Convenience Matters

What do retailers need to know to win customers? What do customers want from and look for in stores that will win their loyalty?

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

The retail climate was shifting rapidly from brick-and-mortar to online in 2019 and early 2020, but rapidly evolving changes in consumer ability to shop is moving that shift even more dramatically in light of the coronavirus pandemic. How can retailers maintain the relationships they've made with consumers during this period?

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

NACS surveyed retail members to find out how they are responding to the coronavirus pandemic in their operations, product and foodservice offers and working with their communities.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS

The coronavirus is having a massive effect on retail. It's dramatically curtailed how people move about, retail sales and economic productivity, but even after things return to business as normal, how drastically will the effects of the virus define this new normal?

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

The coronavirus pandemic has led to an unprecedented drop in oil demand around the world. What does this mean for fuel retailers – both in the short term and long term? And what do you need to think about today as markets continue to wildly swing in trading?

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

Gas station visits have evolved from a "have to" to "want to" trip. Gone are the days when dad filled up the tank while the family waited in the car. Now, people WANT to go in the store and retailers must embrace that inside experience to keep up. Hear 2020 consumer survey results on gas-buying habits.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

One in 10 Americans has a food allergy. Dining out and traveling can be extremely challenging if food establishments, convenience stores and products don't contain accurate allergen information. Hear resources available to ensure you keep these customers for life.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Lindsay Buchanan, Marketing Coordinator, NACS

Since 1970, NACS has been publishing industry data, helping convenience retailers and their suppliers improve their businesses through benchmarking. Retailers evolved from counting cars to find the right corner for a store to today's highly-detailed analysis of products, expenses and more. Hear from leading retailers and researchers as we journey from past to present and on to what the future may hold.

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS

People have turned to Consumer Reports for decades for reliable, unbiased and well-tested recommendations for products, including cars. This week we talked about electric, crossover and ICE vehicles and what consumers want and what they're really buying.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Carolyn Schnare, Director Strategic Initiatives, NACS

Over the past decade, electric vehicles have been a transportation hot topic. In this episode, we talk about customer trends, investing in electric vehicle charging equipment and if customers even want it.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and Jeff Lenard, VP Strategic Industry Initiatives, NACS