For a successful digital transformation, alleviating fears and sharing long-term vision is paramount for getting teams on board. In this episode of Connected & Ready, host Gemma Milne talks with M. Nadia Vincent, a recognized consulting expert and author, about the history of digital transformation, the formula she has developed for understanding the business, technology, and individual aspects of successful transformation, as well as how to reduce and manage employee fears.

Dynamics 365 Business Central helps small and medium-sized businesses connect people, processes, and data. Flexible, scalable, and customizable, Dynamics 365 Business Central brings disconnected systems into a comprehensive business management solution that supports remote work scenarios, security, business continuity, and more. Watch a demo today:

https://aka.ms/AAb0763

Thank you for listening to Connected & Ready!

Do you have ideas of how we can improve the show? Want to recommend a guest for us to interview? We value your partnership and participation. Please drop us a note at [email protected]. We would love to hear from you.

To achieve successful digital transformation, including greater agility in response to unforeseen challenges, and greater visibility into the experience they’re providing customers, companies need a comprehensive solution to capture, store, and work with company data. In this episode of Connected & Ready, host Gemma Milne speaks with Chris Gherardini, President and owner of Turnkey Technologies, about the world of enterprise resource planning (ERP) and customer relationship management (CRM) solutions. From the biggest challenges, to the most valuable opportunities, to privacy and compliance implications, to realizing the full potential of these solutions once they’re up and running, you’ll get a 360-degree view of what ERP and CRM can mean for your business.

Dynamics 365 Business Central helps small and medium-sized businesses connect people, processes, and data. Flexible, scalable, and customizable, Dynamics 365 Business Central brings disconnected systems into a comprehensive business management solution that supports remote work scenarios, security, business continuity, and more. Watch a demo today:

https://aka.ms/AAb0763

Thank you for listening to Connected & Ready!

Do you have ideas of how we can improve the show? Want to recommend a guest for us to interview? We value your partnership and participation. Please drop us a note at [email protected]. We would love to hear from you.

The business potential for automation and augmentation technologies such as RPA is easy to grasp. But the upside for employees is less obvious. To fill that knowledge gap, Connected & Ready host Gemma Milne speaks with Asher Lake, a corporate automation coach and RPA Lead at Mercedes-Benz Customer Service Center. Asher discusses the major types of automation, ways organizations are already using RPA, and how companies can take their first steps with RPA initiatives.

Microsoft Power Automate is helping organizations digitize paper processes and automate time-consuming, manual tasks. By bringing together robotic process automation, digital process automation, and AI together on a single platform, Power Automate serves the entire spectrum of an organization’s automation needs. Watch a demo today:

https://aka.ms/AA8l72o

Thank you for listening to Connected & Ready!

Do you have ideas of how we can improve the show? Want to recommend a guest for us to interview? We value your partnership and participation. Please drop us a note at [email protected]. We would love to hear from you.

Excitement around technologies like AI and automation tends to focus on the amazing things it can do. But what about the things it should or shouldn’t do? In this episode of Connected & Ready, host Gemma Milne is joined by Hessie Jones, co-founder of MyData Canada, to get under the surface of how companies might approach these technologies in terms of mission, values, and privacy to make them more human-centered. Amid the excitement about possibilities, what should companies be concerned about? How can models and sources of data reduce bias? And of course, what will the future of AI and automation look like?

Microsoft Power Automate is helping organizations digitize paper processes and automate time-consuming, manual tasks. By bringing together robotic process automation, digital process automation, and AI together on a single platform, Power Automate serves the entire spectrum of an organization’s automation needs. Watch a demo today:

https://aka.ms/AA8l72o

Thank you for listening to Connected & Ready!

Do you have ideas of how we can improve the show? Want to recommend a guest for us to interview? We value your partnership and participation. Please drop us a note at [email protected]. We would love to hear from you.

Increasingly, companies recognize the need to focus on the customer journey over the traditional “four Ps” of marketing. They are not changing their strategy on a whim. Measurable financial impact is directly attributable to efficiencies in the customer-centric approach. In this episode of Connected & Ready, host Gemma Milne talks with Abhishek Dalmia and Varun Khurana, of the Boston Consulting Group, about the central role of the customer journey for B2C businesses, the importance of making the journey simple and consistent, and shifting your business to a customer-journey-led business model.

Learn how Dynamics 365 Marketing can help your team build relationships that increase lead generation and expand sales opportunities. Request a live demo today:

https://aka.ms/CandRMarketing

Thank you for listening to Connected & Ready!

Do you have ideas of how we can improve the show? Want to recommend a guest for us to interview? We value your partnership and participation. Please drop us a note at [email protected]. We would love to hear from you.

B2C commerce has evolved to provide consumers with a more seamless buying experience. The ease of purchasing in their personal lives have conditioned B2B buyers to expect similar experiences at work and business will need to adapt to gain and retain customers. In this episode of Connected & Ready, host Gemma Milne digs into these questions and more with Jordan Jewell, a Research Manager at IDC, to talk about how more B2B companies are transforming their approach to digital commerce, the technologies that are helping them, and what he expects the future of B2B commerce to look like.

Dynamics 365 Commerce delivers a complete omni-channel retail solution that unifies back-office, in-store, and digital experiences. This end-to-end solution empowers retailers to personalize customer engagement, increase employee productivity, and optimize operations across physical and digital channels. Request a live demo today:

https://aka.ms/AA8ku82

Thank you for listening to Connected & Ready!

Do you have ideas of how we can improve the show? Want to recommend a guest for us to interview? We value your partnership and participation. Please drop us a note at [email protected]. We would love to hear from you.

With all the discussion in the business world about a “new normal,” for supply chain leaders that’s not enough. They need to be thinking about how they’ll handle the normal that comes next. In this episode of Connected & Ready, host Gemma Milne talks with IDC’s Frank Della Rosa and Simon Ellis about their definition of a resilient supply chain, the difference between supply chain and demand disruption, the benefits of implementing a digital twin for visibility and agility, and how disrupting your own organization from within can help you prepare for the future.

Microsoft Dynamics 365 Supply Chain Management helps businesses build agile, connected, and resilient supply chains to effectively meet changing customer demand and ensure business continuity. Using predictive insights powered by AI and IoT, Dynamics 365 helps streamline operations to maximize efficiency, product quality, and profitability. Request a live demo today:

https://aka.ms/AA8l720

Thank you for listening to Connected & Ready!

Do you have ideas of how we can improve the show? Want to recommend a guest for us to interview? We value your partnership and participation. Please drop us a note at [email protected]. We would love to hear from you.

The CFO role has been evolving from analyzing and reporting on the past to providing strategic, forward-looking insights. But nothing accelerated this process like the disruption of 2020. In this episode of Connected & Ready, host Gemma Milne talks with Jack McCullough, founder of the CFO Leadership Council, about how CFOs have addressed challenges over the past year, common traits among companies that responded successfully, and the importance of investing in both technology and company culture to prepare for the future.

Register for Finance Reimagined on February 24, 2021. Connect with finance leaders and gain valuable insight as we respond to, recover from, and reimagine the future beyond the global health crisis: aka.ms/msftFinanceReimagined

Microsoft Dynamics 365 Finance helps organizations monitor the performance of global financial operations in real time, predict future outcomes, and make data-driven decisions to drive growth. It empowers users to do business anywhere anytime with an intuitive user-interface personalized for their role and preferences. Request a live demo today:

https://aka.ms/AA8l72b

As companies regroup and rebound, many have learned that transformation and change is less about major campaigns and initiatives. It takes a shift in mindset, where change is a muscle that can be developed, a skill to be deployed when and where it’s needed as part of continuous improvement. In this episode of Connected & Ready, John Munnelly from KPMG Australia joins host Gemma Milne in a conversation about developing this mindset in finance organizations, how technologies such as automation and the desire of CFOs to transform their roles is driving change, and some of the biggest challenges and most rewarding lessons from companies that have successfully transformed.

Register for Finance Reimagined on February 24, 2021. Connect with finance leaders and gain valuable insight as we respond to, recover from, and reimagine the future beyond the global health crisis: aka.ms/msftFinanceReimagined

Microsoft Dynamics 365 Finance helps organizations monitor the performance of global financial operations in real time, predict future outcomes, and make data-driven decisions to drive growth. It empowers users to do business anywhere anytime with an intuitive user-interface personalized for their role and preferences. Request a live demo today:

https://aka.ms/AA8l72b

From technology investment to company culture, small and medium-sized businesses often need a different approach than their enterprise-sized counterparts. Laurie McCabe, co-founder and partner at SMB Group, joins host Gemma Milne to talk about the unique strengths and opportunities for SMBs, how growth can create its own unique set of challenges, and how SMBs can prepare for the future.

Dynamics 365 Business Central helps small and medium-sized businesses connect people, processes, and data. Flexible, scalable, and customizable, Dynamics 365 Business Central brings disconnected systems into a comprehensive business management solution that supports remote work scenarios, security, business continuity, and more. Watch a demo today:

https://aka.ms/AAb0763