Charlie Wilson, the Head of Property and Estates at Gaucho and M Restaurants, talks us through the post-pandemic challenges in the hospitality industry, the risks associated with FM in Grade I listed buildings, and why you should never ignore your LinkedIn messages.

Karl Haynes, the Site Facilities Manager at GXO Logistics, explores the importance of customer service in supply chain management and setting ESG goals in innovative digital warehouses.

The CEO of PlantQuest, Gerard Carton, discusses the challenges faced in high-compliance environments in the Pharma, Oil & Gas, and Engineering Sectors and his journey from apprentice to CEO.

Trevor Payne, the Director of Estates at University of Birmingham, talks about leading the project to provide the World's first smart campuses in the UK and Dubai while providing first-hand perspective on FM carbon management and sustainability in higher education.

Rachel Green, the Director of Estates and Facilities at the Girls Learning Trust, explains the importance of adaptability and resilience in the FM environment to help embrace the advancements in AI.

Laura Wright, Head of Workplace Solutions at Abri, talks about how successful people management strategies help to improve employee well-being in the office in a post-COVID world that has seen a shift in the way employees work from office-based to hybrid and remote working.

Experienced NHS FT Director of Estates and Facilities David Jones talks about the ongoing challenges of managing facilities, budgets, and staff in an environment still coping with the COVID-19 pandemic as well as touching on budgeting battles when introducing connected FM technologies into ageing healthcare environments.

Roy Milne, MD & Principal Consultant at newly-formed company Asset ONE, talks extensively about the progress and limitless capabilities of maintenance techniques and predictive maintenance strategies through the use of advanced technologies such as artificial intelligence.

Lee Dorman, Director at Precise Fire & Security Ltd, details the success of switching from pen and paper and spreadsheets to introducing an automated CRM system that has helped to eliminate human error and reduce reactive maintenance call outs.

Tarniah Thompson, Head of FM and Sustainability at SHW, reveals the four key pillars of communication used to help build FM culture during her time at Co-op, SHW, and when delivering FM services to the Crown Estate.