In today's episode we discuss on the BNPL industry has seen a surge of growth in recent years due to increased consumer demand for flexible payment options during the pandemic and resulting inflation. This growth is expected to continue as BNPL is becoming increasingly popular with both customers and retailers, but trouble may be brewing.

Links:

• The Buy Now Pay Later Bubble

For many retailers, omnichannel fulfillment and ship from store are critical pieces of the puzzle when it comes to increasing revenue. But what happens when the ship from store strategy breaks down? Are there any retailers who should steer clear of this approach?

Links:

• Nordstrom Rack slows store-based fulfillment

We’re in a new era of online shopping, and it comes with a lot of responsibilities for retailers. According to a recent report by Retail Dive, returns are growing faster than revenue, and customers now expect an easy returns process. Join us as our hosts discuss how retailers can better manage this expectation.

Links:

• Retaildive.com: Reducing the cost of reverse logistics present and future
• Retaildive.com: Returns are no longer just a cost of doing business

Now that the holiday season is over and the results are in, let's see how accurate the sales forecasts for 2022 were! Adobe’s crystal still provides useful insights when planning ecommerce marketing and investments for 2023.

Links:

• Business Adobe
• Holiday 2022 online sales jump by discounts
• Adobe: Holiday shopping hit new record

Today your hosts discussed what open source is, what it has to do with ecommerce and the advantages and disadvantages of open source ecommerce platforms. Learn when an open source ecommerce platform might be right for your business.

Links:

• osCommerce Wikipedia article
• Magento Open Source
• Prestashop
• OpenCart
• Shopware

Want to know the key to building a strong team? Establishing an environment of trust!

Links:

• Read the CIA’s Simple Sabotage Field Manual: A Timeless Guide to Subverting Any Organization with “Purposeful Stupidity” (1944) -
• Five Dysfunctions of a Team
• Team Health Online Assessment
• Outward Mindset
• Leadership and Self Deception
• Speed of Trust

When it comes to managing an e-commerce team, understanding each individual's personality can be a huge help in unlocking their potential. Have you ever considered using the Enneagram?

Links:

• ieq9 Enneagram Assessment
• EnneaApp
• Suzanne Stabile, Enneagram teacher
• Suzanne’s podcast
• Ian Morgan Cron, Enneagram teacher
• Ian Morgan's podcast

When it comes to selling your products on Amazon, strategy is key. You can't depend solely on this channel, but you can certainly use it as a great supplement. Carefully curating a collection of items for Amazon and knowing which items to list could make all the difference in success or failure.

Links:

• Amazon

Websites have become an important part of the Americans with Disabilities Act, as the Department of Justice recently announced new regulations for web retailers.

Links:

• A11yProject

Amazon’s just walk out technology is gaining momentum in the retail world, but who really holds all the data? With Covid speeding up adoption of touchless experiences, retailers need to understand more about this technology.