Management teams have had to think fast and figure out ways to navigate through the pandemic. Effective internal and external communication strategies have been crucial in keeping residents and employees informed and engaged. Listen in as two industry professionals share how their companies have successfully managed to weather the storm.

Lia and Jennifer interview renters of all types to discover how their experience living at an apartment community has changed as a result of the COVID-19 pandemic and discuss what onsite management has done well AND how they may be able to do better.

Believe it or not, renters are still searching for new homes. Many are unable to visit their options in person and have to rely on virtual tours to help them decide. Renters are sharing what they want from virtual tours and what communities can do to get them to that all important "yes"!

Lia and Jennifer talk to real renters to find out how they determine the authenticity of community reviews.

Also, we discuss the epIQ Index - ApartmentRatings new renter experience and property management performance metric. Discover how the epIQ Index works and what you can do to easily improve your communities performance.

More than ever before, renters are looking for a community that will be a good home for their pets just as much as for themselves. In this episode, Lia and Jennifer speak to renters across the country to hear what they had to say about pet-related amenities, events, and fees / deposits at their communities.

In this episode of Conversations In The Blue Chair, Lia and Jennifer ask real renters to share some of their favorite stories about their community's management team!

This episode is all about the Worst Neighbors Ever! We likely all have one or even maybe two "Worst Neighbor" stories, but in the multifamily apartment industry where residents live so close to each other, what exactly is the role a community's management team when it comes to resolving neighbor issues?

In this week's episode we talk with real renters to see if review responses even make a difference.

• Does the response motivate them to rent?
• What do responses say about the community's management team?

Today, we're talking to renters about their management teams. In our Review Response Workshop, we ask the audience to describe their community's brand using one word. There are so many elements to a community and its brand – it can be hard to determine a one word description but it's important to have a consistent voice that links everything together.