Compassionate Accountability Podcast

Dr. Nathan Regier is pleased to be joined to this episode by Dr. Stephen Trzeciak to talk about compassion research, interesting, relevant and applicable research about compassion in health care. Stephen Trzeciak, MD, MPH, is a physician-scientist, chief of medicine at Cooper University Health Care, and Professor and Chair of Medicine at Cooper Medical School of Rowan University in Camden, N.J. Dr. Trzeciak is a practicing intensivist (specialist in intensive care medicine), and a National Institute of Health (NIH)-funded clinical researcher with more than 100 publications in scientific literature.

In today's episode you will hear about Dr. Trzeciak's research which is focused on a new field called "Compassionomics," in which he studied the scientific effects of clinical compassion on patients, patient care, and those who care for patients. He is the author of the best-selling book: "Compassionomics: The Revolutionary Scientific Evidence that Caring Makes a Difference." Broadly, Trzeciak's mission is to make healthcare more compassionate through science.

Key Takeaways:

[2:41] Dr. Stephen Trzeciak explains what an "intensivist" is.

[3:28] Dr. Trzeciak shares how he became interested in compassion.

[7:40] Dr. Trzeciak talks about how his research on compassion became a book.

[8:20] Why there is a compassion crisis in healthcare.

[9:06] Compassion matters in meaningful and measurable ways.

[10:35] What is behind the compassion crisis?

[11:06] Differences between compassion and empathy.

[16:10] ⅓ of Americans admit that compassion is not one of their core values.

[17:25] People are emotionally exhausted and they just can't seem to care.

[18:29] Compassionate behaviors can be learned.

[22:37] The neuroscience data that supports the distinction between empathy and compassion.

[27:58] The best antidote to burnout is more compassion.

[31:39] Healthcare providers who show compassionate behaviors build resilience and resistance to burnout.

[33:40] The matter of time: It takes less than a minute to make a meaningful impact on a patient.

[35:36] The different uses of time and how they are perceived.

[37:14] Dr. Stephen Trzeciak talks about the time when he realized he had every symptom of burnout and decided he was going to care more and not less.

[41:07] The declaration of interdependence.

[42:50] Lighting round.

[48:45] Nate's three key takeaways:

1. Empathy and compassion are different.
2. The antidote for burnout has to be at the point of care.
3. Compassion is an evolutionary advantage.

Mentioned in this episode:

The Compassion Mindset

Compassionomics: The Revolutionary Scientific Evidence that Caring Makes a Difference. Dr. Stephen Trzeciak

Compassionomics.com

Dr. Stephen Trzeciak's TED Talk at the University of Pennsylvania

Dr. Nathan Regier welcomes Tom Henry who is currently the learning and development coordinator for Whole Foods Market; his background is remarkable and he has vast professional experience in retail, leadership and executive development. The experience of retail has tremendously changed in the past 35 years, including the retail implosion of the 80 ́s and 90 ́s leading to the rise of the digital economy.

Tom Henry is an avid believer in conscious capitalism and he's become a respected voice in his community, his services both within Whole Foods and outside in the broader business community is truly inspiring. In today's interview, he will share the principles of conscious capitalism while diving deep in the concepts of collective consciousness, diversity, inclusion, conflict, transformation, values and needs.

Key Takeaways:

[2:20] Tom Henry shares his experience in Berlin where he was invited to talk about conscious capitalism.

[5:06] Tom Henry talks about the origins of his interest in conscious capitalism.

[6:45] Conscious capitalism is about a higher purpose and that business is best when is not just about profit.

[8:05] The four tenets of conscious capitalism.

[09:46] The loss of purpose we experience as a society it is a consequence of the struggle of the world economies.

[11:01] It is not about what we do, but about who we are and how we are when we are doing it.

[11:10] First principle: Acknowledging your higher purpose.

[13:51] Do what you can where you are.

[14:50] Second principle: We think we are separate individuals, but we are actually just one collective consciousness.

[18:02] When we observe something, we are part of it.

[19:26] The ultimate diversity and inclusion is when you are able to see yourself as the other next to you.

[21:04] The third principle: Transformation occurs through dialogue.

[22:57] Values reflect our needs and motivations.

[24:44] Tom Henry shares how the four core principles come alive in Whole Foods Market.

[26:54] When there is no conflict in a company it could be a result of people being passive or hiding.

[29:19] What do you want to be? Do you want to be right or do you want to be whole?

[30:38] Tom Henry shares his perception of compassion.

[32:43] Lighting round.

[38:37] Nate's three key takeaways from this conversation:

1. We are in this together.
2. Transformation occurs through dialogue.
3. Values unite and beliefs separate.

Mentioned in this episode:

The Compassion Mindset

The Purpose Driven Life: What on Earth Am I Here For?, by Rick Warren

Barrett Values Centre, Personal Values Assessment

Tom Henry on Linkedin

Dr. Nathan Regier welcomes Millie Ward, the president of Stone Ward a full service marketing agency based in Little Rock Arkansas with an office in Chicago as well, Millie embodies Stone Ward's ethos of intelligent thinking, committed services and creative drive. Always on the go, Millie is the former chairman of the advertising marketing international network AMIN, one of the largest networks of independent agencies. She has also been named one of Ad Week's Women to Watch, one of the top 100 women by Arkansas Business and Woman Business Owner of the Year by the National Association of Women Business Owners. She serves her community in many different ways and she is a wonderfully dedicated wife, mother and grandmother.

In this episode Millie shares the magic behind Stone Ward, how they chose their motto "building good" based on foundations of respect and trust, recognizing people's potentials, prioritizing excellence and giving back to the community.

Key Takeaways:

[1:58] Building good as a motto.

[3:08] Best relationships have trust and respect at their core.

[3:38] Recognizing potential.

[4:07] Excellence.

[4:35] Giving back.

[5:23] The story behind Stone Ward.

[6:58] Stone Ward recognized as one of the best places to work.

[9:13] Work-life balance.

[9:50] Three special features of Stone Ward.

[10:43] Everyone who depends on you is welcome to Stone Ward.

[11:19] Keeping employees healthy.

[12:49] Flexible leave time.

[14:03] Millie's definition of compassion.

[15:54] Stone Ward's work with US women's soccer.

[20:04] Building relationships that last.

[21:21] Projects that Millie is proud to be involved in.

[23:01] Is there a creative way to say no?

[25:26] The ideation process.

[26:28] Ideas can come from anywhere.

[26:46] Examples of non profit organizations Stone Ward is working with.

[28:40] Community work.

[30:09] Health, education and mental stability.

[31:18] Lighting round.

[34:20] Advice for leaders.

[37:01] Takeaways from this episode.

Mentioned in this episode:

The Compassion Mindset

RefuSHE

Reach to Rwanda

Dr. Nathan Regier welcomes Douglas R. Conant, an internationally renowned business leader, New York Times bestselling author, keynote speaker, and social media influencer with over 40 years of leadership experience at world-class global companies. For the past 20 years of his leadership journey, he has honed his leadership craft at the most senior levels – first as President of the Nabisco Foods Company, then as CEO of Campbell Soup Company, and finally as Chairman of Avon Products. In 2011, he founded ConantLeadership: a mission-driven community of leaders and learners who are championing leadership that works in the 21st century. Doug is the only former fortune 500 CEOs who is a New York Times Best Selling Author, a Top 50 Leadership Innovator, a Top 100 Leadership Speaker and a Top 100 Most Influential Authors in the world.

His work is devoted to bringing more compassion in the world and in today's episode he gives golden nuggets for leaders, such as the importance of bringing your whole self to work and show up with vulnerability. Every interaction matters and tomorrow's leaders have to be fluid in the small moments. Doug also dives deep into how leaders must be tough-minded with standards but tender-hearted with people. Enjoy this thoughtful conversation!

Key Takeaways:

[2:41] Doug talks about how being fired at 32 years old turned out to be what propelled him forward.

[5:06] Doug started rethinking his career.

[6:25] Leadership is about being there for people.

[8:48] The exercise that had a profound impact on Doug.

[10:40] Being encouraged to be who he was.

[12:17] Being compassionate and tough minded on standards at the same time.

[14:18] The Blueprint: 6 Practical Steps to Lift Your Leadership to New Heights.

[18:14] How to bring your leadership aspirations to your work.

[19:50] An approachable model for leadership

[27:35] Openness and vulnerability in leadership.

[32:24] Connecting with your purpose.

[37:03] Formalizing human experience.

[39:21] A simple model for touchpoints.

[41:30] The growth mindset: Grow or Die.

[44:20] Lighting round.

[47:23] Key takeaways from Nate Regier.

Mentioned in this episode:

The Compassion Mindset

The Blueprint: 6 Practical Steps to Lift Your Leadership to New Heights , Douglas Conant

Conant Leadership

Dr. Nathan Regier welcomes Laura Cole to this episode, she is the founder of Your Latitude a Canadian Solution-Focused coaching and mediation practice, specializing in organizational culture development and change management. Her clients include a wide range of industries. Laura is an experienced public speaker and founder of the Intentional Human speaking series where she shares stories of transformation as organizations become intentional about their cultures and leadership.

Laura's wisdom and perspective is very practical (even a little bit radical), and during this episode she will reveal some of her secret weapons.

Key Takeaways:

[3:31] Laura talks about her background and how she found her latitude.

[5:16] How did Laura come up with "Your Latitude" to name her company?

[6:40] A unique approach for each organization.

[7:12] A discovery that changed Laura's perspective: clients love to be involved in the design of the process.

[9:30] Laura's secret weapon: Using horses to help humans.

[11:39] How horses interact and impact humans by reflecting their emotions.

[14:31] Dr. Regier talks about his experience participating in EAP.

[17:03] We need to think people are capable for them to manifest capability.

[18:41] Emphasizing hope.

[20:45] What is a "Solution-Focused" work?

[22:45] Root cause analysis can lead you farther away from the solution.

[24:08] Seeking long term solutions.

[27:15] Philosophy changes along Laura's career in her approach to conflict.

[29:44] Honoring conflict.

[31:27] Compassion requires boundaries.

[36:55] About the methodology.

[40:10] Lightning round.

[45:52] Key learnings from this episode.

Mentioned in this episode:

The Compassion Mindset

"Conflict Without Casualties: A Field Guide for Leading with Compassionate Accountability", Nate Regier

Your Latitude

Laura Cole on Linkedin

Laura Cole on Instagram

Dr. Nathan Regier welcomes Jody Horner to the very first episode of On Compassion. She is the former president of Cargill Meat Solutions and Cargill Case Ready and is now the president of Midland University in Fremont, Nebraska. Jody's journey is an inspiration, as well as her leadership philosophy and how she brings compassion to her work. Jody shares her most significant learning experiences as a leader with the audience, as well as the realization that being vulnerable and keeping a learner's mindset have been the keys to her success as a leader. Jody explains the concept of compassionate accountability and how heart, head and hands are the main components of a well exercised compassion, which is by no means an easy task to perform.

Key Takeaways:

[2:48] Jody Horner talks about her journey at Cargill Meat Solutions.

[3:39] What Jody learned about herself as a leader.

[5:31] Learning to appreciate the value of all jobs in an organization.

[8:29] Realizing she had to be a learner.

[9:58] Bids for connection.

[11:32] Becoming vulnerable as a way for welcoming positive connections.

[13:05] Being honest as the key to success as a leader.

[15:12] Why shift from Cargill to Midland University?

[17:55] Jody Horner's advice for younger generations.

[20:03] Being a compassionate leader is not about being nice.

[21:31] Over time the culture takes the personality of the leader.

[21:53] When toxicity affects a culture.

[22:44] Jody Horner shares an experience were she encountered the difficult side of being compassionate.

[25:11] Bringing compassion into her work as the president of Midland University.

[27:16] Compassion and accountability.

[27:45] Heart, head and hands are the components of compassion.

[28:48] Protecting yourself as a leader from empathy fatigue.

[31:45] Jody Horner defines authenticity.

[33:13] Lightning round.

[34:43] Jody Horner's advice to a leader who wants to transform his or her culture to a more compassionate one.

Mentioned in this episode:

The Compassion Mindset