Community Association Car Chat

Grappling with the pressures of claims and restoration? Tune in to our conversation with Nikki Schillaci, EBP of PuroClean of Hoboken, Jersey City, Fort Lee who generously shared her wisdom on stress management during these challenging times.

She didn't stop there, she also provided us with practical techniques to keep stress at bay, including beneficial breathing exercises and stretching recommendations. She painted a vivid picture of a healthier way to navigate the chaos of claim time.

But what about choosing the right partners for your restoration project? Nikki's got your back. She elaborates on the qualities one must look for in a restoration partner, and how to make an informed decision when selecting a restoration company. This discussion isn't just informative, it's essential for anyone in our industry.

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Steve Roderick asks Nikki Schillaci for stress management tips during claims and restoration. (2:37)

✅ David Velasco asks Nikki  for breathing techniques and stretching recommendations to reduce stress during claim time. (3:00)

✅ Nikki  shares what qualities to look for when choosing a restoration partner. (4:11)

✅ Nikki describes the benefits of physical movement and offers insight into different practices. (5:29)

✅ Nikki explains how to pick a restoration company. (6:38)

Key Quotes:

💡“Key to success being a restoration company is your, team coming together and communicating and helping the people accomplish what they need. Whether it's the homeowner, or the insurance adjuster or the manager that might need extra help elsewhere. Just being available being available for whatever they need.“ - Nikki Schillaci 

💡 “You know, take a deep breath, say your positive affirmations, make it short and sweet. It really does help visualize what you want to happen.” - Nikki Schillaci 

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Get set for a chat on what's happening in the mortgage world right now with Greg Wareham, host of Your Mortgage Process podcast!

We debate a vital homeowner's decision - to waive or not to waive the appraisal. With Greg's guidance, we untangle the potential impact of this decision, highlighting not only the immediate implications but also the possible negative consequences.

Greg tells us about new government plans that could change how you're taxed when you sell your home.

This chat is a must for anyone wanting to understand real estate from all angles!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ David Velasco asks Greg Wareham to tell us about what's happening in the mortgage world today. (1:12)

✅ Steve Roderick asks Greg to outline some of the challenges that prospective home buyers are facing to secure affordable loans. (2:08)

✅ David asks Greg about the homeowner's impact when deciding to waive the appraisal. (3:04)

✅ Greg tells us about the potential negative consequences of waiving appraisal. (6:08)

✅ Greg lets us in on some government initiatives that could potentially change the way homeowners are taxed on the sale of their primary residence. (6:44)

Key Quotes:

💡 "Lower down payments with lower interest rates to make housing more affordable. But it doesn't really fix our supply issue. So there's something right now they're trying, they introduced to Congress, which is to change the way you're taxed on the sale of your primary residence. So right now, if you sell your primary residence and you take all that money and you buy another house, there's no tax liability." - Greg Wareham

💡 "if there's one thing the market hates, it's extreme volatility and people are uncertain as to whether or not we're going into a recession, whether or not the economy's healthy and there's mixed signals from both sides of the aisle. And as a result of that, you've seen some swings in interest rates." - Greg Wareham

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Discovering Compliance View 360 with Christina Barkley, Director of Client Development. 

We explore the software's multi-faceted features that enhance operational efficiency and empower management companies. 

Ideal for property managers seeking streamlined operations, Compliance View 360 simplifies workloads and frees up time for busy professionals. 

Christina shares positive customer feedback, highlighting seamless software integration and efficient handling of violations. 

We also learn how Compliance View 360 aids management companies in expanding their reach. 

Join us in understanding how technology fuels growth and boosts efficiency in this episode of Car Chat!

 #CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Christina Barkley shares more about the technology offering at Compliance View 360. (2:06)

✅ Steve Roderick asks Christina what Compliance View 360’s ideal target market and demographic is. (4:42)

✅ David asks Christina if Compliance View 360 is able to free up time for busy property managers. (5:31)

✅ Steve asks Christina to share the additional benefits of Compliance View 360 that management companies can use to make their organizations more efficient. (7.00)

✅ David asks Christina about customer feedback on the integration of the software. (8:38)

✅ David and Christina chat about an example of a violation and how the software seamlessly integrates. (9:43)

✅ Christina shares more about how Compliance View 360 can help management companies expand their footprint. (11:44)

Key Quotes:

💡 “This is a problem for management companies. And for managers, right? Mostly because it was difficult for them to consistently get eyes on their community. So that's what we're doing. We're just bringing the community to the managers and that off of their plate so that it is an easier process, more efficient process, for them.” - Christina Barkley

💡 “We're providing unmatched historical documentation and records for the community association, right? So they're going to watch videos, they're going to have access to the videos, and then they can pull down literally a million snapshots out of that footage to keep track of anything and everything in their community.” - Christina Barkley

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

In this episode of Car Chat, Fran McGovern delves into urgent issues community associations face. He spotlights the importance of frequent contract reviews with service providers to manage rising costs, a strategy crucial for efficient community management.

Fran also shares useful tips on how communities can protect themselves against negligence lawsuits. He transitions into the topic of homeowner voting, emphasizing the need to educate residents on their role and its impact on their community.

He also discusses the power of bullet point amendments in governing documents and highlights the most common shortfall he encounters within these rules.

This interview is filled with nuggets of wisdom beneficial to everyone involved in community association management!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ David Velasco asks Fran McGovern to talk about the most pressing matters that community associations are facing today. (1:14)

✅ From management companies to service providers, David asks Fran how often a community should review their contracts and manage the rising costs. (2:53)

✅ Steve Roderick asks Fran how communities can shield themselves again negligence lawsuits. (4:05)

✅ Fran talks about the challenges of homeowner voting and how to educate the population on voting's importance and impacts on where they live. (6:42)

✅ Fran explains the effectiveness of bullet point amendments when it comes to governing documents (9:26)

✅ David asks Fran to tell us the most common inadequacy in the governing documents (10:41)

Key Quotes:

💡 "Not only can the vendors suggest things like risk management procedures that you can implement to save on insurance they can also help you across the board and educate you, especially in the insurance world on evolving products such as cyber threat insurance, crime insurance, et cetera. So it's always evolving and I think you should see your vendors probably at least once a year." - Fran McGovern

💡 "A challenge for the management company, the insurance professionals and the legal professionals to educate the membership on why it's so important to vote for this, you know, cause it, it limits the losses going forward, which will also limit your premiums going forward." - Fran McGovern

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Let's delve into the world of property management with Ben Basch, Business Development Manager at GSS (Ground Support Services).

Discover how GSS is revolutionizing the multifamily and commercial buildings sector, providing strategic outsourcing solutions for staffing needs. In this era of a tight labor market, Ben emphasizes the vital role GSS plays in supporting building owners and managers.

Curious about what sets GSS apart? Ben takes pride in his exceptional team which undoubtedly rises above the rest. This conversation also ventures into the realm of heightened resident expectations, a reality of our evolving communities.

Ben shares valuable insights on effectively meeting these expectations, ensuring residents are more than satisfied with their living experience.

Ben also highlights the importance of micro-level interactions. He passionately elaborates on strategies for enhancing the relationship between employees and residents, a critical aspect that can significantly elevate a community's overall operations.

All this and more on the next episode with Ben Basch! #CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Ben Basch explains how GSS helps multi-family and commercial buildings. (:45)

✅ We discuss the tight labor marketing and how building owners and managers can look to GSS to help outsource their staffing needs. (1:23)

✅ David Velasco asks Ben what makes his team stand out from the rest. (2:58)

✅ David asks Ben how best to cope with the rising expectations of the residents in the communities. (4:46)

✅ Steve Roderick asks Ben about the future of labor shortages and to predict how much of a demand there will be. (5:38)

✅ David asks Ben what can be done at a micro level to help improve the interaction between employees and the residents. (6:36)

Key Quotes:

💡 "It really is going to come down to finding staff with the right work ethic and that they're going to be engaged and feel supported. I mean, I keep going back to it, but that's, that's really what it comes down to. They need to be supported by their employer." - Ben Basch

💡 "We work very well with our clients. We have great rapport. We're straight shooters, so if there's a need for additional staff or there's a problem, we do want to have a conversation and be very upfront about it. You know we wanna make sure that, that our, our staff is in a position to be successful." - Ben Basch

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Meet David Orr, CEO of CAMS (Community Association Management Services) as we discuss the property management industry and shed light on recent transformations.

Dave offers a unique perspective on mergers and acquisitions, addressing key factors companies should consider when entering such agreements.

Dave further shares invaluable advice for business leaders aiming for growth through partnerships. He discusses the challenges associated with such strategic moves, emphasizing the need for preparedness at all levels. From a CEO's office to an employee's desk, Dave explores the potential impacts of these business strategies.

Finally, we delve into the future. Dave discusses the sustainability of the current trend of larger firms acquiring smaller ones and its potential implications on the industry's landscape. This discussion provides an enriching understanding of industry dynamics and potential future trends.

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Steve Roderick asks Dave Orr to explain more about his company, CAMS. (0:45)

✅ Steve asks Dave to share what has changed and what has been going on recently in CAMS’ property management world. (1:43)

✅ David Velasco asks Dave if his company was affected by mergers and acquisitions. (2:16)

✅ Steve asks Dave what kind of aspects or attributes companies look for when consider a merger or acquisition. (3:08)

✅ David asks Dave to share a key piece of advice he would give to a CEO/owner/president of a property management company looking to grow their business by partnering with another organization. (4:23)

✅ Steve asks Dave what challenges a owner must be ready for when decided to participate in a merger or acquisition. (5:48)

✅ David asks Dave to explain some of the challenges employees may face when going through a merger or acquisition. (6:33)

✅ Steve asks Dave if he thinks the trend of larger management companies buying smaller companies is going to continue. (7:28)

✅ David asks Dave if the recent trend in merger and acquisitions will ultimately lead to industry consolidation. (8:47)

Key Quotes:

💡 “I think what they were looking for was really, in order to be able to break through, what are the things that maybe they were missing or what are the things that they could focus in on to help us get a little bit better each day.” Dave Orr

💡 “And the single most important thing is going to be trust. Once you've made the decision and said, this is what we're going to do, and you officially say, I do, you have to trust it.” Dave Orr

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

On this episode of Car Chat we are exploring the evolving landscape of remote work with industry expert Ph.D. Thomas Engblom CPM, PCAM.

Tom shares observations and perspectives on this dynamic concept, clarifying the distinction between teleworking and telecommuting.

Uncover practical strategies for success in a virtual work environment as Tom imparts valuable tips and explores the impact of the new work format on productivity metrics. Discover the advantages of telecommuting for property management companies and delve into intriguing research findings on job satisfaction.

#ChatChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Steve Roderick asks Tom Engblom to share more about his many years of experience. (0:58)

✅ David Velasco asks Tom how a banking professional becomes a book writer. (1:55)

✅ Steve asks Tom how working from home, although not a new concept, has changed over the last few years. (3:46)

✅ Steve asks Tom to clarify the difference between teleworking and telecommuting. (4:25)

✅ David asks Tom to share some tips on how to be successful at working remotely. (5:05)

✅ Steve asks Tom how the productivity metrics have been affected by the new work format. (5:47)

✅ David asks Tom to share more on why it is beneficial for a property management company to consider implementing telecommuting. (6:22)

✅ Tom shares more about his research findings when it comes to job satisfaction. (7:27)

✅ David asks Tom to share more about Total Outstanding Mindset (TOM). (8:30)

Key Quotes:

💡 “I think it's all about the personality, and you have to have proper training to do it, but it's to set up your work environment that you have from home with a desk. You don't wanna sit on a couch. You want to have sunlight, so you get vitamins that you're gonna get through the sunset. High speed internet, the list goes on, on, be able to shut the door, have certain work hours that you work.” Tom Engblom

💡 “But the true benefit is that at that particular time, I would be burned out. I would be tired, I wouldn't be on the top of my game, and that could be my second, third, fourth meeting of the week. And with now working from home, I can be refreshed. I can have my schedule, I can prioritize what's important.” Tom Engblom

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

On this episode of Car Chat, Bob Travis of Risk Management Matters shares his wealth of knowledge and experience in the insurance market, specifically when it comes to Community Associations.

He answers tough questions about the biggest struggles Community Associations face today and how to help board members make better decisions.

 Bob also emphasizes the importance of risk management and provides an example of a common uninsured loss.

What stands out the most is Bob's passion for the Legislative Action Committee (LAC) and his advocacy for it. He shares his thoughts on how individuals can support the LAC, as well as the benefits they can gain from his 40+ years of experience.

#ChatChatLive #InsuranceIsntBoring

Episode Highlights:

✅ David Velasco asks Bob Travis how long he worked at CAU and how his career started. (1:24)

✅ Steve Roderick asks Bob his thoughts on the biggest struggle Community Associations are facing today. (2:30)

✅ Steve asks Bob how we can help board member wrap their brains around making better decisions when it comes to Community Associations. (3:40)

✅ David asks Bob to provide an example of a very common uninsured loss. (4:19)

✅ David asks Bob to explain why risk management is so important. (5:06)

✅ Bob shares more about why he is passionate about the Legislative Action Committee (LAC). (6:50)

✅ Steve asks Bob how individuals can support the LAC. (7:46)

✅ David asks Bob to share how individuals can benefit from his 40+ years in the insurance market. (8:32)

Key Quotes:

💡 “So from my perspective, if I can help them reduce their losses. Little things like slips and falls that never happen are gonna contribute to their positive loss, meaning a good loss history, meaning a zero loss history, or something single digits. It's just gonna put them in a much better position to go out and get insurance at a reasonable price. “ Bob Travis

💡 “Volunteer to go to the LAC day. You'll learn a lot about the things that your local LAC and your local CAI are trying to get done in your legislative bodies…But you'll be able to go in and talk to the folks that actually represent your district that you live in, and you can get to know them and explain what's important to community associations in that regard.” Bob Travis

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Meet Tim Hoover, a lifelong HOA industry expert, as he shares valuable insights on SimplySeal's innovative solutions. We discuss how SimplySeal streamlines the bidding process and adapts to the fast-paced service industry.

SimplySeal's Scope Q&A process is changing the industry and allows flexibility of the bidding technology to overcome the challenges of high turnover in the service industry during contracts.

Hear Tim's thoughts on the future of Community Associations and the next big tech move. Tim's ideas will get everyone thinking about the exciting changes happening in the industry.

Don't miss this interview to hear from a true industry expert on the innovative solutions driving change in the HOA industry.

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Tim Hoover explains how he has been a part of the HOA industry his entire life. (0:49)

✅ David Velasco asks Tim what SimplySeal’s ideal client is. (1:32)

✅ Tim explains how SimplySeal streamlines the process of bidding for work. (3:46)

✅ Tim shares more about the Scope Q&A process. (6:27)

✅ David asks how the bidding technology adapts to the high turnover in the service industry when contracts are in process. (7:46)

✅ Steve Roderick asks Tim what he thinks about management companies that offer vendor services under their own umbrella. (10:22)

✅ David asks Tim to share his thoughts on the next big tech move for Community Associations. (12:58)

Key Quotes:

💡 “Part of our strategy as a company is to provide an opportunity, a fair opportunity across the board for anybody that's wanting to work in this space so part of our strategy with the tech is to level the playing field for all businesses in the pursuit of growth and provide a way for everybody to equally have a chance at winning work.” - Tim Hoover

💡  “I think that the winner in this industry long term will be who can consolidate a singular platform to ultimately automate workflow experiences and to streamline effective communication.” - Tim Hoover

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

We're chatting with Brandi Nuckols, CMCA, AMS, the Executive Director of the CAI Central Virginia Chapter as she shares her wealth of knowledge and experience in the community association world.

Discover the importance of attending social events and how they can play a vital role in your growth within a CAI chapter.

Learn about the transition from property manager to becoming a CAI Chapter Executive Director, and why philanthropy is critical within the organization.

Get an exclusive sneak peek into the upcoming CAI National Expo, and find out what attendees can expect from this exciting event.

Don't miss out on this opportunity to gain valuable insights and take your community association knowledge to the next level!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ David Velasco asks Brandi Nuckols about her experience in the community association world. (1:11)

✅ Brandi explains the importance of CAI members attending social events and how they are important for growth within the chapter. (2:47)

✅ Steve Roderick asks Brandi to explain the transition of being a property manager to becoming a CAI Chapter Executive Director. (4:01)

✅ Brandi discusses the importance of philanthropy within CAI chapters. (6:32)

✅ Brandi gives us some insight on the upcoming CAI National Expo and what attendees can expect (8:12)

Key Quotes:

💡 "When I started going to, I started off with education events. That was the first thing I did, and that was really helpful. I got a lot of knowledge, but it was a lot of, you know, sitting and listening and, and not a lot of interacting. And then I started going out to some of the social events and, and being involved on that side and just a 15 minute conversation with one person can give you so much more knowledge than you ever thought imaginable." - Brandi Nuckols

💡 "Our neighborhoods are only as good as the entire community that surrounds it. And so we have to make sure that we're paying attention and supporting our law enforcement and our first responders and our hospitals and our pharmacies, and you know, everything that encompasses a community." - Brandi Nuckols

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat