Content Components

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you!

Get the book here

Kevin is an award-winning thought leader, digital industry enthusiast and author with more than 25 years of professional experience. He was a key contributor to creating MIT OpenCourseWare, grew one of the largest content strategy teams in the world at SapientNitro and has worked on digital strategy and content for dozens of global, Fortune 100 brands. In 2016 he launched AvenueCX with Rebecca Schneider. At AvenueCX he works with global brands to help them improve their brand, content, and customer experiences. He is an expert on content strategy for customer journey optimization, personalization, omnichannel, and enterprise content strategy. Kevin is author of Enterprise Content Strategy: A Project Guide and co-author of UX for Dummies. Kevin is also the chair of Content Strategy Alliance Best Practices initiative.

He started his career in the mid-1990s while a graduate student at Harvard University working for a Sabre Foundation, a non-profit book donation organization. His studies led him to Bosnia and Herzegovina, where he produced and significantly contributed to Nobel Laureate Physicians for Human Rights Watch website. He became a user experience lead at Sapient and later, a key architect of MITOpenCourseWare’s website where he contributed to publishing processes for an initiative that changed the face of global, online education. He went on to Molecular where he helped a global Fortune 10 brand redefine its external messaging and internal processes to support it. He built one of the of the strongest and largest content strategy teams in the world for SapientNitro. In June, 2015, Kevin left SapientNitro to focus on launching a company with Rebecca Schneider, AvenueCX. Kevin is committed to international human rights, especially those of refugees.

Connect with Kevin on LinkedIn

Visit his website

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you!

Get the book here

Kevin is an award-winning thought leader, digital industry enthusiast and author with more than 25 years of professional experience. He was a key contributor to creating MIT OpenCourseWare, grew one of the largest content strategy teams in the world at SapientNitro and has worked on digital strategy and content for dozens of global, Fortune 100 brands. In 2016 he launched AvenueCX with Rebecca Schneider. At AvenueCX he works with global brands to help them improve their brand, content, and customer experiences. He is an expert on content strategy for customer journey optimization, personalization, omnichannel, and enterprise content strategy. Kevin is author of Enterprise Content Strategy: A Project Guide and co-author of UX for Dummies. Kevin is also the chair of Content Strategy Alliance Best Practices initiative.

He started his career in the mid-1990s while a graduate student at Harvard University working for a Sabre Foundation, a non-profit book donation organization. His studies led him to Bosnia and Herzegovina, where he produced and significantly contributed to Nobel Laureate Physicians for Human Rights Watch website. He became a user experience lead at Sapient and later, a key architect of MITOpenCourseWare’s website where he contributed to publishing processes for an initiative that changed the face of global, online education. He went on to Molecular where he helped a global Fortune 10 brand redefine its external messaging and internal processes to support it. He built one of the of the strongest and largest content strategy teams in the world for SapientNitro. In June, 2015, Kevin left SapientNitro to focus on launching a company with Rebecca Schneider, AvenueCX. Kevin is committed to international human rights, especially those of refugees.

Connect with Kevin on LinkedIn

Visit his website

Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET.

• Patrick Bosek
• Casey Jordan
• Jarod Sickler
• Ren Taylor

• The State of Customer Self-Service Report 2024

Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET.

• Patrick Bosek
• Casey Jordan
• Jarod Sickler
• Ren Taylor

• Why Engineers Should Study Philosophy
• Jarod's philosophy recommendation

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you!

Get the book here

About Loy:

Loy's passion is leading and guiding global operational organizations, such as: Localization, Global Content and Learning Product Management & Development. She has also led related Engineering, Global QA and International Business Requirements, and Learning Services, technology, and products, and Supplier/Partner management. Her focus is bringing the most out of distributed global organizations - sometimes across 30+ countries - which requires both global business, culture, and HR awareness.

Her drive and focus is in guiding and building extraordinary global product/services teams via operational excellence, managed data & KPIs, scalable process optimization, leveraging integrated technology, and building and developing star teams.

She is a great advocate of upstream intervention to prevent downstream pain and reduce costs. Single-sourcing, structured/controlled standards, terminology management, integrated memory tools, machine translations and machine learning (gen AI), process engineering, and agile cloud based solutions are favorite subjects of hers. She believes data, technology and teamwork can accomplish almost anything.

Connect with Loy on LinkedIn

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you!

Get the book here

About Loy:

Loy's passion is leading and guiding global operational organizations, such as: Localization, Global Content and Learning Product Management & Development. She has also led related Engineering, Global QA and International Business Requirements, and Learning Services, technology, and products, and Supplier/Partner management. Her focus is bringing the most out of distributed global organizations - sometimes across 30+ countries - which requires both global business, culture, and HR awareness.

Her drive and focus is in guiding and building extraordinary global product/services teams via operational excellence, managed data & KPIs, scalable process optimization, leveraging integrated technology, and building and developing star teams.

She is a great advocate of upstream intervention to prevent downstream pain and reduce costs. Single-sourcing, structured/controlled standards, terminology management, integrated memory tools, machine translations and machine learning (gen AI), process engineering, and agile cloud based solutions are favorite subjects of hers. She believes data, technology and teamwork can accomplish almost anything.

Connect with Loy on LinkedIn

Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET.

• Patrick Bosek
• Casey Jordan
• Jarod Sickler
• Ren Taylor

• Agile failure rates
• AI anti-trust investigation
• Eco & social impact of home deliveries
• 5 year old boy with an Iron Man arm!

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you!

Get the book here

About Jason:

Jason Swarts is a professor of technical communication and Head of the Department of English at North Carolina State University. He regularly teaches courses on documentation practices, networks, and discourse analysis. His research focuses on interrelated areas of genre studies, computer-mediated communication, networks, knowledge work, and knowledge communities.

Your Friday content rundown to wind down the work week. Join us live on LinkedIn or YouTube at 3pm ET.

• Patrick Bosek
• Casey Jordan
• Jarod Sickler
• Ren Taylor

• New York Times post about ChatGPT's latest release
• Dazed article about using AI to translate for whales
• Tom Johnson on how AI is accelerating him
• Erin Grace's take on whether or not devs should write docs

Patrick sits down with the industry experts that wrote the Content Operations book to talk about their chapters and how each one hopes to influence the structured content community. Whether you're just starting to explore content operations or ready to take yours to the next level, this podcast and this book is for you!

Get the book here

About Jason:

Jason Swarts is a professor of technical communication and Head of the Department of English at North Carolina State University. He regularly teaches courses on documentation practices, networks, and discourse analysis. His research focuses on interrelated areas of genre studies, computer-mediated communication, networks, knowledge work, and knowledge communities.