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Provocative, controversial, and blunt observations about what’s making retail news headlines. Shelley and TRR contributor Mark Cohen, who is an industry veteran and former director of retail studies at Columbia Business School, explore a few of the difficult challenges facing retail leaders. They reveal truths about vendor abuse (new revenue streams from chargebacks for questionable violations), the myths about great customer service despite public boasts, and how return to office policies, although unpopular, are mandated by CEOs taking a hardline to uphold the viability and sustainability of the business. It’s a conversation that pulls no punches!

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