Join Lynn Hunsaker and Terrence as they discuss the latest shifts and trends in building social trust with consumers, and highlight some of the shining examples in CX relationship building.

Terrence is joined by CommerceNext co-founders Veronika Sonsev and Scott Silverman for this episode's discussion on the power of experiences in today's hyper-competitive environment.

Join Terrence and Nicolas as they dive into the 6 pillars of the Conversation Index Methodology. The official framework for questioning and understanding the impact of your conversational strategy.

How do you get your employees excited about CX? Join Terrence and Jeff as they dive into this all too important question.

What is employee experience and why is this top-of-mind for CX leaders in 2021? Join Terrence and Annette and they dive into this exciting aspect of company culture and discover why elevating experiences across the board is necessary for real digital transformation.

What is your brand's currency and why is it so important? Join Terrence and Jeanne Bliss as they discuss how memory creation plays an integral role in your brand identity, and why becoming part of the story of your customer's lives is key in 2021.

Join Terrence and Jennifer DiPasquale, as they discuss a roundup of insights & silver linings from last year and the types of initiatives that we see from those leading the differentiation race this year.

Join Terrence and Pauline Bellocq of IWD as they discuss how innovative brands are utilizing visual merchandising now to plan and create experiences for the future store -- and why brand identity will be more important than ever in 2021.

Join Terrence and James as they discuss PXR, and how a proactive mindset lends itself to next-generation customer-centricity.

Join Terrence and Olivier as they discuss the history and passion for music that goes into creating unique and memorable audio identifiers.