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What lies ahead? Post-pandemic, current economic disruption, an ongoing war, and a pervasive sense of global anxiety: what will be the new normal for retail? Three key factors will shape the future – the economy, shifting consumer behavior, and a renewed focus on the customer. Above all, it will require agility to thrive and prosper. Join Robin Lewis and Shelley E. Kohan, TRR’s chief strategist as they discuss 2023 mandates to better manage inventory, improve the shopping journey, and level up store design. And the good news: Physical retail is alive and well!

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