Fund/Build/Scale

Creative Ops at Startup Speed: Lessons from Superside


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Fredrik Thomassen, co-founder and CEO of Superside, joins the show to unpack how startups can scale creative work without slowing down or burning out their teams.

Superside is a subscription-based design company that helps fast-growing teams get high-quality creative at scale. In this conversation, Fredrik shares how he built a globally distributed team, why async collaboration beats real-time meetings, and what most startups get wrong when managing creative work.

We also get into:

  • Hiring in overlooked markets
  • Building customer trust and employee cohesion across time zones
  • Structuring creative operations like a product team
  • Why treating designers as partners — not vendors — drives better outcomes
  • If you're juggling growth and messaging or just trying to build creative capacity without the chaos, listen in.

    RUNTIME 44:58
    EPISODE BREAKDOWN

    (2:30) “ You start out and think, ‘I can do this for four or five years,’ and all of a sudden, a decade has passed.”

    (4:32) Superside’s beta was popular, but “ it was a total mess behind the scenes.”

    (7:36) Why “ it felt like an obvious move to go to YC.”

    (11:15) “ We found product-market fit, and then kind of COVID hit at the same time.”

    (14:17) The biggest mistake Fredrik made while adding headcount in the early days

    (18:59) Working with a founder coach has been “scary, but also in a sense, very motivating.”

    (21:39) Fredrik lists his preferred Norwegian authors

    (25:29) Inside Superside’s pivot from freelancer marketplace to enterprise creative services

    (29:40) “ What's growing at the moment is AI-powered creative services for our enterprise customers.”

    (32:08) Quantifying the efficiency gai”s from using AI-enabled services

    (37:53) How Superside collaborates with clients to provide strategic services and production work

    (40:31) “ It's quite hard to build a lifestyle business.”

    (42:40) The one question he’d have to ask the CEO before accepting a job offer with an early-stage startup

    LINKS
    • Fredrik Thomassen
    • Haakon Heir
    • Jing Venås Kjeldsen
    • Superside
    • Y Combinator
    • Paul Graham essays
    • Hunger, Knut Hamsun
    • Jon Fosse
    • Karl Ove Knausgård
    • SUBSCRIBE

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      📸 Instagram: https://www.instagram.com/fundbuildscale/

       

      Thanks for listening!

      Walter.

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      Fund/Build/ScaleBy Walter Thompson

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