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In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry... more
FAQs about Contact_Center_Insights:How many episodes does Contact_Center_Insights have?The podcast currently has 39 episodes available.
December 01, 2020Benefits of Outsourcing to support you during COVID-19My guest Eric Sims is a Contact Center Outsourcing expert who specializes in business development, sales, customer engagement, employee retention, technology solutions and enhanced human operating systems. He currently serves as the Co-Founder and CEO of Leading Edge Connections, LLC. A revolutionary business approach to outsourcing contact center business that provisions solutions in such a way to keep their clients on the leading-edge of success....more32minPlay
October 08, 2020Leading with Common SenseTom Cardella, CEO of TLC Associates gives us some extremely wise and simple advice on how to treat your employees. Having owned and managed contact centers for over 30 years, his strategy of building contact centers in small rural towns has really paid off....more30minPlay
September 25, 2020Getting the Most Out of the Frontline EmployeeRebecca Gibson is a tireless contact center advocate who believed passionate employees are a key to an engaged workplace and will make memorable experiences for their customers....more33minPlay
July 31, 2020Getting the Best Out of Your EmployeesJeffrey Stiles has 30 years of experience in the call centers primarily at State Farm. He now provides consulting services to small and medium-sized companies...more32minPlay
May 28, 2020Moving to the CloudCEO Steve Bederman speaks to us about how his clients move to the cloud and the benefits they see as a result....more33minPlay
February 03, 2020Teaching Vendors How to ListenWe have all had to sit through some vendor demo in the past. Kathleen shares with us what mishaps she has witnessed and how vendors can take fairly easy steps to prevent this....more28minPlay
November 25, 2019Making the Transition to the CloudMichael Conti of CX Elements talks about the benefits of moving your contact center from on-premise to the cloud...more32minPlay
November 21, 2019A holistic view of contact center strategiesJosh Streets and I discuss the benefits of ensuring top leadership is involved in making any changes within your contact center to understand how any change can have a ripple effect across the company....more31minPlay
October 17, 2019Benefits of Using Visualization and Gaming ToolsJohn J Ruby CEO of GCOM speaks to us about the benefits of using VisualCue in your contact center space. He gives a great example of how this type of product can reduce turnover, improve performance and increase agent engagement very quickly....more30minPlay
July 25, 2019Building Work From Home TeamIn this episode, Nancy speaks with Michele Rowan about the benefits of setting up a work from home team....more33minPlay
FAQs about Contact_Center_Insights:How many episodes does Contact_Center_Insights have?The podcast currently has 39 episodes available.