The Four Most Important Words Your Construction Clients Say:
• "While it's open anyway" (the walls, floors, ceiling)
• "Since we're this far..." (in the project, remodel, new house)
• "I have an idea..." (for more work to be done, change something)
• "Now my wife wants..." (more, more and more)
Highly profitable and very successful Contractors like you respond with "Tell me more and let me take some notes so that I can better understand what you want." And they open their paper notepad or electronic device and start documenting everything.
People love to buy stuff and even more important they loved to listen too and interviewed so when you are listening and taking notes you are giving them what they crave most; respect and attention!
Contracting clients are more profitable because they understand and respect professionals that have processes and systems. They willingly participate in the interview process. Customers dislike processes and systems because it means the contractor is a professional whom they cannot bully or intimidate so they will not participate in the interview process.
Contracting Clients operate primarily from the adult ego and see everything in their world as a Win-Win encounter. Otherwise, they walk away. Clients want the work done, right and on-time, and they expect to pay a fair or even high price to get what they want when they want it and to create long-lasting, fruitful relationships with everyone, not just contractors.
Customers operate from the child or parent ego and see everything in their world as a Win-Lose encounter, or they walk away. Customers use manipulation tactics and play word games to chisel, cheat, steal and negotiate everything in life and death struggle to get the lowest possible price and to cripple or destroy any hope of a long lasting relationship with everyone, not just contractors.
Clients are a source of repeat work massive increases in cash flow and profits for your contracting company because they are "The Goose That Laid The Golden Egg". Smart contractors like you will pamper them, give them exactly what the want (Click Here To Learn More) and watch your bank balance skyrocket.
When Your Construction Client Says:
• "While it's open anyway...." (the walls, floors, ceiling)
• "Since we're this far..." (in the project, remodel, new house)
• "I have an idea..." (for more work to be done, change something)
• "Now my wife wants..." (more, more and more)
You Say: "Tell me more and let me take some notes so that I can better understand what you want." And open your paper notepad or electronic device and start documenting everything. Then as soon as possible transfer your notes to a change order, get it signed, collect the amount of the change order, put the money in the bank and put the change order in the work schedule.
Listen to this Podcast for more…
If you are Thinking About Outsourcing Your Contractors Bookkeeping Services you are invited to download a guide to finding the right contractor bookkeeping service to fit your particular situation at www.FastEasyAccounting.com/hs
Call Sharie now 206-361-3950 or [email protected] and schedule your no charge one-hour consultation.