March 03, 2024

Communication Is The Key!

56 minutes

Chris Paradiso of Paradiso Insurance is the guru of the customer journey. He gives us a peek behind the scenes and walks us through what makes his agency' so special as it relates to the customer journey. He talks so highly of his staff and how important it is to train your staff up and lead with proper communication. His agency has a robust touch point system post bind, and he has been very intentional every step of the way to ensure that each of his clients have a great experience with the Paradiso Agency....

Together, we discuss:

Chris Paradiso's story of successes and he even shares with us his mistakes too.

How Speed and Price are not the most important thing

He talks about educating and training your team.

Process and Procedures and how important it is to be intentional in setting those up

Chris walks us through step by step through what they do at his agency.

The importance of training your staff and communicating effectively.

Email is about information-Phone calls are about communication.

How important Flag Day is for his agency, and it sets the tone for the culture of his agency.

There's a lot to unpack in this episode. Click below to dig in.

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