Retail Unwrapped - from The Robin Report

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!

Special Guest: Tim Fehr, COO of Happy Returns

The complexities of modern returns management include processing hundreds of thousands of SKUs and demand both technological precision and human insight. As retail continues to evolve, the ability to efficiently manage returns while preventing fraud has become a critical factor in maintaining profitability and customer loyalty. As a pioneering force in returns management, Happy Returns has revolutionized the industry through its innovative approach to combining human verification with robotics automation. Join Shelley and Tim as they discuss how the Happy Returns system achieves a remarkable 35 percent improvement in processing speed while maintaining rigorous fraud prevention standards and how their automated processing centers ensure rapid inventory recovery for retailers. Their returns process is also netting a lifetime 93 Net Promoter Score. Their acquisition by UPS has further enhanced their capability to provide enterprise-level returns management solutions and the ability to scale innovation efforts. 

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!

Special Guest: Rebekah L. Matheny, NCIDQ, IIDA, Associate Professor | Interior Design | Department of Design, The Ohio State University; Founder & Director | REBEL Sustainable Futures Lab

The retail industry stands at a pivotal crossroads where sustainability, inclusivity, and profitability are converging to create a new model for growth. As consumer preferences evolve and environmental consciousness continues to rise, traditional retail operations are being challenged by a more circular, purpose-driven approach that promises both economic and environmental advantages. Circularity also includes store design with compelling supporting data: Circular retail models can generate up to four times higher profits per item while reducing environmental impact by 80 percent. Join Shelley and Rebekah as they unpack why circular design is not just about sustainability, it’s about creating a resilient business model. The imperative for change is clear: As Gen Zers and Alphas gain more purchasing power, their expectations for sustainable and inclusive retail experiences will reshape the industry. Retailers who pivot now will be better positioned to capture this growing market while contributing to a more resilient retail future.

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!

Special Guest: Arick Wierson, Emmy award-winning television producer, political analyst and Robin Report Contributor

There is much speculation about how the recent election will impact the economy, shape the future of America and direct its influence throughout the world. Join Shelley and Arick in a wide-ranging conversation about the potential after-effects of the national election on the American consumer, retail and the business world. They also discuss how retailers can learn lessons from the campaigns about how to use strategic marketing and media to best resonate with consumers, and how research and polling can be misleading. Arick cautions the need for businesses to adapt to a new socio-political landscape, suggesting hiring geopolitical analysts and better understanding how to manage broader geopolitical dynamics as a result of a breakdown of separation between business and politics. There is a lot to unpack in the first days of a President-Elect Trump administration.

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!

Special Guest: Jay Hakami, CEO and Founder, Skypad, CEO, SkyIT Group 

What’s a retailer’s worst nightmare? Not having the right retail insights and analytics to manage inventory. In an era where retail success hinges on speed to insight, the industry faces a critical intelligence gap stemming from outdated data sharing practices between retailers and brands. Operational efficiency can be crippled by inventory misalignment, yet so many businesses still struggle with the lack of accurate, granular and timely visibility into inventory levels that leads to stock discrepancies. What’s more, inefficient communication and lack of transparency between brands and retailers causes delays in inventory replenishment and excess stock in some locations while others face shortages. Join Shelley and Jay as they take a deep dive into the critical role of data transparency and communication between brands and retailers, examining how top performers are bridging the information divide. Speed to insight is the new currency in retail performance.

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!

Special Guest 

Tom McGee, President and CEO of ICSC, the International Council of Shopping Centers 

Physical stores still function as strategic assets in today’s era of retail store transformation. New research from ICSC shows 92 percent of consumers plan in-store purchases this holiday season, reflecting the resilience and attraction of physical retail. Join Shelley and Tom as they explore what’s up for Holiday 2024 and how the in-store experience can create a powerful connection with shoppers. Despite the popularity of digital commerce, what may surprise you is there's an acute shortage of physical retail space, particularly in suburban markets. Listen and learn about the future of physical store planning and retail’s ongoing transformation. 

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!

Guests:
Kim Kitchings - Senior Vice President, Consumer Marketing, Cotton Incorporated
Anna Copilevitz – Lead Program Manager, Zappos for Good

In a global consumer marketplace where sustainability is no longer optional, two unexpected partners are redefining sustainable fashion initiatives. Join Shelley, Kim, and Anna as they unveil how Cotton Incorporated and Zappos are turning sustainability rhetoric into tangible action, challenging the status quo and setting new benchmarks for industry collaboration. Discover how these industry giants are transforming post-consumer denim into valuable resources, leveraging ecommerce infrastructure to make sustainability accessible to all consumers, and educating the next generation about circularity and its impact on their future. This isn't just another conversation about sustainability—it's a masterclass in innovative partnerships, consumer engagement, and future-focused business strategies. For retail executives looking to stay ahead of the curve, listen in and learn how to harness collective industry power, align in sustainable fashion initiatives and turn potential competitors into powerful allies for global impact. 

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!

Guests:
Jonathan Gold, Vice President, Supply Chain and Customs Policy, National Retail Federation.
Sonja Chapman, Associate Professor International Trade and Marketing at Fashion Institute of Technology.

What’s the aborted port strike impact on the retail industry? Although the strike may be over, the real battle could be beginning. Beyond the longshoremen’s passalong salary hikes, a sticking point with the union is protection against automation. They are threatened by technology that can help build a more productive and profitable business model at the expense of union jobs. Join Shelley, Jonathan and Sonja as they look at the post-port strike landscape and discuss how CEOs can stay afloat for the all-important holiday selling period and beyond. Retail businesses and brands should be prepared for the next round of challenges with forward-thinking strategies for supply chain solutions to anticipate port closures, cargo piracy, labor disputes, and weather disruptions like hurricanes. 

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!

Guests: 
Warren Shoulberg, TRR contributor, award-winning journalist, consultant for the retailing and home furnishings industries.
Brian Delp, President of Sales and Licensing, Himatsingka America.

The pandemic reshaped the home industry, with a shift towards home upgrades over new purchases. Join Shelley, Warren, and Brian as they discuss shifting consumer and market trends, supply chain disruptions and their impact on the current state of the home furnishings and retail sectors. Driven by high interest rates and a tightening housing market, revenge travel is out, home decor is in, and traceability is more important than ever. Consumers are now more focused on smaller, more affordable home décor updates. The conversation also addresses looming port strikes, which could significantly disrupt the already strained supply chain and disrupt Holiday 2024.

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!

Guest: Rebekah L. Matheny, NCIDQ, IIDA
Associate Professor | Interior Design | Department of Design and Founder & Director | REBEL Sustainable Futures Lab

Savvy retailers and brands already have a strategy to respond to the ongoing climate crisis. Join Shelley and Rebekah Matheny, an expert in sustainable design at The Ohio State University, as they discuss the implications of consumers’ impact on the planet. They cover sustainable solutions by making incremental changes despite the popularity of fast fashion and excessive consumerism. With circularity in mind, retailers should rethink store design and product life cycles, from raw materials sourcing to post-consumer reuse and recycling. While some brands, like Zara, are starting small by launching second-hand services, a more systemic change is needed. Gen Z and the Alphas can spot greenwashing a mile away and their priority for authentic sustainability may be just the catalyst for a viable circular economy in retail.

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!

Guest: Kimberly Minor, CEO of Women of Color Retail Alliance

The growing significance of the multicultural population, which will become the majority in the U.S. by 2050, will drive brands to integrate DEI authentically into their practices. Millennials, Gen Z and Alphas expect companies to reflect their values and are increasingly directing their spending toward those that do so. Join Shelley and Kimberly Minor, CEO of WOC Retail Alliance, as they discuss how to rethink DEI by understanding why embracing diversity isn't just a social cause but a business imperative. Listen in as they debunk myths around DEI initiatives and urge brands to reclaim a DEI culture for both customers and employees.  

For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.