Telecom Reseller / Technology Reseller News

COTU adds to the Wildix contact center space, Wildix Partner Day Podcast


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COTU is a suite of cloud-based SaaS applications that integrates seamlessly for Wildix partners who have customers who operate a contact center.  In this podcast, Sam Hodgetts​, Director at COTU, walks us through several key products available from COTU through the Wildix partner portal. We learn about ipScape, an innovative cloud-based customer experience technology that is feature-rich, scalable and offers integration capabilities. ipScape enables easily build out of campaigns and access live reports to monitor customer service and sales teams. Partners with contact center customers can also offer RAMP (Recording Archive Management Platform, which delivers secure, GDPR compliant, long-term storage of call recordings. MyWallboards an easy to configure enhancement of your Wildix Customer Experience is something that will be a gain for any PBX customer.
Branding
Sam also describes how COTU works to maintain Wildix’s major focus on having partners maintain their brand. Not only do COTU products maintain partner branding, COTU’s products allow the partner to enable the final customer to brand, so that as the contact center operation interacts with callers and contacts, the customer’s brand is what people experience and see.
Learn more at cotu.uk
Wildix partners can work through their Wildix representatives as well.
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