach Two-Way Satellite Communicator for Smartphones

    Anker® Solar Panel Foldable Dual-port Solar Charger for 5V USB-charged Devices (14W Black)

    New Trent PowerPak+ 13500mAh Portable Dual USB Port External Battery Charger/Power Pack for Smartphones, Tablets and more (Upgraded Version of NT120T)

    Interview with Malissa King, VP of Sales, Drobo (866-997-6288 or [email protected]), announcing a special offer for ACN members.

    How to use Laplink PCmover Express for Windows XP in Parallels Desktop virtual machines. Works with Windows 7 or 8

    PCmover Professional (Download) - EN

    OS X 10.9.3 causing more headaches for Mac Pro users: external monitors getting disabled, Mark Gurman 5/26/2014

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  • 051: Guest Tad Johnson from JAMF Software makers of Casper Suite
    Broadcast May 20, 2014 Our guest this week is Tad Johnson, Commercial Marketing Manager at JAMF Software Twiitter = @tadfad & @JAMFSoftware TOPICS: Casper Suite product - http://www.jamfsoftware.com/products/casper-suite/ Customer story: Forget Computers, ACN in Chicago -http://www.jamfsoftware.com/resources/forget-computers/ JAMF Nation: https://jamfnation.jamfsoftware.com/index.html Find us on Twitter Command-Control-Power @CmdCtrlpwr Sam Valencia @UID501 Joe Saponare @PsiMacLLC Jerry Zigmont @MacWorksLLC
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  • 050: SAN Discussion With Mac IT Professional Craig Kabis

    Broadcast May 13, 2014

    • Our guest this week is Craig Kabis - Twitter @mistacabbage a Macintosh administrator from the Washington, D.C. area.

       

      TOPICS:


      Craig takes us through his background with Mac and discusses SAN. Where we've been and where we are now.

    • XServe RAID - Apple 2006
    • XServer G5 - Apple 2006
    • Bru Software 2005 - Tolis Group Software
    • Tandberg Tape Data Storage 2008
    • Casper Suite - JAMF Software
    • Robot Cloud - Your 24/7 Robot in The Cloud. Built to manage Mac and iOS devices
    • Sane Box - Cloud Based Email Filtering

    •     Jerry  mentions software based solutions for iSCSI

    • Global SANmp - Fibre and iSCSI SAN Sharing Software
    • GlobalSAN – The iSCSI Initiator for OS X
    • CommandSoft - FibreJet
       
    • "If you don't need the speed and you don't need the uptime, you don't need a SAN."
    • Small Tree - Simple Affordable Powerful Shared Network
       
    • Luis Giraldo - Ook Enterprises - IT Managed Services
      • MonkeyBox - IT Asset Management and Password Sharing Made Easy!
         
    • Thanks to our sponsor, Drobo. Check out the new Drobo Gen 3 with USB 3.0 – move your disk packs from a Gen 2 (four bay FireWire 800) model into the new Gen 3 for an easy upgrade path and 300-500% improvement in speed!  Visit www.drobostore.com and use coupon code CCP50 for $50 off your Drobo 5D or Drobo 5N.
       

    • Find us on Twitter

      Command-Control-Power @CmdCtrlpwr
      Sam Valencia @UID501
      Joe Saponare @PsiMacLLC
      Jerry Zigmont @MacWorksLLC

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  • 049: Discretion Is the Better Part of Valor
    Apple's New OS Beta Program: Jerry Zigmont Quoted in CRN New Article: Is Apple's Free OS X Beta A Sign Of Big Changes? Watchman Monitoring - https://www.watchmanmonitoring.com Discussion On Watchman Monitoring Mac Monitoring Software - "Watchman Monitoring alerts you when your end-users' computers develop common issues such as failing hard drives and stale backups to more urgent issues ..." Information From Watchman For ACN Members MacTech Conferences - Link To Discounted Events & Free MacTech Subscription "Zendesk is a beautiful, lightweight help desk solution" - http://www.zendesk.com Installing Mini Server Without A Monitor http://support.apple.com/kb/ht5390 LightSpeed issues LightSpeed is the premier next gen retail Point of Sale system for Mac - http://www.lightspeedretail.com The Gambler - Kenny Roger Saying "No" To Clients http://commandcontrolpower.com/podcast/2013/7/18/008-clients-in-the-cloud Find us on Twiiter Command-Control-Power @CmdCtrlpwr Sam Valencia @UID501 Joe Saponare @PsiMacLLC Jerry Zigmont @MacWorksLLC
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  • 048: Stream of Conciousness
    - Joe discusses his own personal with his iPhone 5 battery drain and the article for troubleshooting by a former Apple Genius - The Ultimate Guide to Solving iOS Battery Drain — Overthought Sam has used iFunBox to remove unwanted files from his clients IOS devices. PhoneView from eCamm is recommended and Jerry has used PhoneClean from iMobie. - Creating email signatures and client frustration. Chungwa Soft's - Graffiti Email Signature Plugin for Apple Mail Jerry used Joe Workman's Blog post from a few years ago to create his signature - Joe's Blog Reference to HBO's new series Silicon Valley and a great t-shirt "I Know HTML" - t-shirt - Joe makes progress troubleshooting a clients email issues How to send an email via telnet - blog post by Drew Moris - Mavericks Server Caching Service - Great overview from Krypted A discussion about turning Software Updates on or off - PowerMac G4 to Mac mini - Team Viewer For Mac and PC - Team Viewer Free Option join.me from LogMeIn - what's your fastest SpeedTest? - SpeedOf.Me HTML5 speed test recommended by Kevin Ginger; no Flash or Java required - uninstall Flash Player in Safari for better full screen experience with multi-screen in Mavericks; YouTube's HTML5 player performs better than Flash will less CPU impact; in full screen mode using the Flash Player in Safari on Mavericks - fit-Headless recommended by Michael Reinhart to solve "black screen" issues in screen sharing connections
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  • 047: You Can't Make 'Em Drink
    - Jerry's Heartbleed email response and password changing using 1Password; comparison to Dashlane - Jerry's client with a confusing email address - AOL accounts frequently being compromised lately; AOL servers rejecting some messages temporarily; Joe's anecdote about a client changing his AOL password from a four-letter name to something slightly more secure - Sam's 40-iPad deployment - scripting PDFpen to generate PDFs; see "Imprint All Pages With Text" script included with PDFPen for Mac as a starting point - Sam signed his first Managed Services client! - including proactive monitoring using Watchman Monitoring in a Managed Services agreement; see also: Allen's Sample Agreement - Joe signed his first subscription clients using MoonClerk - 10.9.3 Beta Access - Pebble is finally really good now; Apple's wearable coming soon? - Dyn.com discontinuing free Dynamic DNS service; no-ip offers a replacement service - Joe's SMB Terror: for every machine on the network, configure: Login Items, Dock aliases, Documents aliases, other file/folder aliases (for each find kind:alias in This Mac, show original, show original, check connection, locate file on afp share, fix alias), Finder sidebar favorites, Keychains, Go: Connect to Server recents and server favorites - disable Bonjour service advertisements on the Mavericks server using this command: defaults write /System/Library/LaunchDaemons/com.apple.mDNSResponder ProgramArguments -array "/usr/sbin/mDNSResponder" "-launchd" "-NoMulticastAdvertisements" see also: Apple's KB article - disable SMB on shares not accessed from Windows machines
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About Command Control Power: Apple Tech Support & Business Talk

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Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

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