Julie's BIG THREE takeaways: 

1. Identify Your Communication Style: Understanding whether you are an over-communicator, under-communicator, passive-aggressive, or any other type helps in tailoring your approach to different situations and relationships, both personal and professional.
2. Set Clear Expectations: Effective communication involves setting clear expectations from the beginning. This helps in avoiding misunderstandings and disappointments, especially in professional settings like a spa, where client satisfaction is crucial.
3. Consistency is Key: Consistency in communication and actions builds trust and ensures everyone is on the same page. Whether it's how you handle treatments in a spa or how you communicate with your team, being consistent is essential for success.

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