We're going to start with a game of True or False. Next we'll talk about when business owners are uncomfortable and appologetic when their customer needs more than expected. I use an example from this week's brake job on my car. We'll also be doing our weekly action step that relates to this week's content. 

In the first part, I'll try to answer some common questions about drying. Are dryers scary? Can we just let the dogs air dry? We'll talk about separating skills into smaller bits to determine what a dog is comfortable with. In the second part, we'll talk about ways to make the process easier. 

In the first part, we're going to talk about "gut feelings" and "I just knew the dog was going to..." and how our brain is picking up on observations that we aren't always aware of. Learning how to define what you observed will help you spot it faster in the future. In the second part, we're going to talk about the modern dog owner and how to help them find what they need. 

In the first part, we're going to talk about how trainers are kinda being thrown under the bus because we want dogs to be well trained but we haven't given trainers a whole lot of information about what we need. In the second part, we're going to talk about the American Kennel Club's Canine Good Citizen test and how it directly relates to grooming and veterinary settings. 

In the first part, we're going to talk about the owner's responsibilities with training and keeping everyone safe from their dog. In the second part, we're going to discuss shaving dogs because shaving isn't as easy as many people think. This weeks "Weekly Action Step" is to take time to ask yourself "Did that help this dog be comfortable, calm, and/or cooperative?". Getting used to observing if we're being effective will help us learn to be better problem solvers.