Experienced NHS FT Director of Estates and Facilities David Jones talks about the ongoing challenges of managing facilities, budgets, and staff in an environment still coping with the COVID-19 pandemic as well as touching on budgeting battles when introducing connected FM technologies into ageing healthcare environments.

Roy Milne, MD & Principal Consultant at newly-formed company Asset ONE, talks extensively about the progress and limitless capabilities of maintenance techniques and predictive maintenance strategies through the use of advanced technologies such as artificial intelligence.

Lee Dorman, Director at Precise Fire & Security Ltd, details the success of switching from pen and paper and spreadsheets to introducing an automated CRM system that has helped to eliminate human error and reduce reactive maintenance call outs.

Tarniah Thompson, Head of FM and Sustainability at SHW, reveals the four key pillars of communication used to help build FM culture during her time at Co-op, SHW, and when delivering FM services to the Crown Estate.

Chris Jeffers, Projects Director at Mott MacDonald, explains how business can and need to drive appreciation for facility managers who play pivotal roles in global solutions such as climate change.

Oliver Boote, UK Facilities Manager for the Colt Portfolio at Mace, talks about the importance of liaising with employees in preparation for big events and how his team uses Workplace to drive FM appreciation.

Thomas Maynard, Head Of Maintenance & Facilities at Honest Burgers, explains the importance of communication between all stakeholders when planning a second dark kitchen build in Canary Wharf.

Maxcene Crowe, facilities industry expert and founder at MCFM Global, explores the importance of openness, transparency, and improving an engineer's communication skills when it comes to building a positive FM environment.

Dean Williamson, NDT Coordinator at Wabtec UK, details how advancements in technology can lead to quicker turnarounds at high standards when it comes to non-destructive testing through ultrasound and eddy current techniques.

Christopher Ali shares his views on to-do lists, calendars, and daily building walkarounds as he explains how to "put your ego aside" when it comes to sustainably-led decision-making in his role as Facilities Manager at Greenpeace UK.