Description

Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses brand differentiators and what that means for our employees and guests. She speaks with Akemi Shapiro, Director of Sales and Marketing at Crowne Plaza® Ventura Beach Hotel; Russell Sheppard, GM at ANA Crowne Plaza® Narita; Stephen Wills, GM at Crowne Plaza® Hawkesbury Valley; and Nick Stangle, F&B GM at Crowne Plaza® Ventura Beach. In this episode, they’ll specifically be covering how they’re approaching their Crowne Plaza® Social programs. 

Resources: 

• Crowne Plaza® Brand Differentiators – Crowne Plaza® Social

Meet Your Host & Guests 

Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues with as much knowledge as she can.

Want to connect with Sharon? LinkedIn

Guest: Akemi Shapiro has served in multiple positions at the Crowne Plaza® Ventura Beach Hotel since 2008, and her work in Hospitality stretches back to the 1990s. 

Want to connect with Akemi? LinkedIn

Guest: Russell Sheppard has held numerous positions within IHG for more than 18 years in locations including Okinawa, Tokyo, Australia, Vietnam, San Francisco, and New Zealand. 

Want to connect with Russell? LinkedIn

Guest: Stephen Wills has more than 13 years working within the Hospitality industry, including his last five within IHG around Australia. 

Want to connect with Stephen? LinkedIn

Guest: Nick Stangle has been working in F&B and Hospitality for more than 10 years, and he piloted the Crowne Plaza® Social and Meetings and Events Concierge program in his hotel. 

Want to connect with Nick? LinkedIn

Description

Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses brand differentiators and what that means for our employees and guests. She speaks with Akemi Shapiro, Director of Sales and Marketing at Crowne Plaza Ventura® Beach Hotel; Russell Sheppard, GM at ANA Crowne Plaza® Narita; Stephen Wills, GM at Crowne Plaza® Hawkesbury Valley; and Nick Stangle, F&B GM at Crowne Plaza® Ventura Beach. In this episode, they’ll specifically be covering how they’re approaching meetings and events. 

Resources: 

• Crowne Plaza Brand Differentiators – M&E Concierge

Meet Your Host & Guests 

Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues with as much knowledge as she can.

Want to connect with Sharon? LinkedIn

Guest: Akemi Shapiro has served in multiple positions at the Crowne Plaza® Ventura Beach Hotel since 2008, and her work in Hospitality stretches back to the 1990s. 

Want to connect with Akemi? LinkedIn

Guest: Russell Sheppard has held numerous positions within IHG for more than 18 years in locations including Okinawa, Tokyo, Australia, Vietnam, San Francisco, and New Zealand. 

Want to connect with Russell? LinkedIn

Guest: Stephen Wills has more than 13 years working within the Hospitality industry, including his last five within IHG around Australia. 

Want to connect with Stephen? LinkedIn

Guest: Nick Stangle has been working in F&B and Hospitality for more than 10 years, and he piloted the Crowne Plaza® Social and Meetings and Events Concierge program in his hotel. 

Want to connect with Nick? LinkedIn

Description

Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) as she discusses brand differentiators and what that means for our employees and guests. She speaks with Akemi Shapiro, Director of Sales and Marketing at Crowne Plaza® Ventura Beach Hotel; Russell Sheppard, GM at ANA Crowne Plaza® Narita; Stephen Wills, GM at Crowne Plaza® Hawkesbury Valley; and Nick Stangle, F&B GM at Crowne Plaza® Ventura Beach. In this episode, they’ll specifically be covering Daily Rituals, part of the Blended Travel differentiator. 

Resources: 

• Crowne Plaza Brand Differentiators – Daily Rituals

Meet Your Host & Guests 

Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues with as much knowledge as she can.
Want to connect with Sharon? LinkedIn

Guest: Akemi Shapiro has served in multiple positions at the Crowne Plaza® Ventura Beach Hotel since 2008, and her work in Hospitality stretches back to the 1990s. 

Want to connect with Akemi? LinkedIn

Guest: Russell Sheppard has held numerous positions within IHG for more than 18 years in locations including Okinawa, Tokyo, Australia, Vietnam, San Francisco, and New Zealand. 

Want to connect with Russell? LinkedIn

Guest: Stephen Wills has more than 13 years working within the Hospitality industry, including his last five within IHG around Australia. 

Want to connect with Stephen? LinkedIn

Guest: Nick Stangle has been working in F&B and Hospitality for more than 10 years, and he piloted the Crowne Plaza® Social and Meetings and Events Concierge program in his hotel. 

Want to connect with Nick? LinkedIn

Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas), Mike McCarthy, Vice President of Operations and Development at Sharcon Hotel Management and GM Crowne Plaza® Dulles and Mark Tasker, GM at the Crowne Plaza® Liverpool City Center as they discuss employee empowerment. 

Resources:
Empowerment Agreement

Crowne Plaza® “Connected to You” Culture Hub

Access via the Brand Services & Tools Page on IHG University. 

Brand Service & Tools Page     

• Log on with Merlin ID
• Select Region
• Select Crowne Plaza 
• Column 1:  Service Culture Hub
  • Select Language

Meet the Host & Guests: 
Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues.

Want to connect with Sharon? LinkedIn

Guest: Mike McCarthy is the Vice President of Operations & Development for Sharcon Hotel Management. Mike is a proven hospitality professional with a talent for team development and hotel performance.

Want to connect with Mike? LinkedIn

Guest: Mark Tasker is the General Manager at the Crowne Plaza® Liverpool City Center. Mark has vast experience in revenue optimization, strategic planning, improving operational efficiency, team building and project management.

Want to connect with Mark? LinkedIn

Join Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Ginger Taggart, Vice President, IHG Global Marketing and Brand Management as they discuss Brand Evolution.

Resources:

• IHG Brand Central
• Crowne Plaza

Meet Your Host & Guest:

Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for sharing knowledge with the Crowne Plaza® community of colleagues.

Want to connect with Sharon? LinkedIn

Guest: Ginger Taggart is an IHG global brand leader with a proven track record of driving effective marketing and commercial growth for well-known global brands. Her experience spans across brand management, marketing, and commercial growth and delivery focused on results and driving brand growth.

Want to connect with Ginger? LinkedIn