Community Association Car Chat

Check out this insightful interview featuring Adam Chen, President of AmenityLinc, a game-changing property technology software company.

Adam shares how his company's innovative technology is revolutionizing the way we manage properties and communicate with our communities.

You will learn how AmenityLinc supports the growth of property management companies by reducing costs, saving time, and improving the customer experience for residents.

This episode is a must-watch for anyone interested in property technology software and how it's changing the game for property management!

Episode Highlights:

✅ Adam Chen tells us about his company, AmenityLinc, a property technology software company. (0:53)

✅ David Velasco asks Adam what makes AmenityLinc technology different than others in the market (2:15)

✅ Steve Roderick asks Adam to tell us about the core features of AmenityLinc. (3:45)

✅ Adam explains how AmenityLinc can replace things like community newsletters and it even allows associations to run community events through it. (4:24)

✅ David asks Adam to elaborate on some of the pain points that people run into dealing with technology today in property management. (6:44)

✅ David asks Adam to explain how AmenityLinc supports the growth of the property management companies that he works with. (8:01)

Key Quotes:

💡 "There are a lot of point solutions, I think, in the marketplace right now. And what you see and what we deal with a lot of properties is you have this proliferation of a bunch of different pieces of technology that they're using. And it can get very confusing, it can get very frustrating. So we're looking at ways that we can consolidate some of that, which is why we have that broad, you know, set of features." - Adam Chen

💡 "But what I always tell clients is you can have the most feature rich tech in the world. But if it's not easy to use, intuitive for people to pick up and adopt, it's kind of worthless. Yeah. So we really focus on how we can reduce the number of clicks and make things very intuitive and easy, which also reduces the training time needed and the speed to market that a lot of these properties can adopt the technology." - Adam Chen

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Get an inside look at the CEO of Epic Forensics & Engineering, Rene Portieles II, PE, CGC as he takes us on a journey through the history of his company and the engineering industry.

Rene shares his insights on what it takes to be a successful engineer, from describing his typical day to maximizing the potential of his employees by discovering their passions.

We'll discuss the importance of work-life balance, and how Rene personally achieves this as a CEO.

You will learn about the 558 process for property owners and more in the latest episode of Car Chat!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ David Velasco asks Rene Portieles about the history of his company Epic Forensics & Engineering. (1:23)

✅ Steve Roderick ask Rene to describe a typical day as an engineer. (2:34)

✅ Rene describes how he can maximize the potential of his employees by finding what it is that they love. (4:07)

✅ Rene talks about the importance of work-life balance and how he achieves that as the CEO of Epic Forensics & Engineering. (5:40)

✅ David asks Rene to describe his CEO style in 10 words or less. (6:40)

✅ Steve asks Rene to explain the 558 process for property owners. (7:11)

Key Quotes:

💡 "And one of the best things that I love of my job is that I really I, it's a challenge and I love it, really finding the passion and each individual...find what the person loves to do and then grow that. Because if that person finds their passion, then they end up doing great. Their peers do great, the company does great, and then the entire firm does great." - Rene Portieles

💡 "If there are possible construction defects within that community or within that structure. If there are, then we document it in a report and then we assist the associations. To get made whole to all those construction defects be resolved, and then that's where the engineering comes in. Then we can design a, a fix for them. And then with our 558 report, you pretty much know everything you're getting into." - Rene Portieles

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

In this episode of Car Chat, we dive into the world of payroll and HR services with Chris Poese, Business Development Manager at Payentry.

Chris shares his insights on what sets Payentry apart from other payroll providers, the types of businesses that Payentry serves, and the impact his company has on clients.

But our conversation doesn't stop there. Chris also discusses his personal background and what he finds most rewarding about his job, as well as providing valuable advice for new business owners.

Whether you're a business owner looking to streamline your payroll processes or simply interested in learning more about the industry, this interview has something for everyone.

Join us for a deep dive into the world of payroll and HR services with Chris Poese.

#InsuranceIsntBoring #CarChatLive

Episode Highlights:

✅ Steve Roderick asks Chris Poese to explain a bit more about his company and what they do. (00:52)

✅ David Velasco asks Chris to share a bit more about himself. (1:10)

✅ David asks Chris to share more about his involvement in the community association world. (1:40)

✅ Steve asks Chris what makes Payentry different than other payroll providers. (2:22)

✅ David asks Chris what type of business Payentry typically serves. (4:35)

✅ Chris shares his take on running HR and payroll services in-house vs outsourcing. (5:23)

✅ David asks what Chris finds rewarding in his job. (6:11)

✅ Steve asks Chris to share his advice to new business owners who are just starting out. (7:18)

Key Quotes:

💡 “There's plenty of accounting systems that'll do that, but, it's not your job to stay on top of tax laws. Right. It's your job to run a community and that's our job. We stay on top of the tax rules and what's happening in that world for you, and it allows you to focus on what you do best.” Chris Poese

💡 “It's not necessarily about saving money. Yes, we can probably save you money, but it's about being able to use that money somewhere else where you can generate more business or give people raises or hire that new person. That's what it's about to me is helping business owners run their businesses more effectively.” Chris Poese

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

What if you could enhance your community association management hiring process with data-driven solutions?

Meet Brett Morris, the Cofounder at PerceptionPredict AI. Bret will introduce us to their groundbreaking prediction modeling technology for community association management companies.

We'll be discussing how PerceptionPredict AI works with management companies, the science behind prediction modeling, and the benefits of collecting and analyzing data for community association management companies and their managers.

Brett will also be sharing insights on how to set up and run a prediction model and how to get started with the PerceptionPredict AI program.

Don't miss out on this incredible opportunity to learn more about the future of data-driven management solutions!

And stay tuned to hear where Brett has seen the most success with the program.

#InsuranceIsntBoring #CarChatLive

Episode Highlights:

✅ David Velasco asks Brett Morris how Perception Predict AI works with management companies. (1:29)

✅ Steve Roderick asks Brett to explain more about the science behind prediction modeling and how they use the data for the community association industry. (2:37)

✅ Steve asks Brett to share more how the end result of this data collection can be useful for community association management companies and the managers that work for them. (3:51)

✅ David asks Brett how a management company would know that the data they analyzing and collecting is benefiting them. (5:20)

✅ Steve asks Brett to explain what is involved in getting the prediction model set up and running. (6:55)

✅ Brett shares how a management company would get started in the Perception Predict AI program and the types of companies they work with. (7:37)

✅ Steve asks Brett to share where he has seen the most success with the program. (8:35)

Key Quotes:

💡“What we're interested in is what's the psychological makeup of an individual, and do they have that unique and often very complex combination of attributes that makes them good at a particular job role. So we've been studying job roles in management companies, and particularly CAMs to understand what that is.” Brett Morris

💡“One of the things that we do for a management company is produce what we call a performance culture fingerprint. So that if a management company is hiring anybody into any role in that management company, they can figure out whether they're going to be a good fit and whether they're going to perform in that business.” Brett Morris

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Curious about how to leverage your property management experience to forge a new career path?

Join us for an enlightening interview with Denise Adamic, Community Association Liaison at Horn Williamson, LLC, as she shares her unique insights.

Denise not only discusses what drove her to property management, but also how she was able to balance her personal life while excelling as a property manager.

She will share what advice she would give to herself now if she was struggling with finding happiness in her career - and it's a great lesson for all to hear!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Steve Roderick introduces Denise Adamic and asks her to tell the audience a bit about herself. (0:21)

✅ David Velasco asks Denise to share her background and what drove her to property management. (1:34)

✅ Steve asks Denise how she got involved in property management at the start of her career. (2:37)

✅ David asks Denise to share how she was able to juggle her personal life with the demands of being a property manager. (4:04)

✅ Steve asks Denise how the switch from property management to the law firm affected her schedule. (5:56)

✅ David asks Denise what advice she would give to herself now if she was struggling with finding happiness in her career. (7:39)

Key Quotes:

💡 "I think that's kind of the takeaway from my experience, is that you can use your experience, whatever it is, and transition it into another role if you're not happy with where you are. Whether it's transitioning out of management or into management, because there's such a huge need for managers right now.” Denise Adamic

💡 “So I think that's the biggest advice I would give is, learning to set boundaries and if you're in a toxic work environment where, you're not appreciated and they don't appreciate your family. Then move on.” Denise Adamic

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

We're thrilled interview Diane Gothard, Vice President of Community Management at Danella Property Management!

Diane will share her expert insights on the 4 essential traits for success and longevity in property management, as well as why it's a fantastic career path for women.

She also opens up about the unique challenges female property managers face and offers practical advice for overcoming them.

Don't miss this empowering conversation!

Episode Highlights:

✅ David Velasco asks Diane Gothard where she started in the common interest community. (1:25)

✅ Steve Roderick asks Diane what the longest she has ever heard of someone being in this business. (2:09)

✅ David asks Diane what she thinks are the key things a manager must have to have longevity in property management and not get burned out. (2:42)

✅ In honor of Women’s History Month, Steve asks Diane why property management is a good career path for a female. (4:56)

✅ David asks Diane to explain some of the challenges female property managers face that make it difficult to last on the job. (6:09)

✅ Steve asks Diane to give a shout-out to an individual who has influenced her career. (8:04)

Key Quotes:

💡“There are four or five key things to stay in this industry. It is a difficult industry to be in, but one of the things is, one of the things is to stay current. You have to keep learning. Things in the industry change all the time. Technology, construction, there's always something new coming up.” Diane Gothard

💡“You can't take things personally. If you do, it's really going be stressful on you, and you're not gonna last the industry. You need to compartmentalize, you need to kind of put things in a box, and when that situation is done, you have to put that box on the shelf and move on.” Diane Gothard

#CarChatLive #InsuranceIsntBoring

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Next up on Car Chat: an inspiring interview with MariAnne Torres, CMCA, AMS, President and Owner of Pillar Property Management LLC.

MariAnne is a lifelong property management leader who turned her childhood dream into a thriving career. 

Discover her secrets to successful collaboration with board members and how she brings communities to life through her love for budget creation.

What do a bumblebee and a penguin have in common? Tune in to this weeks episode to find out!

#InsuranceIsntBoring #CarChatLive

Episode Highlights

✅ Steve Roderick asks MariAnne Torres what drew her in to the property management industry. (1:06)

✅ Steve asks MariAnne to explain the difference between property management and association management. (2:12)

✅ David Velasco asks MariAnne if she agrees that smaller communities prefer smaller property management companies, and why. (3:13)

✅ Steve asks MariAnne if she prefers Zoom meetings or in-person meetings for association board meetings. (4:07)

✅ Steve asks MariAnne what her favorite time of year is as a property manager. (5:39)

✅ MariAnne shares that her favorite thing to do is budgets and she can do all the financials for a self-managed community. (6:48)

✅ David asks MariAnne what her key to success is when working with board members. (7:41)

✅ Steve asks MariAnne what her ideal association or client looks like. (8:57)

Key Quotes

💡“I definitely prefer in-person…I love it. I don't think there's anything that builds a better bond than being in person with your board. Sitting down, having a cup of tea or walking through the community and talking about what expenses, major expenses we're going to do this year or next year.” MariAnne Torres

💡“I'd say the smaller communities or what I think the large management companies consider small. Like under a hundred units. They're my favorite because they do tend to be board members that are very connected and want to do the right thing and want to drive the community in a positive direction…They're my favorite because they care. And it's easier for me to care if you care.” – MariAnne Torres

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

We're unveiling the secrets of successful brand-led marketing with Debra Rizzi, President of Rizco - an NJ-based marketing agency.

Deb will share an exciting company milestone, what's new in the marketing industry, and the best place to start when it comes to marketing your brand.

Deb also shares valuable insights on how management companies and association managers can increase their brand professionalism and take their marketing efforts to the next level.

Don't miss out on this opportunity to learn from a seasoned marketing expert!

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ David Velasco asks Debra Rizzi to share more about the big milestone Rizco recently celebrated. (1:31)

✅ Steve Roderick asks Deb what is new in the marketing industry. (2:36)

✅ David asks Deb why it is important for management companies or individual managers to increase their professionalism when it comes to their brand. (4:33)

✅ Steve asks Deb to explain the best place to start when it comes to marketing your brand. (7:39)

✅ David asks Deb which social media platform she would take with her to an island if she could only take one. (9:21)

✅ Steve asks Deb to name one thing that a company, that has a robust marketing campaign already in place, could be doing better. (10:48)

Key Quotes:

💡 “Associations as a whole play a huge role in business today…A lot of times we will set up our membership and then not actually evaluate and put into place all the different tools and resources that they have. So you see that an association might do a social media post for you or an email blast, or you might have access to a list that could help you grow your business…So leveraging that on a higher level is important.” Debra Rizzi

💡 “Number one is understanding your customer. And the second thing is seeing what your competition is doing. The first thing is looking at, okay, where were we successful last year? Where did we get that engagement? Where did we get the sales from? And trying to create a persona around it…Because ideally you need to create seven to eight touchpoints in order to convert a customer.” Debra Rizzi

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Susan Young is an award-winning, story-centered speaker who helps world-class thought leaders, executives, and teams shift hearts and minds to inspire action.

Susan will be the Keynote Speaker at the upcoming CAI Keystone Manager Symposium on March 7th, 2023. In this week's episode, we will get a sneak peek at her presentation topic!

We will also hear her overarching message people need to know to move forward in stressful situations and she will share practical tips for Community Association board members or community members on how to get conflict moving in the right direction.

#InsuranceIsntBoring #CarChatLive

Episode Highlights:

✅ David Velasco asks Susan Young to describe how she got involved in this industry. (2:14)

✅ Steve Roderick asks Susan to share a bit about the topic of her speaking session at the CAI Keystone Spring Manager Symposium. (2:58)

✅ David asks Susan what she believes is the overarching message people need to hear to move forward in stressful situations. (4:25)

✅ Steve asks Susan if she has any tips for board members or community members on how to get a conflict moving in the right direction. (6:33)

✅ David asks Susan if she thinks it is possible to make everyone happy. (8:00)

Key Quotes:

💡“But what I really want to talk about is not so much conflict, but how to bring people together, how to bridge communication gaps. And that's with language with customer service and body language and vocal vitality, and, and deep, deep listening.” – Susan Young

💡“So it's really about that kindness in communication that we forget about, and I call it the human factor. Human to human H to H. We have to remember that we're all human beings. We all have feelings. We don't have to agree. We don't have to be friends, but we can be friendly and respectful.” – Susan Young

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat

Now more than ever residents in Community Associations are more connected through technology and social media, resulting in a growing demand for real-time information on developments affecting where they live.

That's where Planned Companies come in!

Join us for the next episode of Community Association Car Chat with Danny Reilly, Executive Director, Business Development - Northeast at Planned Companies.
 
We'll discuss the benefits of outsourcing, 2023 labor challenge predictions and technology to keep your community running smoothly.

#insuranceisntboring #CarChatLive

Episode Highlights:

✅ Danny Reilly tells us about Planned Companies. (1:11)

✅ Danny talks about Planned Companies' core services. (2:18)

✅ Steve Roderick asks Danny how many communities are outsourcing their positions. (3:19)

✅ David Velasco asks Danny what are the labor challenges for 2023. (3:57)

✅ Steve asks Danny how technology has affected their industry. (5:30)

✅ Danny tells us about their proprietary software to manage internal and outsourced staff. (6:32)

Key Quotes:

💡"Our product is people, and that's, that's our slogan. We care about our people. We, we value consistency, longevity, real integrity, when we hire the right folks for the properties." Danny Reilly

💡"Everyone can communicate effectively to each other. There's no excuses anymore. As far as our industry, real estate management, the residents, they're, again, they're more connected, easier to communicate, easier for accountability, understanding what's going on at your property." Danny Reilly

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat