Dr Joan Palmiter Bajorek is easily one of the best known people in conversational AI - for Women in Voice, for her public speaking, for her experience at the likes of Nuance, and now for her work as VP of Product Research (Data Analytics) at OneReach AI.

After reading Robb Wilson's excellent book Age of Invisible Machines (Robb is the CEO of OneReach AI) I had questions about how the work of conversation designers might change - how might hyperautomation and hyperpersonalisation affect our day to day work, and specifically user research? We're used to making generalised user personas. What will we do when we have countless bots adapted to countless users? I asked Joan about these things and more...

Contents:

00:00Start

00:59Joan's experience

03:22Age of invisible machines

05:2530 seconds, go!

08:36How will emerging technologies (like generative aI) effect our work?

13:16Generative ai is a wild entity

14:33ChatGPT has amazing powers, but struggles with the basics

16:59How do you monitor the different 'hypersonalised' bots?

19:20On MVPs

20:08Personalised bots will become default

20:51Can we adjust to a user's prosody and dialect?

23:14What's the best approach to act on insights and data?

26:48When we're 'more agile than agile' how should we act on data?

28:36Bots are complex on the back-end but should feel natural on the front end

30:15Where does user research fit in teams with hyper-automation?

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