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James Strole, founder of Workspace Resources, shares his journey from bank teller to leader in the office furniture industry, discussing pivotal moments, the importance of customer experience, and the integration of AI in business. Listen as he shares valuable insights into how passion, discipline, and effective systems can lead to success in a rapidly evolving market.

We discuss:

• James's journey into the office furniture industry from banking 
• The founding story and vision behind Workspace Resources 
• Current operations and focus on the upper mid-market 
• Importance of building strong customer relationships 
• Pivotal moments that shaped James's business growth 
• The impact of the Entrepreneurial Operating System (EOS) 
• Elevating customer experience as a key business strategy 
• Embracing AI and technology for increased efficiency 
• Advice for new professionals in the office furniture industry

Resources:

Doing CX Right Podcast with Stacy Sherman - https://doingcxright.com/podcasts/

How Leaders Learn: Master the Habits of the World's Most Successful People by David Novak - https://www.amazon.com/How-Leaders-Learn-Master-Successful-ebook/dp/B0CN9SRW8L

Traction: Get a Grip on Your Business by Gino Wickman - https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837

Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer by Carl Sewell - https://www.amazon.com/Customers-Life-One-Time-Lifetime-Customer/dp/0385504454

Connect James Strole:

Workspace Resource - https://www.workspace-resource.com/
Email - [email protected]
LinkedIn - https://www.linkedin.com/in/james-strole-a746a55/

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The Trend Report introduction music is provided by Werq by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4616-werq License: http://creativecommons.org/licenses/by/4.0/