Compassion & Courage: Conversations in Healthcare

On this episode of Compassion & Courage, Marcus and The Hotness talk about Thanksgiving as a verb. Come help us reflect on all the things we should be thankful for. Happy Holidays and stay safe!

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast 

Date: 11/21/2022
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 77 – Thanks for Thanksgiving

On this episode of Compassion & Courage, Marcus and The Hotness talk about the recent Hurricane Ian that hit Florida and the heartwarming response of their community. Thank you for all the things people are doing to help others!

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne 
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast 

Date: 10/31/2022
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 76 – Drawing Together - Hurricane Ian1

This time around on Compassion & Courage, Marcus sits down to talk with Cassandra Crowe of Sharp Health in southern California. Learn what she learned from bad leaders that she chose not to emulate in her career. Marcus and Cassandra both share why they’re not cut out for clinical work, but why and how both are drawn to helping caregivers. Discover who inspired Cassandra’s early life and what her grandparents saw in her so young. Cassandra says the label she was given set her feet on the path of patient experience and helping those who serve patients and families.

Key topics:

• 00:00 – Introduction
• 01:10 – Cassandra Crowe talks about her journey through healthcare and career.
• 06:57 – Marcus asks what Cassandra is able to do in her role as Chief Experience Officer to keep employees and patients happy.
• 12:27 – Cassandra is asked if there was a time where she experienced compassion that inspired her. 
• 18:10 – Cassandra describes the human condition and about yearning for compassion and servility. 
• 22:48 – Marcus asks how to get rid of our “junk” and stress. Cassandra talks about the power in apology.
• 28:25 – Cassandra talks about leadership and gives some examples of good and bad leaders. 
• 33:30 – Marcus moves the conversation in to rapid fire question mode. Cassandra wants people to just “Be Kind.”
• 42:00 – Thank you and conclusions! 

Resources for you: 

• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Cassandra Crowe on LinkedIn: https://www.linkedin.com/in/cassandracrowemba/
• Learn more about Goodr: https://goodr.co
• Subscribe to the Compassion & Courage podcast through Apple: https://bit.ly/MarcusEngelPodcast

More About Cassandra Crowe:

Cassandra Crowe has more than 20 years of leadership experience in patient experience and service excellence. She is currently the Chief Experience Office at Sharp HealthCare in San Diego, California and has served as Vice President of Patient Experience for University of Maryland Upper Chesapeake Health and Senior Director, Office of Patient Experience and Service Excellence, at University of Colorado Health and Director of Service Excellence with Banner Health.  

A Certified Patient Experience Professional, Crowe holds a Master of Business Administration from Pfeiffer University. She is a dynamic professional with a proven track record of elevating the human experience through collaborative relationships and high-impact strategies and initiatives.

Date: 11/7/2022
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 75 – Cassandra Crowe - When Good Leaders Are Inspired By Bad Leaders

Could you forgive someone that murdered your child? In this episode of Compassion & Courage, Marcus and The Hotness talk about this idea of extreme forgiveness and its impact on the self. Hopefully, this look down the compassion trail will help our understanding of compassion and improve our journey of forgiveness.

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 10/31/2022
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 74 – Following the Compassion Trail

Marcus sits down with Dr. Michael Schmitz, an emergency physician in Maine, to discuss how docs can notice burnout and compassion fatigue as soon as they start…and what docs can do about it. Learn what term Dr. Schmitz has coined to describe emotions and conditions that go beyond burnout, beyond compassion fatigue and beyond exhaustion. Find out what is on both Dr. Schmitz’s play list and compare it to Marcus’. Finally, learn the ancient wisdom passed down by one of the greatest teachers of all time and how Dr. Schmitz applies this guidance to his work in medicine.

Key topics:

• 00:00 – Introduction
• 00:54 – Marcus asks about Dr. Schmitz’ article on burnout.
• 04:55 – The two talk about COVID and the intersection of art and life. 
• 06:51 – Dr. Schmitz talks about getting his start in the medical field.
• 12:21 – Marcus asks if there a specific time he witnessed compassion. Dr. Schmitz talks about an interaction with a patient’s mother in the back of a EMS Truck that he was not prepared for. 
• 20:38 – The idea of teaching compassion and effective writing to healthcare students comes up and the two talk about the shift in recent years to equip students for their chosen field. 
• 24:25 – Marcus asks Dr. Schmitz how he takes care of himself. 
• 30:23 – Dr. Schmitz is asked about his music collection and then they talk about how music has influenced their lives. Dr. Schmitz wants to leave people with, “Do, or do not. There is no try.”
• 42:02 – Thank you and conclusions! 

Resources for you: 

• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Dr. Schmitz on LinkedIn: https://www.linkedin.com/in/michael-schmitz-do-ms-facep-82870b3/
• Find Dr. Schmitz’s article here: https://www.medpagetoday.com/opinion/second-opinions/99647
• Subscribe to the Compassion & Courage podcast through Apple: https://bit.ly/MarcusEngelPodcast

More About Mike Schmitz DO, MS, FACEP:

Current roles:

• Attending Physician, Emergency Department, Southern Maine Health Care
• Medical Director, YCEMA COVID Vaccination Center
• Medical Director, Paramedic Program, Southern Maine Community College
• Clinical Instructor, Department of Public Health and Community Medicine, Tufts University School of Medicine

Publications:

• Schmitz M. Author. “Can We Please Stop Calling it Burnout?” MedPage Today Second Opinions. 2022 July 10. 
• Schmitz M. Author. “Is It Really a Question of Mandates or Morals?” MedPage Today Second Opinions. 2022 Jan 17.
• Schmitz M. Author/Guest. “3-M Mask.” National Public Radio—Here & Now. 2021 June 9. 
• Schmitz M. Author. “A Promise to Carry the Fire - An Essay for Doctor’s Day” Real Talk Podcast. 2021 March 30. 
• Schmitz M. Author. “An Open Letter to My Paramedic Students” EMSWorld. 2020 31 March. 
• Schmitz M. Author. “College Degrees and the Affective Domain” EMSWorld. 9 November 2019. 
• Schmitz M. Author. “The Professional and the Paper” EMSWorld online 22 April 2019. print June 2019 Vol. 48, No. 6 

Date: 10/24/2022

Name of show: Compassion & Courage: Conversations in Healthcare

Episode title and number: Episode 73 – Dr. Michael Schmitz - How Emergency Docs Deal with Emotions

Well, surprise surprise, Marcus does a fantastic impression of a grumpy old man! And social media can be a wonderful gift – in many settings. Marvelyne ran across a post about what some neighboors have been up in the wee hours of the morning that has her getting up predawn with hot coffee… and that is a small miracle! If we all do some things – it all gets done.

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 10/17/2022
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 72 – Public Service Compassion

Want to raise up compassionate leaders? Join Marcus for this special interview with Mark Scheinberg, the founding president of Goodwin University in East Hartford, CT. Their conversation discusses the “secret sauce” Goodwin uses is based in compassion; creating educational and life advancements for non-traditional students. Marc and Mark talk over some of the unique programs and opportunities the students have. Learn how an entrepreneur turned university president leads with compassion and there’s even a powerful tip for delivering devastating news to patients. 

Key topics:

• 00:00 – Introduction
• 01:25 – Marcus asks Mark about his career path and how he became the President of Goodwin University.
• 04:28 – Marcus tells a story about the culture at Goodwin University and Mark shares some facts about the demographics of the student body.
• 13:02 – Mark is asked about his mentors and his leadership training. Mark shares about a music teacher that really helped him.
• 17:51 – Marcus asks about any lasting ideas that Mark wants to instill in his students. Mark shares about being an authentic self and trying to balance caring for others. 
• 32:50 – Mark asks Marcus about his awareness of the idea of “them”. 
• 39:00 – Marcus asks his rapid-fire questions. Mark wants everyone to take the time to just listen.
• 33:15 – Thank you and conclusions! 

Resources for you:

• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Connect with Mark on LinkedIn: https://www.linkedin.com/in/mark-scheinberg-256ab0123/ 
• Learn More About Goodwin University in East Hartford: https://www.goodwin.edu 
• Subscribe to the Compassion & Courage podcast through Apple: https://bit.ly/MarcusEngelPodcast 

More About Mark E. Scheinberg:

Mark E. Scheinberg is the founding president of Goodwin University in East Hartford, Connecticut, where he has provided the foresight, inspiration, and leadership that have transformed a small, career-focused business school into a nationally recognized, community-based, nonprofit organization of higher education, dedicated to serving those whom he calls "the undiscovered students" – working adults, first-generation college students, and learners from diverse backgrounds pursuing emerging careers.

A native of West Babylon, New York, he earned a bachelor's degree in Environmental Studies and Elementary Education from Vassar College (1978), and attended graduate education courses at Dowling College (1979) and the University of Hartford (1986).

President Scheinberg has dedicated himself to enriching the broader community through a number of leadership roles. He has served on leadership committees of the Accrediting Commission of Independent Colleges and Schools (1997 Evaluator of the Year Award); the Capital Region Workforce Development Board; the Connecticut Employment and Training Commission; the Legislative Task Force on Allied Health; the Legislative Task Force on Teachers' Professional Standards; the MetroHartford Alliance; and the Standing Advisory Committee to the Connecticut Board of Governors for Higher Education.

President Scheinberg has five children and 11 grandchildren, who together form the center of his life.

Date: 10/10/2022
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 71 – Mark E. Scheinberg - How to Instill Compassionate Leadership 

Are you already someone’s favorite person? What does it require? Marcus and Marvelyne interviewed a ten-year-old to find out what it takes to rate as a “favorite person.” It turns out you already have what it takes – and big surprise – it doesn’t cost a thing!

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 10/03/2022
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 70 – How to be a “Favorite Person”

In this episode, Dr. Saul Ebema, a hospice chaplain, shares a dramatic story of growing up in a war-torn country and the compassion extended to him during a time when he lost everything. Literally, everything. This conversation will show how to survive through great loss, what we can all do to provide compassionate presence to others who are suffering and how to stay grounded in the midst of huge life changes.   

Key topics:

• 00:00 – Introduction
• 00:54 – Marcus introduces Dr. Saul Ebema and asks him to share a little about himself.
• 04:07 – Marcus asks about growing up in a war-torn country and how he got through those traumatic experiences.
• 09:03 – Saul is asked about his time in the refugee camp and a time he was shown compassion.
• 12:03 – Marcus and Saul talk about religion and Saul’s journey with God.
• 20:00 – Saul shares his outlook on life, and how to go through a life of pain. 
• 22:20 – Marcus brings up Saul’s work in hospice and asks what that is like.
• 29:00 – Marcus asks his rapid-fire questions. Saul wants you to know that… Life is about the survival of the kindest.  
• 33:15 – Thank you and conclusions! 

Resources for you: 

• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn More About Hospice Chaplaincy: https://www.hospicechaplaincy.com
• Subscribe to the Compassion & Courage podcast through Apple: https://bit.ly/MarcusEngelPodcast

More About Dr. Saul Ebema:
Dr. Saul Ebema: Saul has 15 years of hospice ministry. He is passionate about spiritual care at the end of life. You will find his writings on www.hospicechaplaincy.com. He also hosts "The Hospice Chaplaincy Show" a podcast about the psychosocial and psycho-spiritual aspects of end of life care.
Saul got his bachelor's in Theology from the Baptist Convention College in Soweto South Africa. From there, he got a presidential scholarship at Northern Baptist Theological Seminary in Illinois to study for his MDiv. After graduating his MDiv in 2008, he continued to get his Doctorate in Ministry from Northern Baptist Theological Seminary in 2015.

Date: 09/26/2022
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 69 – Dr. Saul Ebema - What a Refugee Camp can Teach About Compassion

For this super special one-year anniversary episode, Marcus sits down with Jason Wolf, Ph.D., CPXP to talk compassion, patient experience and how the two cross and mingle. Jason shares a fundamental experience in his early life that guided his work in Patient Experience and the two discuss what CPXP stands for and what CPXPs actually do. For this special episode, Marcus shares the wisdom and insight of Jason Wolf’s thought leadership in the realms of Patient Experience and how PX differs from just being kind. If you’ve ever complained about the state of healthcare in America, listen in to get a perspective on the human side of healthcare.  

Key topics:

• 00:00 – Introduction
• 01:31 – Jason talks about his career path and The Beryl Institute.
• 04:29 – The two talk about the transition to a Patient Experience focused healthcare and how important that is for everyone.
• 11:18 – Marcus asks where Jason thinks about the future of Patient Experience.
• 14:38 – Marcus poses questions to Jason about presence and compassion in his life. 
• 24:07 – Marcus asks his rapid-fire questions. Jason wants you to know that… You should care for each other. 
• 30:20 – Thank you and conclusions! 

Resources for you: 

• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Jason on LinkedIn: https://www.linkedin.com/in/jasonwolf/
• Learn More About The Beryl Institute: https://www.theberylinstitute.org
• You Can Follow Everyone on Twitter: @Berylinstitute @jasonawolf 
• Subscribe to the Compassion & Courage podcast through Apple: https://bit.ly/MarcusEngelPodcast

More About Jason Wolf, Ph.D, CPXP:

Jason is a passionate champion and recognized expert on patient experience improvement, organization culture and change and sustaining high performance in healthcare. Jason has led the growth of The Beryl Institute into the leading global community of practice and thought leader on improving the patient experience, establishing the framework for the emerging profession of patient experience. Jason is the Founding Editor of the Patient Experience Journal, the first open-access, peer-reviewed journal committed to research and practice in patient experience improvement. He also established and currently serves as President of Patient Experience Institute, an independent, non-profit, committed to the improvement of patient experience through evidence-based research, continuing education and professional certification. 

Jason is a sought-after speaker, provocative commentator and respected author of numerous publications and academic articles on culture, organizational change and performance in healthcare, including two books on Organization Development in Healthcare and over 50 white papers and articles on patient experience excellence and improvement. Jason also received the American College of Healthcare Executives (ACHE) 2018 Dean Conley Award for his article "Patient Experience: The New Heart of Healthcare Leadership," published in the spring 2017 issue of Frontiers of Health Services Management. 

 A recovering marathoner – having run seven – Jason's proudest "accomplishment” remains his family. He currently resides in Nashville, TN with his wife, Beth, and sons, Samuel and Ian.

Date: 09/19/2022
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 68 – Jason Wolf - Why Patient Experience Is Based in Compassion