Conquer the Chaos

Small Biz Buzz hosts Crystal Heuft and Rob Stevenson are joined by JT Benton, founder and CEO of WorkBook6, who divulged a powerful story on how he left his stable job as an executive to start a small business. After being very judicious with cash flows and investing some of his family's personal savings, it gave him the freedom to have an individual mindset and be in charge of his own organization. His advice: If you really believe in what you're doing, you'll find a way. Tune in for more.

Small Biz Buzz hosts Crystal Heuft and Rob Stevenson welcome guest Paige Clark to talk about how customers' online reviews set the precedent for your company's success. Consumer reviews hold more leverage and are more trusted than a simple business description. They also talk about how to maximize the power of positive reviews to drive revenue and relevance and how a company should handle negative reviews. Tune in for more.

In this episode of Small Biz Buzz, Crystal Heuft and Rob Stevenson talk about the growing trend of working remotely and what the insights and predictions are for 2020. How will this affect employee engagement? Does it depend on the industry or the job position? Will it catch on with more corporations? Tune in for more.

Crystal Heuft and Rob Stevenson talk about how keeping employees happy contributes to their success. They discuss competitive salaries, benefits, perks, and company culture. Companies that show an interest in their employees' success tend to make more of an effort to raise morale in many different ways. Some companies have even gone as far as to hire a Chief Happiness Officer. Tune in for more.

Crystal Heuft and Rob Stevenson define what personalizing the customer experience means, the steps it takes to make the customer feel welcome and catered to individually, and the psychology behind personalized customer experience. Tune in for more.

It's been a while, but we're back with all new content, new hosts, new producers (and a few familiar voices) and hopefully, new subscribers. Tune in every week to learn how to take your small business and yourself to the next level.

Dusey and Daniel talk about building partnerships, and the ever present need to focus your attention on the most important things first.

Today, Dusey, Scott and Crystal, our Social Media Manager, give you ideas on how to make the most of your social media presence, such as being proactive, saving time with bots, dealing with negative interactions, and time saving tricks.

Check out our guide to handling customer complaints at bit.ly/complaintbasics

What's the most important thing most small businesses should be doing, but aren't? According to Dennis Yu and Logan Young from Blitzmetrics it's "Digital Plumbing"—making sure you have the technical foundation in place to make sure your traffic isn't being lost, but is getting the right message and experience at the right time.

Our resident SEO expert Rachel Meyers talks with Clate & Scott about how a business improve their SEO, even if they don't have a lot of free time to dedicate to it. From hiring the right contractor, to avoiding the Google-slap.

Check out our guide to SEO Basics for small businesses.