CRM Audio

This episode is sponsored by KingswaySoft.

This week, Shawn and Scott fight through illness, technology issues, scheduling conflicts and more to bring you a new episode of At Your Service! This week we begin our “What you need to know” series on Customer Service. Also, announcements regarding our involvement in the Field Services/Project Service Automation SIG with CRMUG!

In this episode (sponsored by CRMUG), we announce the new host for the podcast, Ulrik Carlsson. Ulrik is well known as the CRM chart guy, and he is looking forward to sharing his knowledge about analytics, Power Bi, and Dynamics 365 charts with podcast listeners.

Topics discussed in this episode:

What's next for Scott Sewell

Customer Insights and how it relates to Power BI

The future of Power BI and Power Apps

Interactive dashboards in Dynamics 365 v9

In this episode (sponsored by Inogic) Hosts Britta Rekstad and Matthew C. Anderson talk about having multiple environments and the basics of Dynamics 365 Solutions and solution management. There's a lot to cover in a single episode, so watch for a future episode covering even more detail.

Discussed on the show

Why multiple environments

Dynamics 365 solutions

Managed vs. Unmanaged solutions

Publishers

This episode is sponsored by Inogic.

Today we announce that we are writing a book. www.dynamics365book.com is the first “live” Dynamics 365 book. Read content as we write it and give us your feedback. Check out the first four chapters available now.

Other topics in this episode:

Skiing in Japan

Public private previews

Dynamics 365 v9 upgrades can now be scheduled

Whatever happened to Cortana integration?

New host for Power BI podcast

Automating process flow changes

This episode is sponsored by Kingswaysoft.

We love social media, but sometimes managing Facebook, LinkedIn, Twitter and other social networks can be overwhelming. In this episode, we discuss how to manage multiple social profiles and schedule your posts so social media doesn't rule your life. On a related topic, we talk about how to take control of the personal technology in your life, rather than having it control you.

Topics discussed:

• Scheduling posts--how and why
• Finding your "why" for using social media
• What not to do
• How cell phones are like slot machines
• Social reciprocity
• Intermittent variable rewards
• Taking a technology sabbath

Links:

• How technology is Hijacking your mind by Tristan Harris

Resources:

• Buffer
• Social Pilot

This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts.

On this episode (sponsored by Inogic) hosts Britta Rekstad and Matthew C. Anderson take a trip down memory lane, talking about older versions of Dynamics 365 (Dynamics CRM).

It's easy to forget how far the platform has come, sometimes, and there's nothing quite like a chance to work with an older version of the product to make you appreciate where things are. This helps underscore how important it can be to stay up to date with upgrades (especially if you're an on-premises customer).

This episode is sponsored by CRMUG.

In the first episode of CRM Audio in 2018, we make predictions for what we expect to see in 2018 from Microsoft Dynamics. George Doubinski is traveling, so we invited Daryl LaBar and Steve Mordue to help give predictions on:

Marketing

Developer predictions

Outlook App

Common Data Service

Customer Insights

Virtual entities

LinkedIn

What is the latest on Dynamics 365 v9 upgrades?

In this episode, we discuss:

Welcome to AYS in 2018!

Voice as an AI control for consumers and businesses

At Your Service companion blog (atyourservicepod.com)

Big plans for AYS in 2018!!!

DivaTime with Sarah Jelinek: Unified Service Desk isn’t just for Call Centers

This episode is sponsored by Inogic.

We kick of 2018 on ProdCast with a discussion about planning for 2018 and setting goals. We reveal what our personal goals are for 2018 (including shrubbery), and talk about some techniques that help you achieve your personal goals for the year. 

In "that's not productive" we talk about how to watch a television show or movie at an increased rate of speed to save time.

In this episode (sponsored by D365UG/CRMUG) hosts Britta Rekstad and Matthew C. Anderson have a conversation about some of the things you might want to think about in your Dynamics 365 implementation that may otherwise go un-reviewed.