ConversationWith: CX Series

Terrence is joined by Marie Dubiez of Albatross CX to discuss the nuances that luxury and premium brands go into when delivering top-tier shopping experiences, how to get an accurate read on the market, and what some are doing to address short-term necessities while staying focused on the long-term transformation.

Join Terrence and Kirstin and they discuss the digital transition of late, and how marrying PX and CX will ultimately be the competitive differentiation for 2021.

Why is CX so critical? Join Terrence and Nate as they explore the various approaches organizations take when developing new customer experiences.

Join Terrence and Lucille as they discuss the holiday shopping surge, and the innovative ways some brands are preparing to meet changing consumer expectations

What does a punk rock version of CX look and feel like? Adrian and Terrence tackle this and other questions in this episode.

Terrence and Erin Fenn from Intouch Insight celebrate CX day by discussing the best way to enhance CX and attract new customers.

Terrence Fox is joined by Terrence Brown to discuss the importance of eCommerce best practices, and how the nuances of digital marketing are foundational to the consumer's personalized journey.

Terrence is joined by Colin Shaw, Founder & CEO of Beyond Philosophy as they discuss the nuances of customer expectations.

Terrence speaks with renowned customer service and experience expert Shep Hyken. Shep is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.

Terrence and Nicolas de Rosen discuss the effects and consequences of COVID-19 on retail and eCommerce.