In the first part, we'll talk about three steps. Step one- What is the complaint, problem, and/or issue. Step two- gather clues. Step three- make a plan. In the second part, we'll look at some examples. 

In the first part, will talk about if we "need to win" and what it means to have an adversarial roll with the dogs we're working with. In the second part, we'll talk about counterconditioning and desensitization, habituation, flooding, and how these techniques are different. 

In the first part, we'll talk about Classical Conditioning and using treats to make things fun. In the second part, we'll talk about Operant Conditioning and using Positive Reinforcement to teach a dog that when they are correct they may be rewarded with a treat. 

In the first part, we're going to talk about is "the customer always right" and then in the second part, we're going to talk about how long the average dog spends in grooming during their lifetime. 

More restraint or time to sedate are two of the "go to" answers to behavior problems in the grooming industry. These are two extremes. In part one, we'll talk about adding more restraint and/or equipment to a stressed out dog. In part two, we'll talk about how sedating a dog doesn't address the behavior issue and that sedating isn't always a safe option.