Convenience Matters

Ignoring the October 2020 deadline to accept chip cards at the gas pump could be a costly mistake. Hear why retailers shouldn't sit this one out.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

Would you go back to a store where they genuinely cared about you, your pet, your hobbies and sold your favorite coffee and food? This guest knows you will.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

How do you wow customers? With enthusiastic employees, with product experiences they can touch and feel and a little nostalgia.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

Customers trust that the fuel they're putting in their car is flawless, keeping their vehicle running smoothly and safely. And, station owners need to take proper steps to maintain the integrity and cleanliness of their storage tanks to eliminate corrosion and particles. Find out why proper maintenance for both is important.

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

Relying only on demographics to stereotype customers might not be the best way to truly personalize their experience. Do you know what they really like, how they feel and what they value?

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

Breakfast needs to be convenient, fast and easy and it certainly doesn't hurt for it to be healthy. Hear about some convenience stores helping customers have great mornings!

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

Vehicles and fuel types are evolving and some of those changes will come on rapidly in the new decade. How should retailers incorporate renewable, low carbon fuels into retail sales while still maximizing profit margins and competitive edge?

Hosted by:

Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

Brand strategy is more than just a new logo or design. Brand is every way that a company communicates, what it stands for and a promise delivered to customers.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

One out of five jobs is considered a 'bad job'. In this episode, we'll find out how to offer 'good jobs' which translates to great employees and happy customers.

Hosted by:

Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

The term sustainability has become a catch-all for seemingly everything - recycling, energy, EVs, CSR, packaging, etc. How do you know what to tackle and how can it actually save you money?

Hosted by:

Carolyn Schnare, Director Strategic Initiatives, NACS and Chris Blasinsky, Content Strategist, NACS