CRM Audio

CRM Audio

By George DoubinskiTechnology
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CRM Audio episodes

  • At Your Service 23: Dynamics 365 October release notes for CS, FS, and PSA
    In this episode of AYS (brought to you by Resco), the gang discusses their favorite upcoming features in the October ’18 Release Notes related to Customer Service, Field Service and Project Service! 
    We are less than a week away from D365UG Virtual Service Summer Camp…Sarah is kicking off the event with her Top 5 features in Customer Service session and Shawn talks about new additions to the VSSC schedule from the Microsoft Product Teams.
    33 min
  • Scrum Dynamics 11: Estimating product backlog using planning poker for Dynamics 365 deployments
    In this episode Neil Benson covers:
    The benefits of planning poker: gain a shared understanding of the work, bring diverse perspectives to the estimation process and estimate the work as we learn about the Dynamics 365 system.
    Who plays planning poker: the role of Scrum team developers, the product owner and proxy product owners in estimation.
    When to play planning poker during each sprint
    What to play planning poker with
    How to play planning poker:
    Things to do before you play:
    22 min
  • ProdCast 37: Productivity at conferences and wearable technology

    Thanks to D365UG for sponsoring this episode. Be sure to attend the free D365 Virtual Summer Camp for Service August 7-9 to learn what you need to know about Customer, Project, and Field Service in Dynamics 365. You can sign up for this event at https://www.d365ug.com/participate/virtual-summer-camp.

    In today's productivity episode we talk about productivity at conferences--how to pick your sessions, build relationships, balance work responsibilities while at the conference, and how to pace yourself.

    Other topics discussed:

    • Windows timeline support for Chrome and Firefox 
    • Improvements in Edge browser
    • Turning Kindle Fire into a full Android tablet 
    • The productivity of wearable technology

    This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts and Spotify.

    30 min
  • PowerApps Episode 3: PowerApps roadmap with Charles Lamanna
    In this episode (brought to you by Ingenius), we are joined by Charles Lamanna, General Manager for Microsoft Business Applications. Charles talks about the Power Apps roadmap and improvements coming to canvas and model driven PowerApps.
    Shawn, Kyle, Will and Chris also discuss the TDG Hackathon held at the Microsoft Reactor in London
    Will also announce the availability of the PowerApps Bank, where people in the PowerApps community can share their PowerApp creations.
    49 min
  • CRM Audio 91: Universal Resource Scheduling with Dan Gittler from Microsoft

    In this episode (brought to you by Maplytics by Inogic), we are joined by Dan Gittler, Principal Program Manager for Universal Resource Scheduling with Microsoft. Dan came from Field One, and in this episode he talks about the history of URS and what is coming in the October 2018 release.

    • History of Universal Resource Scheduling
    • Common use cases for URS
    • Uncommon use cases for URS
    • URS and Unified Interface
    • URS and Canvas PowerApps

    This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts and Spotify.

    36 min
  • Implement This 24 - Customer Service in Dynamics 365

    In today's episode (sponsored by Ingenius), Britta Rekstad and Matthew C. Anderson discuss the Customer Service App, Interactive Service Hub, and bring clarity to similar terms in Dynamics 365 .

    Discussed on the show
    • Interactive Service Hub (and the move to Customer Service App)
    • Customer Service App
    • Disambiguation of similar-sounding terms
    • Customer/Project/Field Service Apps
    • Universal Scheduling Engine
    • Unified Service Desk
    • Apps in Dynamics 365 / Model-driven PowerApps
    • Solution awareness of Apps in Dynamics
    • Editing the sitemap with the (mentioned reference to edit default sitemap with sitemap designer, info @2min mark in video)
    What's on your mind?

    Have a question you'd like answered on a future podcast? Submit one by visiting implementthis.org

    22 min
  • CRM Audio 90: Business Applications Oct '18 Release Notes for Dynamics 365, PowerApps, and Flow

    This episode is brought to you by KingswaySoft and D365UG.

    We are live at the Microsoft Business Applications Summit in Seattle, and the release notes for Oct '18 are out. In this episode we cover the highlights of the release notes and what we have learned from the summit:

    • Field Service
    • Project Service
    • Customer Service
    • Sales
    • Marketing

    This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts and Spotify.

    46 min
  • At Your service 22: PSA Resource Utilization
    Shawn and Sarah discuss the newly announced update cadence, specifically for Customer Service, Field Service, PSA and Unified Service Desk.  Scott and Shawn talk about Business Application Summit as well as Scott’s latest blog post on PSA Resource Utilization!
    50 min
  • CRM Audio 89: New Dynamics 365 update process

    Microsoft recently announced a major shift in the way that updates to Dynamics 365 and new features are deployed to existing environments. In this episode (brought to you by Maplytics by Inogic), we discuss the ramifications of this change and what you need to know about it as you plan your updates.

    Topics in this episode:

    • No more customer driven updates
    • Who needs advanced find?
    • Icons for app modules in sitemap
    • Creating SVG the right way
    • ISV competency for partners
    • The mystery of the disappearing sitemap settings link
    • Business Applications Platform summit update
    • Update for Universal Resource Scheduling

    Links:

     

    Modernizing the way we update Dynamics 365
    https://cloudblogs.microsoft.com/dynamics365/2018/07/06/modernizing-the-way-we-update-dynamics-365/

    Inkscape--scale/redraw your SVG
    https://inkscape.org/en/

    ISV partner competency
    https://partner.microsoft.com/en-us/membership/isv-competency

    URS June update
    https://blogs.msdn.microsoft.com/crm/2018/06/27/whats-new-in-universal-resource-scheduling-for-dynamics-365-june-2018-update/

    This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts and Spotify.

    51 min
  • Scrum Dynamics 10: Product Backlog
    Scrum Dynamics episode 10 focuses on the product backlog in a Dynamics 365 project. Thanks to our sponsor InGenius. Host Neil Benson compares the to-do list on his 100-year old house to the product backlog and goes on to describe:
    Using epics to capture your project scope
    Getting your product backlog started
    Estimating backlog items
    User stories, spikes, chores and bugs
    The product backlog in sprint planning and sprint reviews
    Refining the product backlog
    Managing the backlog
    16 min

About CRM Audio

From the publisher's feed

CRM Audio is a network of podcasts about Dynamics 365, Dynamics CRM, personal productivity, and Power BI hosted by Microsoft Business Solutions MVP's Joel Lindstrom, George Doubinski, Shawn Tabor, Mark Smith, and Scott Sewell and productivity expert Matthew C. Anderson. We are the original CRM MVP Podcast. Podcasts in the feed: