
Sign up to save your podcasts
Or


As much as voice technology has been hyped over the last few years, perhaps leading to some unrealistic expectations, it's beginning to find its feet in reliably and consistently improving customer service in contact centres.
Regardless of hype, voice technology has super-human qualities when applied in a customer services environment and especially, according to today's guest Nikola Mrkšić, CEO and co-founder of London-based PolyAI, when using PolyAI technology.
We chat to Nikola about what defines 'super-human' qualities for voice assistants, how the PolyAI technology differs from some of the common providers, why drag and drop tools have limitations, and understand Nikola's perspective on the voice industry overall.
LinksVisit PolyAI
Follow Nikola Mrkšić on Twitter or LinkedIn
Webinar on multilingual voice assistants
Hosted on Acast. See acast.com/privacy for more information.
By Kane Simms4.9
88 ratings
As much as voice technology has been hyped over the last few years, perhaps leading to some unrealistic expectations, it's beginning to find its feet in reliably and consistently improving customer service in contact centres.
Regardless of hype, voice technology has super-human qualities when applied in a customer services environment and especially, according to today's guest Nikola Mrkšić, CEO and co-founder of London-based PolyAI, when using PolyAI technology.
We chat to Nikola about what defines 'super-human' qualities for voice assistants, how the PolyAI technology differs from some of the common providers, why drag and drop tools have limitations, and understand Nikola's perspective on the voice industry overall.
LinksVisit PolyAI
Follow Nikola Mrkšić on Twitter or LinkedIn
Webinar on multilingual voice assistants
Hosted on Acast. See acast.com/privacy for more information.

1,093 Listeners

87,320 Listeners

8,846 Listeners

753 Listeners

5,470 Listeners

14,594 Listeners

29,191 Listeners

2,814 Listeners

3,099 Listeners

953 Listeners

3,451 Listeners

2,219 Listeners

997 Listeners